David Neese
Jun 2026
Called today. A woman answered with "Hello?" I wanted to make sure that I had dialed the right number, so I asked very politely, "Hello, who is this?" because I expected someone to answer the phone with the business name and the name of the person answering the phone. The very rude response I received was, "You called me, so who is this?" When I tried to explain that I was attempting to call a business and needed to verify who I was talking to before possibly giving personal, PHI, and HIPAA data to an unknown/unidentified party, I was hung up on. Subsequent calls also resulted in immediate hang-up without even a hello or any type of response. If you have staff that can't answer the phone properly, why would I trust you to care for my loved ones properly? If I can't even get information about your services or facility when I call because your staff decided to have an attitude, you are obviously not the place I am looking for. Also, I am not the first person to report this on Google, so apparently this is a recurring issue that the management/ownership has chosen to completely ignore or hasn't adequately taken care of the personnel issue they obviously have.
