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Pines Nursing & Rehab Center

524 Carpenter Dam Road

4.1(39 ratings)· Hot Springs average: 4.2

Pines Nursing & Rehab Center, photo 11 / 6

Quick Facts

Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
125
Therapy access
On-site therapy gym for rehab support

What Families Think

Families describe The Pines as a nursing and rehabilitation community where staff are generally warm, attentive, and supportive, with several reviewers praising specific staff members and feeling their loved ones were well cared for over long stays. One reviewer noted a positive overall experience but flagged some issues with CNA-level staff, even as administrative and lead nursing staff were praised.

The Good

  • Reviewers describe staff as kind and compassionate
  • Long-term resident felt safe and cared for over 6 years
  • Administrative staff and lead nurses praised as excellent
  • On-site therapy gym supports rehab and recovery
  • Transportation provided to appointments and activities

The Bad

  • One report of issues with CNAs and lower-level staff

AI-generated from reviews and community data.

Pines Nursing & Rehab Center is a senior living community in Hot Springs, Arkansas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 39 reviews.

About Pines Nursing & Rehab Center

The Pines Nursing and Rehabilitation Center is a skilled nursing and rehabilitation community in Hot Springs, Arkansas, serving elders from Hot Springs and the surrounding areas. The community focuses on both long-term care and short-term rehabilitation, with an approach centered on personalized care plans designed to promote each resident's health and overall well-being.

Care is provided around the clock, with on-site therapy services available to support residents through rehabilitation and recovery. The community also offers transportation to appointments and daily activities intended to keep residents engaged and connected.

The team includes licensed nurses, therapists, and caregivers who are described as committed to treating every elder with respect, empathy, and kindness. The stated goal is to create a family-like atmosphere that supports both healing and health, with staff aiming to serve as an extension of each resident's own family.

The facility itself is described as modern, designed with resident comfort and safety in mind, and includes spaces such as a living room, dining hall, private bedrooms, and a therapy gym. A 360° virtual tour is offered so prospective residents and families can view these spaces remotely before visiting in person.

Types of Care at Pines Nursing & Rehab Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Transportation Services

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Pines Nursing & Rehab Center

4.1overall · 39 ratings combined

4.1★ on Google (39)

Zion Temple of deliverance

Apr 2026

via Google

Ms.Toney is an exceptional SW director. She helped me & my family. Great person to be around, very polite & encouraging. We have gained not only a Supporter but a great friend. Thank you Ms. Toney

Tisha Thompson

Feb 2026

via Google

Walking into a nursing facility can be nerve racking but being greeted with friendly faces is a blessing. The knowledge and experience with the whole process, walking through each step makes the difference. The compassion shown from the staff is heart warming. I would definitely recommend placing your loved ones here.

Conrad Wilson

Feb 2026

via Google

Kindest staff. My family has been cared for so well. I always enjoy my visits.

Christopher johns

Feb 2026

via Google

Very kind and attentive staff. I was there for over 6 years and felt safe and cared for.

Rachel P

Aug 2025

via Google

A dear friend of mine lived her last few months at The Pines. The administrative staff and lead nurses are excellent. We had a few issues with the CNAs and lower level staff. Overall, she was well cared for and the facility was helpful.

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Government Inspection History

4 inspection visits in the last three years, 20 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 2, 2025Fire Safety StandardHealth Standard4 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 2, 2025

  • Ensure medication error rates are not 5 percent or greater.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 2, 2025

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 2, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2025

Aug 29, 2024Health Complaint3 citations
  • Ensure that residents are free from significant medication errors.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Aug 20, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 28, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 28, 2024

Feb 23, 2024Fire Safety StandardHealth Standard6 citations
  • Install corridor and hallway doors that block smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 12, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 12, 2024

  • Properly provide smoke detection systems in areas open to corridors.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 12, 2024

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 12, 2024

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 12, 2024

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2024

Dec 9, 2022Fire Safety StandardHealth Standard7 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 5, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 5, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 5, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 5, 2023

  • Ensure that residents are free from significant medication errors.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 5, 2023

  • Have simulated fire drills held at unexpected times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 5, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Pines Nursing & Rehab Center offer?

Pines Nursing & Rehab Center offers Skilled Nursing / Long Term Care.

How much does Pines Nursing & Rehab Center cost?

Pines Nursing & Rehab Center has not published its pricing. For context, communities in Hot Springs that publish rates start around $4,495 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is Pines Nursing & Rehab Center located?

Pines Nursing & Rehab Center is located at 524 Carpenter Dam Road in Hot Springs, Arkansas.

What do families say about Pines Nursing & Rehab Center?

Families describe The Pines as a nursing and rehabilitation community where staff are generally warm, attentive, and supportive, with several reviewers praising specific staff members and feeling their loved ones were well cared for over long stays. One reviewer noted a positive overall experience but flagged some issues with CNA-level staff, even as administrative and lead nursing staff were praised.

How did Pines Nursing & Rehab Center do on recent health and safety inspections?

Pines Nursing & Rehab Center had 4 government inspection visits in the last three years, with 20 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Pines Nursing & Rehab Center?

Submit the Request Information form on this page to connect with Pines Nursing & Rehab Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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