Kathi Patterson
Jun 2025
I Love my new home! And all the Aids and Nurses 🥰

Families of residents at TenderNest describe a warm, home-like atmosphere where caregivers are attentive and compassionate, especially during end-of-life care. However, several reviewers raise serious concerns about management's handling of complaints, including a medication error and an abrupt eviction after a family member questioned care practices.
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TenderNest Assisted Living is a senior living community in Billings, Montana offering Assisted Living and Skilled Nursing / Long Term Care. Families rate it 4.0 out of 5 across 13 reviews.
TenderNest Assisted Living is a assisted living and skilled nursing / long term care community in Billings, Montana.
Families rate TenderNest Assisted Living 4 out of 5 based on 13 Google reviews.
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Help Me Choose4overall · 13 ratings combined
4★ on Google (13)
Kathi Patterson
Jun 2025
I Love my new home! And all the Aids and Nurses 🥰
Gail DiNicolantonio
Aug 2022
The caregivers have been wonderful but management is terrible! Pray there are no issues to be addressed because management provides NO feedback on resolution of problems
Karen Zup
Jul 2022
My mother was a resident at Tender Nest for almost a year. With only a few exceptions, I had no problems with the caregivers. Most were caring and compassionate with the residents. Unfortunately for both the caregivers and residents, there appeared to be a lack in training in essential areas. In addition, it appeared to me that the caregivers had so many additional responsibilities placed on them that the most important duty of caring for the residents became second to their other chores. At one point, my mother received another resident’s medication in error. I requested a meeting with management to discuss what happened and how it could be prevented going forward. Management minimized the severity of a medication error and the ramification of this type of incident. They never offered an explanation nor expressed a concern about the incident. As a result, I found that I became much more attentive to the process of medication distribution and if I saw things that concerned me, I brought it to the attention of management. On more than one occasion, these concerns were also minimized or blamed on another party. The last incident involved bubble wrapped pills that were compromised. Two days after addressing this issue with management, my mother was given a 30-day eviction notice, which I understand is unheard of in the industry, and we were forced to move to another facility which has resulted in a deterioration of Mom’s dementia. The reason given for the eviction was that my mother required 1 on 1 care; however, I personally think that management didn’t want me to scrutinize or question any of their operations. It is truly unfortunate that a family member cannot be an advocate for their loved ones without facing these types of consequences.
Jeanne Alexander
Jul 2019
Our mother is a resident of this home. She is treated with such dignity and kindness. She loves her caretakers. She likes the food the family atmosphere. She has needed medical care and they were right on top of it. The owners and management team are so professional but with a heart. We feel so blessed to have found our mom a home away from her home that she can be safe and loved. Thank you all.
Karla Aus
Aug 2016
Tendernest provided an amazing experience for our cousin who had a terminal illness. The non-institutional décor is so comforting for residents and family. The nurses, support staff, housekeepers, cook and maintenance people were helpful, professional and friendly. It was cheaper than the Nursing Home and much more like home. Thank you.
TenderNest Assisted Living offers Assisted Living and Skilled Nursing / Long Term Care.
TenderNest Assisted Living is located at 4040 Parkhill Dr in Billings, Montana.
Families of residents at TenderNest describe a warm, home-like atmosphere where caregivers are attentive and compassionate, especially during end-of-life care. However, several reviewers raise serious concerns about management's handling of complaints, including a medication error and an abrupt eviction after a family member questioned care practices.
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