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Most families describe The Reserve at Citrus as a warm, home-like community where caregivers and the memory care director are especially praised for kindness and attentiveness, and where a full activity calendar keeps residents engaged. A notable minority of reviewers, however, report cleanliness lapses, a poorly communicated scabies outbreak, and a decline in care quality following a change in ownership.
AI-generated from reviews and community data.
The Reserve at Citrus is a senior living community in Lecanto, Florida offering Assisted Living and Memory Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.4 out of 5 across 58 reviews.
The Reserve at Citrus is a 100-bed assisted living community in Lecanto, Florida, offering both general assisted living and memory care programs in a single-floor layout.
Families consistently praise the warmth of staff interactions, describing caregivers as kind, attentive, and genuinely invested in residents' wellbeing. The facility maintains a robust schedule of activities, exercise classes, crafts, bingo, music performances, and special events, that keep residents engaged. One family noted the food is served in a restaurant-like setting with healthy menu choices. The one-floor design is highlighted as easy for residents to navigate, and the convenient location enables frequent family visits. Several families specifically commended the memory care director's approach to personalized care.
However, some concerns emerge. A 2-star review cited poor cleanliness and surface-level cleaning practices, while another mentioned a scabies outbreak that families felt was not promptly communicated. One family noted a decline in care quality after a change in ownership and management. A few reviews also raised questions about corporate priorities.
The Reserve at Citrus holds a 4.4/5 Google rating across 57 reviews, reflecting mostly positive experiences centered on compassionate care and activities, though cleanliness and operational transparency remain points of variation among families.
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Help Me Choose4.4overall · 58 ratings combined
4.4★ on Google (58)
Tammi Waid
Jul 2026
I like the activities at Reserve of Citrus. The location and room space is helpful to my Mother. The staff is very welcoming and she is enjoying daily living. Thank you to the staff and residents making my Mom and our family's life so rewarding. ❤️
Ken Lindquist
Mar 2026
My Mother in Law was a resident for about a year in memory care.<br>Excellent service- she was well cared for- very attentive staff .<br>Very clean room and staff was on top of all her needs.<br>I highly recommend The Reserve for elder care needs.
Jeffrey Janssen
Feb 2026
My mom was a resident at the Reserve at Citrus for the last 18 months of her life. We chose this residence because it was a family-like environment and the facility was easy to navigate for my mom. Everything is on one floor and easy to find. I have been volunteering as a Zumba instructor for the past 4 years. The facility has gone through many changes but I think the changes in the leadership of the facility have been very positive. The staff has been consistent at the facility for years and they are very special people. The activity director, food service director and the and memory ward director could not be more loving and caring. The aides, nurses and staff are wonderful. The leadership team has made the facility much more customer centric than in the past. This phase of life can be a big challenge for residents and if I had to choose a place for my mom again, I would not hesitate to choose the Reserve at Citrus.
Diane Tetreault
Feb 2026
When our mother was first admitted to the assisted living program we found her care to be very good . Her condition deteriorated and she was admitted to the memory care program. We cannot say enough good about the memory care director. She tried her best to give all the clients the very best care she could. Then The Reserve changed hands and we found that mom’s care went downhill. When we visited we found that the facility wasn’t as clean . Mom’s bathroom wasn’t cleaned regularly. We even met with the director, Ms Mohammed to express our concerns about this. We seldom saw any cleaning staff working when we visited. Also we reported to the director<br>That mom had bruise marks left on her arm left by a staff member. We were told<br>That he had been let go. I cannot in clear consciences give The Reserve At Citrus a good review
Southeus
Feb 2026
My mother loved living at The Reserve and really thrived there. All the staff were so kind and compassionate. Administrative staff were very helpful and professional. Our family had absolutely no concerns for my mother's care while was there.
The Reserve at Citrus offers Assisted Living and Memory Care.
The Reserve at Citrus is located at 2341 W Norvell Bryant Hwy in Lecanto, Florida.
Most families describe The Reserve at Citrus as a warm, home-like community where caregivers and the memory care director are especially praised for kindness and attentiveness, and where a full activity calendar keeps residents engaged. A notable minority of reviewers, however, report cleanliness lapses, a poorly communicated scabies outbreak, and a decline in care quality following a change in ownership.
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