Kristen Ross
Jun 2026
I am actually annoyed with myself for leaving my dad here as long as I did. I will say that many of the staff members were wonderful and caring. However, our experience with the actual care was very disappointing. There were multiple occasions when my father would press his call button because he needed to use the bathroom, and an aide would tell him to simply go in his pants and they would clean him up afterward. No adult should be treated that way if they are capable of using the bathroom. Whenever I visited, he often smelled of urine, and I assumed that was just part of assisted living because I had no other experience to compare it to. Looking back, I realize it was not normal. The cost also became completely unreasonable. By the time we moved him, the monthly cost had risen to nearly $12,000. We sacrificed a tremendous amount financially to keep him there. Two years ago, when costs increased, my only affordable option was to move him into a shared room. Although the other side of the room was unused, his portion was extremely small. Once his dresser, television, and recliner were in place, there was barely any room left. He preferred having his recliner, so that became the priority. Eventually, I moved him to Tappan Zee Manor. While the food may not be quite as good, the quality of care is night and day. The cost is less than half of what we were paying, he has a large private room, and he never smells or appears unkempt. When he presses his call button because he needs the bathroom, staff respond promptly and assist him with dignity. They also provide entertainment and activities similar to what Sunrise offers. The facility may not look as fancy, but for the difference in cost and the improvement in care, there is simply no comparison. Based on my personal experience, I would not recommend this facility unless you have substantial financial resources and require very little assistance. The value for the cost was simply not there for my father.
