4.4(51 ratings)
Part of Sunrise Senior Living · 220 communities · 4.5★ average
1 / 6California CDSS
Families of residents at Sunrise of Franklin Lakes generally describe a warm, attentive, and well-maintained community, with many singling out specific staff members and leadership for going above and beyond, especially during hospice or end-of-life care. However, a cluster of serious complaints about neglect and understaffing in the memory care unit, along with reports of high staff turnover, stand out as recurring concerns worth investigating closely before move-in.
AI-generated from reviews and community data.
Sunrise of Franklin Lakes is a senior living community in Franklin Lakes, New Jersey offering Assisted Living and Memory Care. Amenities include Guest Meals, Restaurant style Dining Room and Outdoor Patio. Families rate it 4.4 out of 5 across 51 reviews.
Sunrise of Franklin Lakes is an assisted living and memory care community located in Franklin Lakes, New Jersey. The community provides personalized assisted living services including support with dressing, bathing, and medication management, as well as specialized memory care for residents living with Alzheimer's, dementia, or other forms of memory loss.
The community spans 4.7 acres with beautiful wooded surroundings and features American Colonial style architecture. Residents enjoy large windows that welcome natural light, outdoor spaces for spending time with friends and family, and thoughtfully designed senior apartments with flexible floor plans. The community has earned the WELL Equity Rating and WELL Health-Safety Rating, reflecting its dedication to creating inclusive and safe environments.
Sunrise of Franklin Lakes offers a diverse calendar of activities including fitness classes, art and music programs, book and walking clubs, movie and game nights, social hours, and live entertainment. A talented culinary team prepares fresh cuisine with signature favorites and seasonal specials, accommodating special dietary needs such as diabetic diet plans, pureed foods, fortified diets, and low-sodium diets. Residents can dine in the community dining room, enjoy meals in their suite, or visit the bistro for snacks and socializing.
Located in Bergen County near the intersection of Route 208 and I-287, the community is positioned 30 minutes from New York City and close to cultural attractions in Jersey City, Manhattan, and the Hudson Valley. Franklin Lakes offers nearby boutique shops, restaurants, and peaceful parks within easy reach of the community.
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Help Me Choose4.4overall · 51 ratings combined
4.4★ on Google (51)
Teresita Meadows
Apr 2026
Beautiful facility with an equally wonderful team. Olivia welcomed me upon arrival and was a pleasure to work with. She provided a comprehensive tour, and I was truly impressed by the level of care and how well-maintained both the common areas and guest rooms are. We are still working through the details, but we hope this location will be a good fit for my mother-in-law. Thank you.
Catherine Cronin
Feb 2026
My aunt has lived at Sunrise of Franklin Lakes for a year and a half. In that time the AL director has been nothing but professional and wonderful to communicate with Sue is always returning our calls without hesitation - even being a niece. Turnover happens in all industries (mine is no exception) but Sue is top notch.
Doreen Williams
Feb 2026
I’ve recently noticed a significant decrease in staff, and it’s honestly been disappointing. Seeing so many good employees leave in such a short period of time raises concerns about what’s happening behind closed doors.<br><br>Management should take a closer look at SUYEN FENTY of the assisted living department to see why so many strong employees are leaving and focus on retaining the hardworking staff who truly make a difference. Good workers are the backbone of any successful organization, and keeping them should be a priority. Patients notice these changes, and maintaining a consistent, dedicated team would greatly improve my satisfaction.<br><br>Having the same reliable staff members matters, especially in a setting where patients value comfort and familiarity.
Jamie
Nov 2025
I have an older cousin living at the sunrise of Franklin lakes. The staff is so attentive and caring, always smiling and happy. Very pleasant atmosphere and welcoming. Lots of activities to participate in and great selection of menu items. Kevin, the executive director has been nothing but wonderful to my family. Answers every question, is so patient, kind and understanding. He is one of a kind and I owe my experience to him! He runs a great team. I look forward to going and visiting my cousin as often as I can because I think I want to move in there one day myself! Thanks for everything!
Kevin Fiori
Oct 2025
My mom ended up in hospice care the last 3 months of her life at Sunrise. She was treated with respect and love in her final days and it will always be appreciated.
Sunrise of Franklin Lakes offers Assisted Living and Memory Care.
Sunrise of Franklin Lakes is located at 728 Franklin Avenue Franklin Lakes, Nj 07417 in Franklin Lakes, New Jersey.
Families of residents at Sunrise of Franklin Lakes generally describe a warm, attentive, and well-maintained community, with many singling out specific staff members and leadership for going above and beyond, especially during hospice or end-of-life care. However, a cluster of serious complaints about neglect and understaffing in the memory care unit, along with reports of high staff turnover, stand out as recurring concerns worth investigating closely before move-in.
Submit the Request Information form on this page to connect with Sunrise of Franklin Lakes and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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Home care agencies serving Franklin Lakes bring help to the house: daily living, companionship, and respite for family caregivers.
