4.8(14 ratings)· Salem average: 4.1
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Home Instead is a home health and hospice provider in Salem, Oregon, rated 4.8 out of 5 from 14 Google reviews. Most reviewers describe caring, communicative caregivers who help family members stay safely and comfortably at home, though one reviewer raised concerns about staff treatment and turnover.
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Home Instead is a home care agency serving Salem, Oregon offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 4.8 out of 5 across 14 reviews.
Home Instead in Salem, Oregon provides home health and hospice care, serving families who prefer to keep loved ones at home while receiving professional support and monitoring.
Families consistently praise the caregivers and office staff for genuine warmth and attentiveness. Multiple reviewers highlighted feeling confident their loved ones are safe, well-fed, and cared for, with one family noting their caregiver "has become like family" and remained involved through both a parent's passing and ongoing care. Families also emphasized the team's responsiveness to questions and flexibility when circumstances change.
Home Instead holds a 4.8/5 Google rating across 14 reviews. While most accounts emphasize compassionate, collaborative care, one reviewer reported a negative interaction with office staff, suggesting experiences can vary depending on who families interact with during the intake process.
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Help Me Choose4.8overall · 14 ratings combined
4.8★ on Google (14)
Larry Milam
Apr 2026
Home Instead has been such a positive experience for our family during times of trial. They provide such high quality care and compassion for their clients. A big shout out for Odessa who can solve any problem! We appreciate your outstanding service.
Chynin F.
Mar 2026
I personally worked as an Office Admin Assistant/Rapid Response for this Home Instead location and am now Client Care Coordinator at a different location. I will say that this team is top tier. Everyone in this office cares about the wellbeing of the people they serve. The team collaborates very well to ensure this and things run very smoothly. The scheduling methods that they have are WELL practiced and make for very happy caregivers and clients alike. With an ever changing field such as this one it is not easy to maintain the hours that caregivers request, or the schedule that the clients prefer, yet this location has very little difficulty doing both of those things and manage to be very successful working with the caregiver's availability. It takes a well put together office to ensure quality care for clients, while maintaining a great work, life balance for caregivers and this office has what it takes.
Crystie R
Sep 2024
Mixed impression if you are looking to be a caregiver and leave your loved one in their hands. There's a lovely lady with blonde hair and glasses at the front desk, but Meghan Lux isn't so nice. She just stared at me our entire conversation and looked at me up and down with a scowl on her face multiple times. Came off very rude and condescending. Guess you have to look a certain way to be treated like a person. Maybe this relates to another reviewer's comment regarding high employee turnover and numerous bad reviews for treating employees poorly on Glassdoor. Hope they treat individuals under their care better.
Barbara Baker
Jul 2021
Home instead has allowed our family to enjoy our time with Mom and Dad. I know that they are safe, well fed and clean. The house always looks inviting. Mom passed last year and our care taker was there to help with everything. She has stayed on caring for Dad. She has become like family. She communicates well and answers all questions or refers us to who can give us the answers. It has made the difference between enjoying our parents in their elderly years (dad is 94) and being stressed all the time. She has worked with us in making Dad more independent, which makes him happier and us too. He is able to enjoy being at home and close to family while living independently.
Ken Edwards
Mar 2021
For me it's the people. From those in the office to the care givers in the field, this is such a wonderfully warm and caring group of people. They give me confidence knowing that my mom is in their care. Also, very accommodating and flexible to changing circumstances.
Home Instead offers At-Home Care.
Home Instead has not published its pricing. For context, communities in Salem that publish rates start around $5,198 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Home Instead is located at 2015 25th St SE in Salem, Oregon.
Home Instead carries a 4.8 out of 5 rating from 14 Google reviews. Most reviewers describe caring, communicative caregivers who help family members stay safely and comfortably at home, though one reviewer raised concerns about staff treatment and turnover. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
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