3.6(40 ratings)
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Families of residents at The Pavilion at Canal Fulton frequently praise the attentiveness and kindness of the nursing and rehab staff, especially for high-need patients recovering from strokes or receiving long-term care. Communication from administration, including photo updates and quick responses to concerns, is a recurring highlight. However, one family reported a serious billing dispute after a resident's death and a separate claim of neglect in feeding a resident with Alzheimer's.
AI-generated from reviews and community data.
The Pavilion at Canal Fulton is a senior living community in Canal Fulton, Ohio offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.6 out of 5 across 40 reviews.
The Pavilion at Canal Fulton is a 60-bed skilled nursing and long-term care facility in Canal Fulton, Ohio. It serves residents requiring post-acute rehabilitation and ongoing medical care, including those with complex conditions.
Families consistently praise the attentiveness of staff, particularly noting immediate response to concerns and consistent kindness toward residents. Several reviewers highlighted administrator Shannon's involvement, updating families with photos and staying responsive to questions. One family wrote, "the care from the staff has been consistently kind and attentive." Residents and their families describe feeling genuinely at home, with staff accommodating to visiting family members and residents participating in activities. Some families noted meaningful improvement in their loved ones' wellbeing and emotional state during their stays.
One critical review raised serious concerns about billing practices and care oversight regarding feeding assistance, standing in marked contrast to other accounts. This facility holds a 3.6 out of 5 Google rating based on 40 reviews, reflecting meaningful variation in family experiences.
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Help Me Choose3.6overall · 40 ratings combined
3.6★ on Google (40)
Kristine Floyd
Sep 2025
My mother died in july. They took 1400.00 out of my account for August. I have asked for a month for my money back. Nothing. I will be taking them to court and making Medicare aware of billing fraud. ALSO, My mom had alzheimers and they refused to feed her stating she feeds herself but she could not. DONT BRING YOUR LOVED ONE HERE! They are simply awful. A few good staff but mainly awful
Pat Holcomb
Aug 2025
My daughter had an aneurysm and then 2 strokes. Her right side doesn't work well. She can't use her right hand and can barely walk. She also is non verbal. I had her in a rehab nursing home for 3 years. They were good with her for a while but they have such a high turnover they seem to have given up on her. Sometimes she wasn't even getting showered for sometimes more than a week and no one would bother shaving her legs. She is only 51 years old. A friend of hers told me about the Pavilion so I moved her there. They have been wonderful with her. She is clean and legs shaved and is so much happier there. They all truly seem to care and they keep her engaged in activities. They dress her every day and don't just leave her in the bed all day. I am so glad I found this place. She is much happier and everyone really cares. Highly recommend!
Sharren Weaver
Aug 2025
My brother has been at the Pavilion Care Center for almost two years. Even though for curb appeal, I would never choose it in a drive-by, the care from the staff has been consistently kind and attentive. I know a skilled care patient has many needs, but they have been able to answer and address all of them. From the vey beginning, my brother has been very happy there and in the kind community they all work to provide and care for him and the other patients.
Bill Wilson
May 2025
My Ma was a resident at The Pavilion of Canal Fulton in the independent living housing for over 3 years until she passed away this past March. She had lived in many different locations throughout her life. But it wasn't until she moved to The Pavilion of Canal Fulton that she made the comment to many people, me included, that she felt more at home at The Pavilions of Canal Fulton than anywhere else. Everyone who works there was exceptional. They made my Ma and the rest of my family feel like we had a new extended family in them. The administration and staff members took the time to talk with us, they listened to any issues or concerns that arose in my Ma's life and worked with us to make her stay more comfortable. And in the last few weeks of my Ma's life the administrative staff went above and beyond to help us with anything we needed. I truly feel someone was looking down on my Ma from Heaven when we found her apartment at The Pavilions of Canal Fulton. From the experience my Ma and our family had with The Pavilions of Canal Fulton, I would highly recommend anyone looking for true heartfelt care for your loved ones to talk to one of the staff members at The Pavilions of Canal Fulton.
Denise Risaliti
May 2025
We have been very pleased with my father’s care during the first two weeks of him living at The Pavilion at Canal Fulton. On the rare occasion that we have had a concern, it has been immediately addressed. The administrator, Shannon, has been a blessing in keeping us up-to-date with photos of dad interacting with the other residents and participating in activities. Having a parent in a nursing home facility is never an easy thing, but it certainly helps ease the pain when we can periodically see that he is doing so well.
4 inspection visits in the last three years, 51 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 14, 2025
Have exits that are accessible at all times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 14, 2025
Install emergency lighting that can last at least 1 1/2 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 14, 2025
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 14, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 14, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 29, 2025
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 19, 2025
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 19, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 14, 2025
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 14, 2025
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 14, 2025
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 14, 2025
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 14, 2025
Ensure each resident receives an accurate assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 19, 2025
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 14, 2025
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 29, 2025
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 14, 2025
Assess the resident when there is a significant change in condition
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2025
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2025
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2025
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 11, 2023
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 11, 2023
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 11, 2023
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 11, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 11, 2023
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 11, 2023
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 11, 2023
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 11, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 11, 2023
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 11, 2023
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 11, 2023
Assure that each resident’s assessment is updated at least once every 3 months.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 11, 2023
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 3, 2020
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 3, 2020
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 3, 2020
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 3, 2020
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 3, 2020
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 3, 2020
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 3, 2020
Have an enclosure around a vertical opening shaft.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 3, 2020
Construct fire resistant interior walls.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 3, 2020
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 3, 2020
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 3, 2020
Have power receptacles that are properly grounded.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 3, 2020
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 3, 2020
Have restrictions on the use of portable space heaters.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 3, 2020
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 3, 2020
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
The Pavilion at Canal Fulton offers Skilled Nursing / Long Term Care.
The Pavilion at Canal Fulton is located at 7055 High Mill Avenue Nw in Canal Fulton, Ohio.
The Pavilion at Canal Fulton carries a 3.6 out of 5 rating from 40 Google reviews. Families of residents at The Pavilion at Canal Fulton frequently praise the attentiveness and kindness of the nursing and rehab staff, especially for high-need patients recovering from strokes or receiving long-term care. Communication from administration, including photo updates and quick responses to concerns, is a recurring highlight. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
The Pavilion at Canal Fulton had 4 government inspection visits in the last three years, with 51 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page, or contact The Pavilion at Canal Fulton directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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