MyLivingChoice

The Heritage of Clear Lake

14225 Crescent Landing

4(39 ratings)

The Heritage of Clear Lake — photo 11 / 5

Quick Facts

Total units
50
Pricing structure
All-inclusive rate except incontinence supply fee
Medical access
Primary care physician visits residents on-site
Therapy services
In-house physical therapy available to residents

What Families Think

Families describe The Heritage of Clear Lake as a memory care community where many reviewers praise the compassion of individual staff members, daily activities, and a clean, home-like atmosphere. However, a notable minority of reviews raise serious concerns about cleanliness, staffing turnover, and a few incidents involving inadequate medical attention, so experiences appear to vary depending on staffing and management at the time of the stay.

The Good

  • Staff repeatedly praised for compassion and personal attention
  • Clean, welcoming facility noted by many reviewers
  • Daily activities like bingo, crafts, and music praised
  • On-site physician visits reduce need for outside appointments
  • In-house physical therapy helped a resident regain mobility
  • All-inclusive pricing simplifies monthly billing

The Bad

  • Several reviewers reported urine odors and cleanliness lapses in rooms
  • Multiple mentions of high caregiver turnover and understaffing
  • One family reported no refund after an early, unplanned departure
  • One report of delayed medical response contributing to a resident's death

AI-generated from reviews and community data.

About The Heritage of Clear Lake

The Heritage of Clear Lake, located in Houston, Texas, is a memory care community dedicated to supporting individuals experiencing memory loss and their families. The community is proudly managed and operated by Surpass Senior Living.

Care at The Heritage of Clear Lake is centered on working closely with each resident and their family to help build new connections, encourage personal growth, and foster joy and fulfillment during the memory loss journey. The team also provides guidance and support to families as they adjust to the changes that come with this transitional period.

Pricing at the community is structured to be all-inclusive, covering daily care and specialized memory support needs within one predictable monthly rate, with no hidden fees or tiered add-ons. The only exception is a small additional fee for residents who require incontinence supplies.

The community's staff take care of daily tasks for residents, allowing them and their families to focus on connection and quality time rather than the details of day-to-day care.

Types of Care

Assisted LivingMemory Care

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Reviews

4overall · 39 ratings combined

4★ on Google (39)

Dee Latiolais

Jun 2026

via Google

I have had the opportunity to get to know the team at The Heritage of Clear Lake, and I continue to be impressed by the genuine compassion and dedication they show every day. You can tell this isn't just a job to them—they truly care about their residents and treat them like family. The community is warm, welcoming, and beautifully maintained, but what really makes it special is the people. The staff takes the time to get to know each resident, creating meaningful connections while providing excellent care. It's comforting to know there is a place where families can feel confident that their loved ones are safe, respected, and genuinely cared for. If you are looking for memory care for someone you love, I highly recommend visiting The Heritage of Clear Lake. It's a place where kindness, dignity, and compassion are evident from the moment you walk through the door.

Antwuan Elliott

Jun 2026

via Google

The Heritage of Clear Lake has been an outstanding experience to work with for my patients. The staff is compassionate, professional, and truly dedicated to providing excellent care while treating residents and their families with dignity and respect. The facility is clean, welcoming, and creates an environment where people genuinely feel cared for. A special thank you to Bailey Alvarez, who consistently goes above and beyond. Bailey’s kindness, professionalism, and attention to detail make a real difference. It’s clear that Bailey is passionate about helping others and ensuring every resident receives exceptional care. That level of commitment doesn’t go unnoticed.

M M

Jun 2026

via Google

Bailey was awesome!! We moved my grandma in a few weeks ago, and she made the process so simple. Clean facility and the best staff.

Jane Bock

Jun 2026

via Google

I was disappointed by what I perceived as unprofessional conduct and a lack of appropriate workplace boundaries. The atmosphere often felt more centered on personal attention and relationships than on providing consistent, professional service. While everyone has their own style, I believe maintaining clear professional standards is important for building trust and ensuring all customers feel respected and valued.

Neal S

Jun 2026

via Google

I have worked well with the Heritage of Clearlake especially Jennifer R and Megan. Jennifer has shown true dedication to her residents and her prospects, she is proactive and finds solutions for her residents and communuity. The team is truly appreciated.

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Frequently Asked Questions

What types of care does The Heritage of Clear Lake offer?

The Heritage of Clear Lake offers Assisted Living and Memory Care.

Where is The Heritage of Clear Lake located?

The Heritage of Clear Lake is located at 14225 Crescent Landing in Houston, Texas.

What do families say about The Heritage of Clear Lake?

Families describe The Heritage of Clear Lake as a memory care community where many reviewers praise the compassion of individual staff members, daily activities, and a clean, home-like atmosphere. However, a notable minority of reviews raise serious concerns about cleanliness, staffing turnover, and a few incidents involving inadequate medical attention, so experiences appear to vary depending on staffing and management at the time of the stay.

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