The Palms of Mt. Pleasant

JENNIFER HIRSCH

May 2026

via Google ↗

Very disappointed with this assisted living facility. Staff showed little empathy during a difficult time and refused to release important information to family in a timely manner to help in patient’s recovery. Communication was poor, and concerns were not handled with compassion or professionalism. I would NOT recommend based on my experience. 1 star is actually too much.

Abby Firestine

Apr 2026

via Google ↗

After having to move my dad unexpectedly when his previous assisted living facility gave us only a 30-day notice before closing, finding the right place for him became one of the most important decisions I’ve had to make. More than anything, I wanted the best care possible for him — and I truly feel so grateful that I chose this community.<br><br>From the very beginning, they were incredibly helpful and compassionate. They worked with us on pricing and even waived the community fee, which meant so much during such a stressful transition.<br><br>I especially want to recognize Rhonda, Allison, and Sarah, who have all gone above and beyond for my family. Quanna, the head nurse, and Tiffany, his med tech, have also been wonderful and have made a huge difference in my dad’s care and my peace of mind.<br><br>What made this transition even harder was that I had major neck surgery just 3 days after moving my dad in, so I haven’t been able to visit as much as I normally would because I still can’t drive. Even with that, they have kept me updated and made me feel involved and reassured every step of the way.<br><br>They’ve also created such a warm and engaging environment for residents and families. They invited my son and me to an amazing Easter egg hunt and dinner, and they offer happy hour, lots of activities, and church services for the residents. My son even got to do karaoke with the residents, and it was such a sweet, joyful experience for everyone.<br><br>My dad’s room is large and clean every time I visit, and most importantly, they’ve helped keep him clean and cared for — something that unfortunately was not happening at his last facility. He especially loves sitting outside in their beautiful courtyard.<br><br>While the building itself could use some updates, I’ve heard they may be undergoing extensive renovations soon, which is exciting because the heart of this place is already there: caring people, a strong sense of community, and genuine compassion.<br><br>I’ve been so impressed with this community that I’ve even told them I’d love to work there someday — and they’ve invited me to become their new barber! That alone says so much about the kind of welcoming, family-like environment they’ve created.<br><br>If you are looking for a place where your loved one will be cared for with kindness, dignity, and heart, I would absolutely recommend them.

Shannon in Charleston, SC

Mar 2026

via Google ↗

Like any assisted, nursing, or memory living facility, different people are going to have different opinions based on different standards and expectations. What I am sharing is based both on my own observations from a visit and my family's/ family member's feelings regarding the facility, environment, caregivers, and staff as it pertains to our family member's stay and experience here. Yours may differ, and I strongly encourage anyone considering this or any similar place to do your due diligence, research, and comparisons.<br><br>When I initially visited this place, I wasn't very impressed. I ended up there - actually, at their adjacent site which does rehab, I believe, facing Bowman Road - accidentally while trying to find another facility. So they weren't expecting us there. The person I took along, the actual decision maker, was not really impressed, either. It was dreary and kind of dingy. We left and went elsewhere, but my companion family member called them back, made an appointment to tour at The Palms on Anna Knapp, and returned. S/he toured and was very pleased with what s/he was shown, committing immediately to place our family member there.<br><br>Upon check in, all seemed well. The room was nice, spacious enough, and clean. They allowed décor on the walls and around the room with limited and understandable safety exceptions. After a few days, the person who chose The Palms started seeing what s/he viewed as deficiencies in the care the patient was receiving and voiced the same. This is where the problems started, as it was met with aggravation instead of receptiveness. The more that happened, the worse it became on the patient and the family, eventually becoming a bitter relationship over the course of a few weeks. The family member finally decided to remove the patient in favor of another place. Keep in mind that this patient was never dropped off and left to their care. The patient had a family member there to visit and support (and see) daily, for most of the day, and often at night.<br><br>This is a lower-priced option in the Mt. Pleasant area than most, but this was no Medicaid patient, and if you're researching these places, you know Medicare doesn't pay for it, either. If you're looking for lower-priced with some deficiencies in meeting higher standards, this will work. If you're expecting to get what you're shown on the tour, reconsider.<br><br>Again, personal opinions and preferences prevail. Ask around.

Jane Pridgen

Mar 2026

via Google ↗

I lived at The Palms for 3 years and loved living there. For financial reasons I moved to my daughters. If circumstances ever change and I need assistance I will definitely go to The Palms. I loved my apartment, the activities , the staff and especially the residents. It felt like your home and not an institution.

Debi Ford

Mar 2026

via Google ↗

The Palms knows how to throw events and takes great care of their residents. New management seems to be making improvements and the directors work hard to make sure everyone is happy and have what they need. The community is growing and we look forward to all the new things to come.