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Taconic Rehabilitation & Nursing at Ulster

One Wingate Way

3.8(22 ratings)· Highland average: 3

Taconic Rehabilitation & Nursing at Ulster, photo 11 / 6

Quick Facts

Total units
120
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Individual
Certified beds
120
Therapy services
On-site occupational therapy available for residents

What Families Think

Reviews of Taconic Rehabilitation & Nursing at Ulster are mixed, with several families praising specific aides and nurses for compassionate, attentive care, while others report serious concerns about communication and fairness from management. One reviewer also noted lapses in basic hygiene care for residents unable to bathe themselves.

The Good

  • Staff and aides praised by name for compassion
  • Nurses described as attentive and communicative
  • Occupational therapy services available on-site
  • Facility described as improved and better-maintained
  • Friendly, helpful front-desk and reception staff

The Bad

  • One report of poor communication about a resident's care
  • One report of perceived favoritism or unfair treatment by management
  • One reviewer noted infrequent bathing and body odor among residents

AI-generated from reviews and community data.

Taconic Rehabilitation & Nursing at Ulster is a senior living community in Highland, New York offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.8 out of 5 across 22 reviews.

About Taconic Rehabilitation & Nursing at Ulster

Taconic Rehabilitation & Nursing at Ulster is a 120-bed skilled nursing and long-term care facility located in Highland, New York. It provides rehabilitation and extended care services for seniors requiring medical oversight and daily assistance.

Family feedback reflects a facility in transition. Visitors consistently praise individual staff members, aides, therapists, and front-desk personnel, for their warmth, attentiveness, and genuine engagement with residents. One family noted the receptionist was "absolutely fantastic," while others highlighted aides like Stephanie and Iasha for their kindness and dedication. Physical improvements over recent years include updated common areas, lobby, and grounds. However, concerns surface around management consistency and communication; one family experienced "misleading and incomplete information" about care, and another flagged gaps in hygiene oversight for residents with higher dependency needs.

The facility holds a 3.8 out of 5 Google rating based on 22 reviews, indicating mixed but generally middle-ground satisfaction. Strong individual relationships appear to drive positive experiences, though systemic care coordination and family communication remain areas families identify for attention.

Types of Care at Taconic Rehabilitation & Nursing at Ulster

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Taconic Rehabilitation & Nursing at Ulster

3.8overall · 22 ratings combined

3.8★ on Google (22)

James Santana

Jun 2026

via Google

As a family member, I wanted to recognize Stephanie, the Unit Aide, for the incredible difference she makes every day. From the moment she walks onto the unit, she brings such warmth and positivity that you can see the patients light up when they see her. It’s obvious how much they enjoy her company, and she always greets everyone with a smile and a kind word. Stephanie goes above and beyond to make sure the patients have everything they need. Whether it’s something as simple as making them comfortable, checking in on them, or taking the time to listen, she never makes anyone feel like they’re a burden. She genuinely cares, and it shows in everything she does. As family members, it’s comforting to know our loved ones are cared for by someone who treats them with such kindness, patience, and respect. Stephanie’s compassion and dedication do not go unnoticed. She is a true asset to the team, and we are incredibly grateful for the love and care she gives to every patient she meets. Thank you, Stephanie, for making such a positive impact. Your kindness brightens the days of so many patients and their families, and you are deeply appreciated. You are truly one of the special people who make a difficult time a little easier. As a family member, I wanted to take a moment to recognize Nurse Cheri for the incredible care and compassion she shows every single day. From the moment we met her, she treated our loved one with such kindness, patience, and respect. She always took the time to answer our questions, explain things clearly, and make us feel like we truly mattered. What touched us the most was how genuine she is. You can tell that nursing isn’t just a job for Cheri—it’s her calling. She goes above and beyond for her patients and treats them like family. During a stressful time, her compassion brought us comfort and peace of mind. We also couldn’t help but notice how appreciative she is of the CNAs she works with. She always thanks them for their hard work and treats them with respect. Seeing that kind of teamwork and leadership reassured us that our loved one was in the best hands possible. Our family is deeply grateful for everything Cheri has done. She is the kind of nurse every family hopes to have caring for someone they love. Thank you, Cheri, for your dedication, your heart, and for making such a meaningful difference in the lives of your patients and their families. You are truly a blessing.

Mary Lou Kutchma

Mar 2026

via Google

My mom, Aurelia, had a mostly pleasant experience at Taconic rehab. The rehab staff was excellent and caring. We need to make mention of her aid as they do so much and sometimes are not recognized enough…from the first day Iasha stood out as she smiled, she took her time to pay attention to my mom, to make her feel special and valued…she was always there for us and never complained about doing work that demands a “special” kind of person. My mom really liked her…thank you, Iasha! You are a great employee!! The nurses too were very kind and supportive. Thank you.

Michelle Rissolo

Jan 2026

via Google

It’s been 10 years since I had to visit this facility and I have to admit it is a huge improvement overall! The atrium, the Driveway, the parking lot, the lobby, the rooms and in the hallway look great and smell great. There’s still room for improvement, Though. It’s time to take better care of the patients/residence… Those that clearly are unable to bathe themselves, Smell like they haven’t had a bath in over a week. And fresh clothes every day would be bringing dignity back to people. Thank you for reading!

james canino

Nov 2025

via Google

The receptionist once again was absolutely fantastic. Couldn’t ask for anyone more kind, considerate and upbeat. I did have to ask for some information from the nurses on the ground floor at the nurse station and they were very funny and upbeat. All three of them deserve a nice Shout out. When I was visiting my friend Marc, the occupational therapist said hello to him, which was very encouraging that he is getting the care that he needs. Everyone I came in contact With was extremely kind, professional and caring. Great facility top-notch employees thank you for having the best.❤️

Tia Reyes

Sep 2025

via Google

I am very disappointed with the way this facility is managed. From the start, I experienced extremely poor communication regarding my grandmother’s care. I was given misleading and incomplete information and felt like I was constantly being given the runaround instead of clear answers. It also seems that the director and nursing staff pick and choose who they want in the facility, rather than treating all families with fairness, respect, and transparency. Families place their trust in facilities like this to care for their loved ones, and it is unacceptable for staff to control or manipulate situations involving people’s parents or grandparents. The lack of honesty and professionalism I experienced has left me with serious concerns about how this place operates. I would not recommend this facility to anyone who wants their loved one to be treated with compassion, respect, and open communication. — Katrina Colleton

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Government Inspection History

3 inspection visits in the last three years, 22 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 12, 2025Fire Safety StandardHealth ComplaintHealth Standard16 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity G of L: actual harm, isolatedCorrected Apr 18, 2025

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 18, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 18, 2025

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 18, 2025

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 18, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 18, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2025

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2025

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2025

  • Install properly constructed and protected linen or trash chutes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2025

  • Conduct testing and exercise requirements.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 18, 2025

Feb 7, 2022Fire Safety StandardHealth Standard3 citations
  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 1, 2022

  • Install an approved automatic sprinkler system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 1, 2022

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 1, 2022

Jan 25, 2019Fire Safety StandardHealth Standard3 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 15, 2019

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2019

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Taconic Rehabilitation & Nursing at Ulster offer?

Taconic Rehabilitation & Nursing at Ulster offers Skilled Nursing / Long Term Care.

Where is Taconic Rehabilitation & Nursing at Ulster located?

Taconic Rehabilitation & Nursing at Ulster is located at One Wingate Way in Highland, New York.

What do families say about Taconic Rehabilitation & Nursing at Ulster?

Reviews of Taconic Rehabilitation & Nursing at Ulster are mixed, with several families praising specific aides and nurses for compassionate, attentive care, while others report serious concerns about communication and fairness from management. One reviewer also noted lapses in basic hygiene care for residents unable to bathe themselves.

How did Taconic Rehabilitation & Nursing at Ulster do on recent health and safety inspections?

Taconic Rehabilitation & Nursing at Ulster had 3 government inspection visits in the last three years, with 22 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Taconic Rehabilitation & Nursing at Ulster?

Submit the Request Information form on this page to connect with Taconic Rehabilitation & Nursing at Ulster and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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Nearby Communities

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