MyLivingChoice

Windsor Health And Rehabilitation

820 Cottage Street Ne

3.1(44 ratings)· Salem average: 4.1

Windsor Health And Rehabilitation, photo 11 / 6

Quick Facts

Total units
100
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
100
Nursing coverage
On-site registered nurse for medical care
Rehab therapy
On-site physical and occupational therapy services
Room privacy
Private rooms with private bathrooms available

What Families Think

Windsor Health And Rehabilitation is a skilled nursing and long-term care community in Salem, Oregon, with mixed feedback from families. Many reviewers praise the staff's kindness and the quality of physical and occupational therapy, while others report serious lapses in basic care and inconsistent food quality.

The Good

  • Staff described as helpful, kind, and understanding
  • PT and OT therapy staff praised as thorough and helpful
  • Specific meal items like pot roast rated well
  • On-site RN available for medical needs
  • Private rooms and private bathrooms offered

The Bad

  • One report of serious neglect involving a dementia resident
  • Several reviewers criticized food quality as bland or 'terrible'
  • One report of slow staff response times

AI-generated from reviews and community data.

Windsor Health And Rehabilitation is a senior living community in Salem, Oregon offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.1 out of 5 across 44 reviews.

About Windsor Health And Rehabilitation

Windsor Health And Rehabilitation is a skilled nursing / long term care community in Salem, Oregon. The community is licensed for up to 100 residents.

Families rate Windsor Health And Rehabilitation 3.1 out of 5 based on 43 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Windsor Health And Rehabilitation

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Windsor Health And Rehabilitation

3.1overall · 44 ratings combined

3.1★ on Google (44)

Laurie Towle Phillips

Aug 2026

via Google

My stay at WINDSOR in Salem OR was surprising since I had been in the local hospital recently and I expected Windsor to be like the hospital, boy was I surprised!<br><br>The CMA staff, the aids, the cleaning staff, the meals and the care by the doctors who went there to confer with patients were all well versed in their jobs and their attitudes were clearly to be effective in helping me to get walking again after many surgeries, and car accidents.<br><br>I was apprehensive seeing how small the facility was and i wondered about if there were enough staff. There were enough people to cover needs so that was not an issue.

Cristal & Tony Ramos

Jul 2026

via Google

DO NOT leave your loved one here. The facility is awful. Long wait times for a CNA or nurse to come and attend patient. Items were lost and took forever to get a reimbursement for those items. If an accident happened they were not forthcoming about it. When we complained only then did they make some changes but the damage was done. There was a very kind nurse Katie and the PT staff were amazing but I know they are from a different company.

Richard Pratt

Apr 2026

via Google

I would recommend Windsor. The staff was incredible,

Richard Eddings

Nov 2025

via Google

I was surprised to see that everyone was so helpful and so nice and understanding I felt comfortable and was treated very well. All of the staff were cordial and understanding to the pain I was in and the help that I needed it was a good experience and I would recommend Windsor to anyone that needed help like I did

P. Noelle Mackey

Aug 2025

via Google

Please do not send a person with dementia here. We found my mom had the same clothes on for 5 days straight, I found her in a soaked bed with nothing on but a shirt around the top of her torso. * She he had been trying to clean her bed since nobody checked in. Her call button was on the floor every time we visited because there was no place to hook it. The food was terrible and she was bored. The rest of my story is for another time 😞

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Government Inspection History

6 inspection visits in the last three years, 27 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 17, 2026Health Complaint2 citations
  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 15, 2026

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 15, 2026

Feb 24, 2026Health Complaint4 citations
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 31, 2026

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 31, 2026

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 31, 2026

  • Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 31, 2026

Jul 3, 2025Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 1, 2025

Mar 14, 2025Fire Safety StandardHealth Standard15 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 3, 2025

  • Develop Emergency Preparedness policies and procedures.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 11, 2025

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 11, 2025

  • Establish policies and procedures including evacuation.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 11, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 3, 2025

  • Observe each nurse aide's job performance and give regular training.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 3, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2025

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2025

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2025

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2025

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2025

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2025

Nov 16, 2023Fire Safety StandardHealth Standard1 citation
  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 8, 2023

Jun 2, 2023Fire Safety StandardHealth Standard4 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2023

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2023

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 21, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Windsor Health And Rehabilitation offer?

Windsor Health And Rehabilitation offers Skilled Nursing / Long Term Care.

Where is Windsor Health And Rehabilitation located?

Windsor Health And Rehabilitation is located at 820 Cottage Street Ne in Salem, Oregon.

What do families say about Windsor Health And Rehabilitation?

Windsor Health And Rehabilitation is a skilled nursing and long-term care community in Salem, Oregon, with mixed feedback from families. Many reviewers praise the staff's kindness and the quality of physical and occupational therapy, while others report serious lapses in basic care and inconsistent food quality.

How did Windsor Health And Rehabilitation do on recent health and safety inspections?

Windsor Health And Rehabilitation had 6 government inspection visits in the last three years, with 27 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Windsor Health And Rehabilitation?

Submit the Request Information form on this page to connect with Windsor Health And Rehabilitation and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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