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The Estates at West End

3000 Skipwith Rd

4.5(68 ratings)· Richmond average: 4.4

Part of Sinceri Senior Living · 140 communities · 4.5★ average

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Quick Facts

Care types
Assisted living and memory care combined on-site
Reputation
4.5 out of 5 from 68 Google reviews

What Families Think

Families describe The Estates at West End as a warm, welcoming assisted living and memory care community with a friendly, attentive front-line staff. Reviewers repeatedly single out specific staff members for compassionate, patient care, and praise the activities program and dining experience. With a 4.5-star rating across 68 Google reviews, sentiment is strongly positive.

The Good

  • Staff repeatedly praised as friendly, kind, and helpful
  • Front desk creates a warm, welcoming first impression
  • Varied activities program with crafts, bingo, and movies
  • Real dining room with menu and good food choices
  • Memory care staff shown as compassionate and patient
  • Executive director actively present and engaged with residents

AI-generated from reviews and community data.

The Estates at West End is a senior living community in Richmond, Virginia offering Assisted Living and Memory Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.5 out of 5 across 68 reviews.

About The Estates at West End

The Estates at West End is an assisted living and memory care community in Richmond, Virginia. It serves residents requiring help with daily activities and those with cognitive decline, offering a residential setting with dining and activities programming.

Families consistently praise the staff's warmth and attentiveness. Front desk personnel like Jocelyn are noted for greeting visitors with genuine friendliness, and care staff, CNAs, medication techs, and caregivers, are described as willing to help with a smile. One family wrote, "The people at the front desk are amazing and always go above and beyond." In memory care, families highlight compassionate, patient care; one daughter noted her mother's caregiver "shows compassion, kindness, patience and love." The activities department is credited with offering varied programming, crafts, bingo, movies, and social time, while the dining experience includes a real dining room, menu choices, and attentive service.

Visitors report feeling welcomed and at home upon arrival, with staff members knowing residents by name. The community maintains a 4.5-star rating across 68 Google reviews, with families emphasizing approachable management and a homlike atmosphere.

Types of Care at The Estates at West End

Assisted LivingMemory Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of The Estates at West End

4.5overall · 68 ratings combined

4.5★ on Google (68)

Write a review

Rebecca Rinaldo

Jun 2026

via Google ↗

What a wonderful place! The people at the front desk are amazing and always go above and beyond for whatever you need. Super friendly staff and the management are very kind and helpful most of all approachable, knowledgeable and super helpful like the staff! The CNA’s and Med-Tech’s always willing to lend a hand and do it with a smile. Love the activities department they come up with such unique and wonderful activities as well as going above and beyond to help! Always this establishment and it’s staff are kind, courteous, helpful, knowledgeable, and make the days super happy days for the residents and their families! Thank you to all at The Estates at West End!

Debbie Elliott

Apr 2026

via Google ↗

Jocelyn is a wonderful frontline person to see first on the visits. Her smile and friendly greetings set the tone for a visit. She’s quick to address any needs with the appropriate staff personnel when needed.

Peggy Cartwright

Jan 2026

via Google ↗

My mother is in the memory care for more than 2 yrs. I've been very impressed with Lynn . She shows compassion, kindness, patience and love for others and she takes wonderful care of my mother. I love her for everything she does for my mother... she deserves a lot of praise and possibly a raise ?!? Thank you for Lynn!!!

Dana Crawford

Nov 2025

via Google ↗

When you arrive you feel like at home witha warm welcome and nice conversation. Moving to your apartment you are always greeted by sfaff that knows your name. During the day activities are always going with lots of crafts, bingo great movies and just plain shating with your fellow residents. When meal time comes you have services like real dining room real menu and great choses plus services is the tops. Everyone makes you fell like you are a part of the estate and home yo stay.

Jessica H

Aug 2025

via Google ↗

The best assisted living community I’ve ever visited. I work in hospice and have been in my fair share of facilities and this by far is the best. Staff is amazing, friendly and extremely helpful. Jocelyn at the front desk always greets me with a smile and a light when I arrive. Anne, Annabel and Tiffany are just hands down the best in the building. The executive director Stephanie has been the absolute best administrator I’ve ever met. She is not one to just sit in her office and close the door. Shes out in the community making sure everything runs smoothly. They are family to me and I’m so thankful to be able to spend most of my day there! Love you favorite hospice nurse 🫶🏼

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Frequently Asked Questions

What types of care does The Estates at West End offer?

The Estates at West End offers Assisted Living and Memory Care.

Where is The Estates at West End located?

The Estates at West End is located at 3000 Skipwith Rd in Richmond, Virginia.

What do families say about The Estates at West End?

Families describe The Estates at West End as a warm, welcoming assisted living and memory care community with a friendly, attentive front-line staff. Reviewers repeatedly single out specific staff members for compassionate, patient care, and praise the activities program and dining experience. With a 4.5-star rating across 68 Google reviews, sentiment is strongly positive.

How can families visit The Estates at West End?

Submit the Request Information form on this page to connect with The Estates at West End and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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