William
Jan 2026
First off, be aware that many of the 5-star reviews appear to be fake. You’ll notice that a lot of them don’t refer to any particular family member and instead use generic marketing language. In fact, one of the reviews is literally from the executive director. She’s not even trying to hide it. Our actual experience with Sunrise of Haverford went very poorly. At first, they were great at saying the right things and telling us what we wanted to hear to get our business. But, as you might expect, their true colors showed very quickly. Once the money started flowing their way, they became complacent and lazy. Communication was poor. Our family member was in the Reminiscence (memory care) unit. Sunrise seems to want their memory care residents to be like zombies who can be plopped in front of a TV all day. The “activities” for this unit are essentially non-existent. Don’t be fooled by the calendar of events. I won’t go into the specifics of our case out of respect for my family member, but I want people considering this Sunrise to know that they may not be getting what’s advertised. To be fair, there are some staff members who are very friendly and kind. But in my opinion, Sunrise is a large corporation that cares more about selling and profits than about providing good care for a fair price.
