Dave Keller
Aug 2025
My mother had a 5 month stay at the Fountains. When she initially moved in, she was the lowest level of assisted living, thus she was primarily independent and did not require much in the way of services. This period of time was very good, and we were VERY happy with the experience at the Fountains. However, after three months her health took a turn for the worse and her needed level of care went up significantly. Unfortunately, she did not receive the level of care that we were paying for. On many occasions, we found her in her apartment and her portable commode had not been emptied or cleaned, thus there was a bad odor in the apartment. When an aid did come, they would often walk out without emptying it and we would have to chase them down to get it emptied. When we complained to the office staff, we were told this would be addressed in their meetings. In many cases things did improve, but unfortunately, one of the aid's verbally reprimanded my mother for reporting this. She intimidated her to such a degree that my mom was afraid to report any other instances. When this was reported to the office staff, they again said they would talk with her. In the end, things did not improve, and we chose to remove my mother from this facility and provide care for her on our own until she passed away. The night before she moved out, the aid told my mom she was glad she was leaving and a few other nasty things. When I shared this with the office staff, they accused my mother of making up the entire incident. Needless to say, this was VERY disturbing.<br>Lastly, we had a number of billing issues while we were there. Nearly every month there would be errors in my mom's bill. Funny, all of them benefited the Fountains. This required my time to dispute the errors and in every case the charges were dropped. My advice would be to check your bill very carefully as their process is sloppy at best, and crooked at worst.<br>The Fountains is a beautiful facility and billing issues excepted, it seemed to be a great place for someone that was more independent and did not require much in the way of care. However, I would be very wary of utilizing their services for a loved one that was not independent and relied on their staff for their well-being.
