Brenda Thompson
Feb 2026
Love how they take care of t heir patients.
The Springs At Willowcreek
4398 Glencoe St NE4.6(26 ratings)· Salem average: 4.1
Part of The Springs Living · 23 communities · 4.5★ average
1 / 6Quick Facts
- Licensed capacity
- 85 residents
- On-site therapy services
- Physical therapist leads weekly group exercise sessions
- Grooming services
- On-site haircuts and foot care for residents
- Resident tenure
- Some residents stayed 6-7 years in memory care
California CDSS
What Families Think
Families describe The Springs At Willowcreek, especially its memory care unit, as a place where staff form deep personal bonds with residents and their families, often staying through hospice and end-of-life care. Reviews are largely positive and highlight long-term staff and resident relationships, though a few reviewers raised serious concerns about staffing levels, meal service speed, and hygiene care.
The Good
- Staff praised for compassionate, hospice-level end-of-life care
- Long-tenured staff and residents, some for 6+ years
- On-site physical therapist leads weekly exercise groups
- On-site hair and foot care services for residents
- Families say concerns raised to management were addressed promptly
- Residents described as clean, well-fed, and comfortable
The Bad
- One detailed report of slow meal service and understaffing during the day
- One serious report of overmedication, poor hygiene care, and undertrained night staff
- One report of a rude caregiver
- One reviewer noted limited activities and interaction for memory care residents
AI-generated from reviews and community data.
The Springs At Willowcreek is a senior living community in Salem, Oregon offering Assisted Living, Independent Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.6 out of 5 across 26 reviews.
About The Springs At Willowcreek
The Springs at Willowcreek is an assisted living, independent living, and skilled nursing facility located in Salem, Oregon, serving residents across multiple care levels including memory care for those with dementia.
Family reviews consistently highlight the dedication of the staff, with many noting long-term employees who treat residents and families with genuine warmth and attention. Families report that residents receive consistent personal care, clean rooms, regular meals, and services like hair and foot care, and that the care team responds promptly to concerns and changes in resident health. One family wrote, "The staff really care about their folks." A notable strength across reviews is the facility's responsiveness to family communication and its integration of activities like physical therapy and exercises, though experiences vary on the breadth of daily programming and engagement.
The facility carries a 4.6 out of 5 rating across 26 reviews. While most families describe feeling confident in their loved ones' safety and care, a small number of reviews raised concerns about activity levels and staffing consistency during certain shifts, suggesting experiences are not uniform across all units or times.
Types of Care at The Springs At Willowcreek
Assisted LivingIndependent LivingSkilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Salon / Barber
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of The Springs At Willowcreek
4.6overall · 26 ratings combined
4.6★ on Google (26)
Natalie Jackson
Dec 2025
We’ve had the privilege of caring for Hospice patients at The Springs at Willowcreek, their care team is truly something exceptional. The staff shows a depth of compassion that can’t be taught, gentle hands, patience hearts, and an unwavering commitment to making every resident feel safe and loved. Their kindness brings comfort not only to the residents, but to every family and partner who walks through their doors. We are genuinely grateful to work alongside such a remarkable and wholehearted team.
Jacob Utterback
Oct 2025
I would recommend The Springs at Willowcreek for anyone who has a loved one that is need of Memory Care. They have amazing staff and take great care of my grandmother. She tells me all the time how much she loves living here.
Brad Chandler
Apr 2025
My Mom spent two years with these wonderful people. I wouldn’t have any problem referring friends or acquaintances to Willowcreek. Very helpful and loving staff. All of them took time to answer all of our questions and phone calls.
melissa garcia
Mar 2025
My grandmother was at Willowcreek at the Springs, formerly known as the Woods for approximately 7 years. My mother, her daughter use to say “if I ever need to go to a memory unit I want to be placed there.” My mom has been there for over 1 month now and I wouldn’t have it any other way. There’s still a lot of the same staff from 5 years ago working there, even after COVID. I do not have to worry any longer and it takes away so much anxiety.
Frequently Asked Questions
What types of care does The Springs At Willowcreek offer?
The Springs At Willowcreek offers Assisted Living, Independent Living and Skilled Nursing / Long Term Care.
Where is The Springs At Willowcreek located?
The Springs At Willowcreek is located at 4398 Glencoe St NE in Salem, Oregon.
What do families say about The Springs At Willowcreek?
Families describe The Springs At Willowcreek, especially its memory care unit, as a place where staff form deep personal bonds with residents and their families, often staying through hospice and end-of-life care. Reviews are largely positive and highlight long-term staff and resident relationships, though a few reviewers raised serious concerns about staffing levels, meal service speed, and hygiene care.
How can families visit The Springs At Willowcreek?
Submit the Request Information form on this page to connect with The Springs At Willowcreek and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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