MyLivingChoice

The Elms Center

71 Elm Street

4.4(39 ratings)· Milford average: 4.4

The Elms Center, photo 11 / 5

Quick Facts

Total units
52
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
52
Veteran Program
We Honor Veterans community partner
Memory Care Setup
No secured unit; staff trained for dementia care
Payment Options
Accepts Medicare, Medicaid, and private insurance

What Families Think

The Elms Center holds a strong average Google rating of 4.4 from 39 reviewers, though no individual review comments were provided for this profile. Overall sentiment appears positive, reflecting satisfaction with the facility's rehabilitation and skilled nursing services.

The Good

  • 24-hour skilled nursing care
  • Physical, occupational, and speech therapy offered
  • Respite care available for short stays
  • AHCA Bronze Quality Award recognition
  • Designated We Honor Veterans partner

The Bad

  • No published pricing information available
  • No secured memory care unit for dementia residents

AI-generated from reviews and community data.

The Elms Center is a senior living community in Milford, New Hampshire offering Memory Care and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.4 out of 5 across 39 reviews.

About The Elms Center

The Elms Center is a skilled nursing facility in Milford, New Hampshire, offering short-term rehabilitation, long-term care, and respite care. The community provides 24-hour skilled nursing services focused on personalized recovery and quality of life for residents.

The center's rehabilitation program includes physical, occupational, and speech therapy designed to help individuals regain strength, mobility, and independence after illness, injury, surgery, or hospitalization. The team works closely with skilled nursing staff to create individualized care plans aimed at helping residents return home safely.

The Elms Center also provides memory support for residents living with Alzheimer's disease and other forms of dementia. While the community does not have a secured memory care unit, staff are specially trained to support individuals with cognitive challenges, promoting comfort, dignity, and meaningful engagement through a familiar daily routine in a safe environment.

The facility accepts Medicare, Medicaid, and most private insurance. The Elms Center is an AHCA Bronze Quality Award Winner and a We Honor Veterans community partner.

Types of Care at The Elms Center

Memory CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of The Elms Center

4.4overall · 39 ratings combined

4.4★ on Google (39)

Erin Tarmey

Jan 2026

via Google

If I could leave a -0 review I would. My mother is there and the care is so terrible and unprofessional. I've never experienced anything like this. My mom voiced a few concerns to me over a 2 wk period. The last one was about a nurse named Jamie,she was very unprofessional,dressed in street clothes. My mom voiced her concerns and was told "We've received MULTIPLE complaints about her but we're short staffed" HA! My mom has MS and broke her leg. JAMIE left my mother on the toilet for an hr while my mother heard her talking to her friends about club plans for the weekend. I called and asked to speak to someone in charge, a receptionist told me she was in charge. When I said I wanted to voice a concern she asked "well...WHO IS UR MOTHER" RUDE AND LOUD. I told her to which she responded "she's not on this floor" when I asked to be switched to my mother's floor she said "the nurse is on break. And idk when she'll even be back" and was so incredibly rude. I wouldn't recommend this place for my dead hamster. You guys should be ashamed.

Peggy Green

Jan 2026

via Google

If I could leave zero stars I would! Dirty facility. Staff are unprofessional and don’t care about the residents. Administration and owners only care about money and don’t care about residents needing supplies. Don’t put your loved on in any 603 locations

Katelin Dodge

Jun 2025

via Google

The tour of The Elms in Milford was a very positive experience. The environment was warm and welcoming from the start. The staff was incredibly kind, attentive, and knowledgeable. All questions were answered patiently, and the staff made everyone feel at ease. The interactions between staff and residents were positive and heartwarming. The facility was clean, well-maintained, and comfortable. The attention to detail and commitment to a home-like environment were appreciated. Overall, the tour of The Elms exceeded expectations. The facility provides exceptional care and a supportive environment for its residents. The Elms is highly recommended for anyone seeking a high-quality nursing home.

Thomas

Apr 2025

via Google

I am a current resident and I think the nurses are very nice and helpful except for that my roommate has a habit of turning his TV on very loud and I complained to the social worker and she said she would let the unit manager know to take care of that well nothing seems to have been done and I’m kind of upset that I’m paying for this. My brother and his wife came to visit and we could barely hear each other. Other than that it’s ok. - and this is an update I texted the number you see below in the reply and there was no response as I expected.

Kerry Weaver

Mar 2024

via Google

My mother in law was at the elms.it was her 3rd facility that she was in. By far the best. The staff and atmosphere is so welcoming. Mckenzie and all the folks communicate so well and they treat your family member like they are their own. My mother in law loved being there. Would recommend them highly.

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Government Inspection History

4 inspection visits in the last three years, 28 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 27, 2026Health Complaint1 citation
  • Provide doctor's orders for the resident's immediate care at the time the resident was admitted.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionPast Non-Compliance

Feb 24, 2026Fire Safety StandardHealth Standard4 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2026

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2026

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 19, 2026

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity B of L: potential for minimal harm, patternCorrected Mar 23, 2026

Jan 10, 2025Fire Safety StandardHealth Standard13 citations
  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 7, 2025

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 7, 2025

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 7, 2025

  • Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 6, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 25, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 27, 2025

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 7, 2025

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 7, 2025

  • Post nurse staffing information every day.

    Severity C of L: potential for minimal harm, widespreadCorrected Feb 7, 2025

  • Provide properly protected cooking facilities.

    Severity C of L: potential for minimal harm, widespreadCorrected Mar 7, 2025

  • Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

    Severity C of L: potential for minimal harm, widespreadCorrected Jan 30, 2025

  • Assess the resident when there is a significant change in condition

    Severity B of L: potential for minimal harm, patternCorrected Feb 2, 2025

Jan 25, 2024Fire Safety StandardHealth ComplaintHealth Standard10 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 22, 2024

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 1, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 16, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 26, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2024

  • Ensure that residents are assessed for appropriateness for a feeding assistant program, receive services as per their plan of care, and feeding assistants are trained and supervised.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 22, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2024

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity C of L: potential for minimal harm, widespreadCorrected Feb 16, 2024

  • Allow resident to participate in the development and implementation of his or her person-centered plan of care.

    Severity C of L: potential for minimal harm, widespreadCorrected Mar 1, 2024

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does The Elms Center offer?

The Elms Center offers Memory Care and Skilled Nursing / Long Term Care.

Where is The Elms Center located?

The Elms Center is located at 71 Elm Street in Milford, New Hampshire.

What do families say about The Elms Center?

The Elms Center holds a strong average Google rating of 4.4 from 39 reviewers, though no individual review comments were provided for this profile. Overall sentiment appears positive, reflecting satisfaction with the facility's rehabilitation and skilled nursing services.

How did The Elms Center do on recent health and safety inspections?

The Elms Center had 4 government inspection visits in the last three years, with 28 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit The Elms Center?

Submit the Request Information form on this page to connect with The Elms Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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