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Terrabella Lake Norman

140 Carriage Club Dr

4.1(87 ratings)· Mooresville average: 4.3

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Quick Facts

Medicare quality
3.5 of 5 stars

Home Health Compare

Medicare certified
Since 1996
Licensed capacity
120 residents

California CDSS

Care continuum
Independent living, assisted living, and memory care on-site
Transportation
Complimentary rides to appointments, shopping, and downtown

What Families Think

Most reviewers describe TerraBella Lake Norman as a clean, well-maintained community with warm, attentive staff who build real relationships with residents and families, plus a full activities calendar and support for independent living, assisted living, and memory care under one roof. A notable minority of reviews raise serious concerns about food quality, staffing shortages, and inconsistent care follow-through, along with at least one account of sudden billing increases.

The Good

  • Staff frequently described as caring and attentive
  • Facility consistently called clean and well-kept
  • Active social calendar: bingo, cornhole, bocce, outings
  • Praised medication management support for residents
  • Independent living, assisted living, and memory care on one campus
  • Complimentary transportation to appointments and shopping

The Bad

  • Several reviewers report inconsistent, low-quality, or short-supplied food
  • Multiple reports of understaffing and slow call-response times
  • One detailed report of missed care routines and hygiene lapses
  • One report of a large, unexplained care-level billing increase

AI-generated from reviews and community data.

Terrabella Lake Norman is a senior living community in Mooresville, North Carolina offering Assisted Living, Memory Care and Independent Living. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 87 reviews.

About Terrabella Lake Norman

TerraBella Lake Norman is an assisted living and memory care community in Mooresville, North Carolina, offering independent senior living, senior assisted living, and a specialized SHINE® Memory Care program for residents seeking to age in place.

The community features chef-prepared dining in its Sensations dining room, with varied menus tailored to residents' dietary needs. A full calendar of activities and social programs called Celebrations includes scheduled outings, games like bridge, cornhole, and bocce ball, and trips into town. The community emphasizes a holistic wellness approach focusing on emotional, social, spiritual, physical, and medical wellbeing.

Amenities and services include housekeeping and laundry care, concierge services for move-in assistance and package handling, and complimentary transportation to medical appointments, shopping, and downtown Mooresville. Beautiful patios, courtyards, and living spaces throughout the community are designed for resident gatherings and activities.

Mooresville, known as Race City USA for its role in the NASCAR industry, offers seniors convenient access to historic structures, modern restaurants, and the Lake Norman lake district. The area features boating and fishing opportunities, farmer's markets in spring and summer, and the annual NASCAR Race City Festival, combining a suburban Charlotte landscape with a small-town atmosphere.

Types of Care at Terrabella Lake Norman

Assisted LivingHome HealthIndependent LivingMemory Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • Transportation Services

Activities

  • Birthday / Holiday Parties
  • Day Trips and Outings
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Terrabella Lake Norman

4.1overall · 87 ratings combined

4.1★ on Google (87)

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Mister Softee

Jul 2026

via Google ↗

We had the pleasure of visiting Terra Bella to serve the wonderful residents some Mister Softee ice cream, and what an unforgettable day it was!<br><br>From the moment we arrived, the staff welcomed us with such kindness and generosity. The residents were the sweetest customers, and watching them light up with excitement warmed our hearts. Everyone became a kid again that afternoon.<br><br>There was something so special about seeing everyone gathered together, sharing smiles, laughter, and ice cream. Moments like these remind us that joy has no age limit.<br><br>We hope we brightened their day as much as they brightened ours. Thank you, Terra Bella, for having us—we can’t wait to come back and create more sweet memories with your amazing residents at your beautiful facility.

Dennis Cowardin

Jun 2026

via Google ↗

Terra Bella Lake Norman, NC is a blessing to our family. Mom is well-loved, and always looked after. She enjoys helping with the outdoor gardening and landscaping around the premises, and Nicole Caruso has been great to support her by providing her gloves and tools. The TB Team offers the best care in our area, and for this we are grateful. We would recommend Terra Bella to any family seeking the very best accommodations in the Lake Norman region.

Russell Shelton

Jun 2026

via Google ↗

Most of the staff are salesman or woman that draw you in with a focus on your primary needs and then skip what is needed in return, not informative they do not tell you everything that you should have or necessary steps regardless of qualifications and income. They will leave you on the sidelines if you do not complete things in their time frame but they notice you within 10 to 15 days of move in on the things that you need. If you voice your concern or opinion you will not hear from them ever again. That's the tip of the iceberg.

Dave Fuka

May 2026

via Google ↗

I recently transitioned my mother from SC to the Lake Norman facility and I wish I could give 10 instead of 5 stars for all the support and attention to detail TerraBella has provided these last few months. I have been in contact with Nicole Caruso over the past year. She always kept me up to date on site amenities and availability and never made it feel like anything other than getting help & support from a family member. Upon my mom's arrival she was welcomed by the staff and care attendants and introduced to more "friends" that have purposefully & intentionally helped her feel "at home". The professionalism of all the staff, the cleanliness and attention to detail by the maintenance team, and the overall supervision & management of the facility are noteworthy. My wife and I feel truly blessed that we have TerraBella to help us during this time with mom.

Nicole Brown

Feb 2026

via Google ↗

I recently toured this facility and I am very pleased with the cleanliness and friendly staff. Everyone I encountered was polite with an upbeat mood which was a breath of fresh air. The facility is well maintained, and has a very “home like” feel. After touring many assisted living centers, we will be calling Terra Bella home! 🩷

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Medicare Quality of Care

Terrabella Lake Norman is a Medicare-certified home health agency (certified since 1996). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

3.5 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services
  • Home health aide

What patients say

4.0 / 5 patient survey rating

  • Would definitely recommend the agency80%US 79%
  • Rated their overall care 9 or 10 out of 1087%US 85%
  • Care was given in a professional way91%US 89%
  • The team communicated well90%US 86%
  • The team discussed medicines, pain and home safety85%US 82%

138 completed patient surveys, 29% response rate.

Hospital outcomes

  • Discharged to the community90%US 80%Better than
  • Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
  • Preventable hospital visits during care (lower is better)16%US 11%Worse than

How patients did

  • Care started within 2 days of referral98%US 94%
  • Patients got better at walking or moving around91%US 83%
  • Patients got better at getting in and out of bed88%US 83%
  • Patients got better at bathing92%US 86%
  • Patients' breathing improved96%US 85%
  • Patients got better at taking medications correctly87%US 81%
  • Patients who had a fall with major injury (lower is better)3%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations75%US 61%

Service area

Terrabella Lake Norman reports serving 30 ZIP codes, including Kannapolis, Salisbury, Concord, Mooresville, Statesville, Catawba, Charlotte, China Grove, Cleveland, Cornelius and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 347215. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Terrabella Lake Norman offer?

Terrabella Lake Norman offers Assisted Living, Home Health, Independent Living and Memory Care.

Where is Terrabella Lake Norman located?

Terrabella Lake Norman is located at 140 Carriage Club Dr in Mooresville, North Carolina.

What do families say about Terrabella Lake Norman?

Most reviewers describe TerraBella Lake Norman as a clean, well-maintained community with warm, attentive staff who build real relationships with residents and families, plus a full activities calendar and support for independent living, assisted living, and memory care under one roof. A notable minority of reviews raise serious concerns about food quality, staffing shortages, and inconsistent care follow-through, along with at least one account of sudden billing increases.

Does Medicare cover care from Terrabella Lake Norman?

Yes. Terrabella Lake Norman is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.5 out of 5 stars.

Do I need a referral to use Terrabella Lake Norman?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Terrabella Lake Norman?

Submit the Request Information form on this page to connect with Terrabella Lake Norman and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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