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Sunnyside Care Center

7000 Collamer Rd

2.9(27 ratings)

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Sunnyside Care Center, photo 1

Quick Facts

Total units
80
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
80
Weekend staffing
Sometimes only one aide or nurse on-site
Rehab services
On-site physical and occupational therapy for short-term stays
Pricing transparency
No published pricing information available

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Most reviewers describe Sunnyside Care Center as an outdated, understaffed facility with cleanliness problems and inconsistent attention to residents, though one reviewer receiving short-term rehab praised the physical and occupational therapists. Concerns about staff turnover, night/weekend coverage, and a report of a resident found in an unsafe position appear across multiple reviews.

What reviewers praise

  • Physical and occupational therapists praised for rehab care
  • Small facility size noted by a reviewer
  • Some staff described as caring and pleasant

What reviewers flag

  • Multiple reports of a dirty, outdated, poorly maintained building
  • Several reviewers cite understaffing and high staff turnover
  • One report of an aide or nurse covering all 80 residents on weekends
  • One report of a resident found neglected and unattended in his room

AI-generated from reviews and community data.

Sunnyside Care Center is a senior living community in East Syracuse, New York offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Laundry Service and Emergency Call System. Families rate it 2.9 out of 5 across 27 reviews.

About Sunnyside Care Center

Sunnyside Care Center is a skilled nursing and long-term care community in East Syracuse, licensed for up to 80 residents. All licensed beds are certified for Medicare and Medicaid. The community offers 24-hour staffing, on-site nursing, medication management, wheelchair accessibility, housekeeping, laundry service, dietary accommodations, and an emergency call system.

The community holds a 2 out of 5 star rating from the Centers for Medicare and Medicaid Services. Reviews are mixed, with one reviewer describing exceptionally positive care received during a rehabilitation stay. However, most reviewers report consistent concerns about staffing levels, facility maintenance, and resident attention. Several families noted the building is outdated and in need of updating, and one reviewer wrote, "there may be only an aide or one nurse on for 80 residents" on weekend evenings.

Types of Care at Sunnyside Care Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Sunnyside Care Center

2.9overall · 27 ratings combined

2.9★ on Google (27)

Robert Ure

Nov 2024

via Google ↗

I have MS and I had to go to the hospital because I had a UTI that did not help my symptoms with MS . I was in the hospital for about 4 or 5 days because it really took a lot out of me as far as my Mobility goes . from the hospital I was sent to Sunnyside nursing home for Rehab . the place is older and it does need updating but the people there were phenomenal to me and I can't say enough about them . if I had to I would go there again because the physical therapist and occupational therapist helped me out tremendously .

kathy brewer

Jan 2023

via Google ↗

I didn't want to give this awful, very dirty place a star but it wouldn't let me post without one. I wouldn't put a dog in this place. I'm so glad my father is out of here and went to a wonderful assisted living. The staff here is uncaring, the food, what food he got is not fit for a dog. The entire place needs to be cleaned, painted and upgraded. Not a nice place for anyone.

Sarah Pralle

Jan 2023

via Google ↗

Avoid this facility if possible. My mother was at Sunnyside for three weeks, and we were not happy with the quality of the facility nor her care. They are understaffed and it was hard to find the right person to talk to about my Mom's needs. Staff turnover seemed high - we met several people who were on their way out the door or had just started working there. More than once, the aids charged with caring for the residents were sitting around looking at their phones (w/ ear buds in!) rather than attending to the residents. The building is outdated and dirty. The steel doors in the rooms are more appropriate for a jail than a care facility. Clearly, the owners are not investing in the building, the staff, or the food. And as a final insult, they lost my Mom's clothing.

Karen Schroeder

Oct 2022

via Google ↗

Don't do it! There is a handful of staff that is caring, but the place is not clean, is wholly outdated, bad food, never enough staff, small rooms, etc. Your loved one will not get enough attention or care at this facility. Managing doctor is a joke. Some weekend evenings there may be only an aide or one nurse on for 80 residents.the only good thing about this facility is that it is small.

Robin Maloney

Apr 2022

via Google ↗

It's very old, worn out, sad. One wing of the building seens to be more cared for by staff. It was decorated for a holiday, staff had a pleasant attitude the nurses station. The disturbing thing was when I entered my relatives room, we found him slumped down to the end of the bed, his body half off the bed. It was apparent that he had been in that position for awhile. We ended up having to adjust him ourselves as after 15 minutes, no one responded to our call for help ,fortunately I had experience enough to know how to adjust him with the sheets. I made sure we letcthe staff know of our disappointment

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Government Inspection History

5 inspection visits in the last three years, 44 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Sep 12, 2025Fire Safety StandardHealth ComplaintHealth Standard14 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 22, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 10, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 22, 2025

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 22, 2025

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 10, 2025

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Nov 10, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 10, 2025

  • Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 22, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2025

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 22, 2025

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 22, 2025

Feb 16, 2024Fire Safety StandardHealth ComplaintHealth Standard24 citations
  • Have a battery powered remote alarm panel in a location accessible by operating personnel.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 16, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 16, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 16, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 8, 2024

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 8, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 16, 2024

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 16, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 8, 2024

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 8, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 8, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 8, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 8, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 8, 2024

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 8, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 8, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 8, 2024

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 16, 2024

  • Have exits that are accessible at all times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 16, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 17, 2024

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 16, 2024

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 16, 2024

  • Post nurse staffing information every day.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 8, 2024

  • Provide family notifications of emergency plan.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 16, 2024

  • Address subsistence needs for staff and patients.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 16, 2024

Oct 23, 2023Health Complaint3 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 4, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 4, 2023

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 4, 2023

Sep 8, 2023Health Complaint1 citation
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Nov 3, 2023

Sep 30, 2021Fire Safety StandardHealth Standard2 citations
  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 10, 2021

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 10, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Sunnyside Care Center offer?

Sunnyside Care Center offers Skilled Nursing / Long Term Care.

Where is Sunnyside Care Center located?

Sunnyside Care Center is located at 7000 Collamer Rd in East Syracuse, New York.

What do families say about Sunnyside Care Center?

Sunnyside Care Center carries a 2.9 out of 5 rating from 27 Google reviews. Most reviewers describe Sunnyside Care Center as an outdated, understaffed facility with cleanliness problems and inconsistent attention to residents, though one reviewer receiving short-term rehab praised the physical and occupational therapists. Concerns about staff turnover, night/weekend coverage, and a report of a resident found in an unsafe position appear across multiple reviews. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did Sunnyside Care Center do on recent health and safety inspections?

Sunnyside Care Center had 5 government inspection visits in the last three years, with 44 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Sunnyside Care Center?

Submit the Request Information form on this page, or contact Sunnyside Care Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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