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TenderNest Assisted Living

4040 Parkhill Dr

4(13 ratings)· Billings average: 4

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TenderNest Assisted Living, photo 1

Quick Facts

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Families of residents at TenderNest describe a warm, home-like atmosphere where caregivers are attentive and compassionate, especially during end-of-life care. However, several reviewers raise serious concerns about management's handling of complaints, including a medication error and an abrupt eviction after a family member questioned care practices.

What reviewers praise

  • Caregivers described as caring and compassionate
  • Home-like, non-institutional atmosphere
  • Quick response to residents' medical needs
  • Reasonably priced compared to nursing homes

What reviewers flag

  • Multiple reports of management failing to address concerns
  • One report of a medication error affecting a resident
  • One account of eviction after family raised care concerns
  • Possible gaps in caregiver training per one detailed review

AI-generated from reviews and community data.

TenderNest Assisted Living is a senior living community in Billings, Montana offering Assisted Living and Skilled Nursing / Long Term Care. Families rate it 4.0 out of 5 across 13 reviews.

About TenderNest Assisted Living

TenderNest Assisted Living in Billings, Montana provides assisted living and skilled nursing/long-term care. The community is described by reviewers as having a home-like atmosphere with non-institutional décor that distinguishes it from typical nursing facilities.

Reviewers consistently praised the caregiving staff, with families noting that residents are treated with dignity and kindness. One reviewer wrote, "She is treated with such dignity and kindness." Families also highlighted attentiveness to medical needs and the professionalism of the care team. However, reviews were mixed regarding management and operational communication, with one family reporting concerns about lack of feedback on problem resolution and another noting apparent gaps in staff training and capacity.

The community served residents with varying needs, including those receiving hospice-level care. Families found the environment welcoming and the overall approach to care, including meals and family atmosphere, to be meaningful aspects of their experience.

Types of Care at TenderNest Assisted Living

Assisted LivingSkilled Nursing / Long Term Care

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Reviews of TenderNest Assisted Living

4overall · 13 ratings combined

4★ on Google (13)

Kathi Patterson

Jun 2025

via Google ↗

I Love my new home! And all the Aids and Nurses 🥰

Gail DiNicolantonio

Aug 2022

via Google ↗

The caregivers have been wonderful but management is terrible! Pray there are no issues to be addressed because management provides NO feedback on resolution of problems

Karen Zup

Jul 2022

via Google ↗

My mother was a resident at Tender Nest for almost a year. With only a few exceptions, I had no problems with the caregivers. Most were caring and compassionate with the residents. Unfortunately for both the caregivers and residents, there appeared to be a lack in training in essential areas. In addition, it appeared to me that the caregivers had so many additional responsibilities placed on them that the most important duty of caring for the residents became second to their other chores. At one point, my mother received another resident’s medication in error. I requested a meeting with management to discuss what happened and how it could be prevented going forward. Management minimized the severity of a medication error and the ramification of this type of incident. They never offered an explanation nor expressed a concern about the incident. As a result, I found that I became much more attentive to the process of medication distribution and if I saw things that concerned me, I brought it to the attention of management. On more than one occasion, these concerns were also minimized or blamed on another party. The last incident involved bubble wrapped pills that were compromised. Two days after addressing this issue with management, my mother was given a 30-day eviction notice, which I understand is unheard of in the industry, and we were forced to move to another facility which has resulted in a deterioration of Mom’s dementia. The reason given for the eviction was that my mother required 1 on 1 care; however, I personally think that management didn’t want me to scrutinize or question any of their operations. It is truly unfortunate that a family member cannot be an advocate for their loved ones without facing these types of consequences.

Jeanne Alexander

Jul 2019

via Google ↗

Our mother is a resident of this home. She is treated with such dignity and kindness. She loves her caretakers. She likes the food the family atmosphere. She has needed medical care and they were right on top of it. The owners and management team are so professional but with a heart. We feel so blessed to have found our mom a home away from her home that she can be safe and loved. Thank you all.

Karla Aus

Aug 2016

via Google ↗

Tendernest provided an amazing experience for our cousin who had a terminal illness. The non-institutional décor is so comforting for residents and family. The nurses, support staff, housekeepers, cook and maintenance people were helpful, professional and friendly. It was cheaper than the Nursing Home and much more like home. Thank you.

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Frequently Asked Questions

What types of care does TenderNest Assisted Living offer?

TenderNest Assisted Living offers Assisted Living and Skilled Nursing / Long Term Care.

Where is TenderNest Assisted Living located?

TenderNest Assisted Living is located at 4040 Parkhill Dr in Billings, Montana.

What do families say about TenderNest Assisted Living?

Families of residents at TenderNest describe a warm, home-like atmosphere where caregivers are attentive and compassionate, especially during end-of-life care. However, several reviewers raise serious concerns about management's handling of complaints, including a medication error and an abrupt eviction after a family member questioned care practices.

How can families visit TenderNest Assisted Living?

Submit the Request Information form on this page, or contact TenderNest Assisted Living directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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