The New Village View SP

The New Village View SP is an assisted living community in Highland, New York, licensed for up to 80 residents. The community offers 24-hour staff, private rooms with private bathrooms, medication management, housekeeping and laundry services, dietary accommodations, an emergency call system, and social activities in gathering spaces. The facility is wheelchair accessible.

Reviewers consistently praised the quality of care and staff attentiveness. Multiple families noted that aides were compassionate and responsive to residents' needs, with one reviewer describing staff as "professional, personable and caring." Another family highlighted that medical staff ensured medications were dispensed on time and that physical therapy helped a resident regain mobility. The community assists with Medicaid applications and paperwork. However, some reviewers raised concerns about staffing levels and communication between residents' families and administration.

Opinions on other aspects were mixed. While some reviewers found the facility clean and well-run, others mentioned the decor felt dated. Food quality drew differing views, with some families satisfied but another noting that recent menu changes needed improvement. One reviewer observed that the owner is frequently present at the community.