4.5(27 ratings)· Fayetteville average: 4.6
Part of Brookdale Senior Living · all operators · 476 communities · 4.3★ average
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Most families describe Brookdale East Side as a warm, family-like community with attentive staff, good food, and an active social calendar. A smaller number of reviewers reported service lapses like delayed showers or laundry, staffing/pay concerns, and leadership turnover, some of which required persistent follow-up to resolve.
AI-generated from reviews and community data.
Brookdale East Side is a senior living community in Fayetteville, New York offering Assisted Living. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.5 out of 5 across 27 reviews.
Brookdale East Side is an assisted living community in Fayetteville, New York, with a licensed capacity of 88 residents. The facility provides care and support for older adults seeking independent living with on-site assistance.
Families consistently praise the staff's warmth and responsiveness across reviews. Many highlight caring nurses and aides who go beyond standard duties, particularly during holidays and special events. Daily programming, especially social events like Happy Hour, features prominently in what residents enjoy; one family noted their mother calls the facility her "hotel" because of how comfortable she feels. The community is described as clean and well-maintained, with good food and a personable, smaller-scale atmosphere that some compare favorably to private settings.
Not all experiences have been seamless. A handful of families reported gaps in service delivery, such as delayed showers or laundry, that required advocacy to resolve. One reviewer raised concerns about staffing levels and pay relative to the care demands. Leadership transitions and staff turnover appear occasionally in reviews but have not deterred most families from endorsing the community.
Brookdale East Side holds a 4.4-star rating across 27 Google reviews, with the majority of families expressing strong satisfaction with their loved one's experience and the team's commitment to resident wellbeing.
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Help Me Choose4.5overall · 27 ratings combined
4.5★ on Google (27)
Lucy D
Aug 2026
What an amazing community. As soon as you walk into the building you are greeted by staff and residents. The place is very clean and staff are great with communication. My father is still capable of doing so much on his own but when he needs help, there is always someone there. Not to mention he never has to cook , clean or do laundry ever again! I went to go see a bunch of assisted living communities before I chose East Side and nothing compared to this community.
Terri M
Mar 2026
My Mom has celebrated 3 years with Brookdale Eastside. This team has heart and it starts with Chris - Director, Nichole - Nursing Administrator, Steve - Engagement Manager and cascades to their staff, and I wish I could name them all. Even with staff and resident turnover, challenging assignments, and all that it takes to care and sustain their 'family', they are willing to assist and they do it with heart. This impresses me greatly as I know their days are not easy. But realize how lucky my Mom is to be here under their care. My sincerest gratitude to team Brookdale Eastside!!<br><br>Sept 20, 2025 Today, Mom, at 101, helped bake banana bread with Rachel, played cards with her buddy and enjoyed a walk outside with her friend - We are so grateful to the management team and staff - They are all exemplary professionals, they know their clients and treat everyone like family! I Highly recommend Brookdale Eastside if you're considering Assisted Living!<br><br>2023 While staffing is a challenge for all businesses, Brookdale East has managed to find very caring staff willing to do all that it takes to provide comfort and support. My mom, 99 years young, really enjoys everyone and all the activities - they keep her engaged and she is never lonely. Thank you Brookdale for making her life fuller, safer and enjoyable!
Hqte
Jun 2025
It’s unfortunate that the director Chris has come from a ymca setting and has no experience with senior citizens especially those with dementia. Brookdale smells like urine. Extremely understaffed. They pay the for care aides is $16-17 hr. Med tech $18 .McDonald’s pays more !. This is a private pay facility there is no way the pay should be this low. These residents should have top notch care- and excellent food and a spotless facility that smells great! There should also be a housekeeper on weekends. A housekeeper that is capable of cleaning the facility.
Scott Owens
Oct 2024
Ed went on a tour of facilities. He got bored really easy and went back to Brookdale East Side after moving to two other facilities he said Brookdale East Side was home. He loved it there. he really like Kristen and Chris
Tina Mento
Dec 2023
My sister has lived here for almost a year and she loves the nurses and staff. She has made many friends and always talks about all the events that they have each day. I think Happy Hour is her favorite. She will call me at work and beg me to come! I have been to a couple but I usually am working so I can't get there each week. Brookdale staff and family went above and beyond with the holiday party last weekend. If you missed it I'm sorry because it was a great time! They had all sorts of food, singing, games and decorations! It really felt homey! I am happy that my sister Sue is living here and I believe she is too. The care is wonderful from getting her meds to doing her laundry to helping her to know she is valuable and wanted. I also want to mention the activities that are offered here. I see them showing movies each night and card games, bingo, amongst other activities. Happy hour each week, exercise classes, church services, current events-reading the newspaper to residents. Steve is the best activity director!! They take the residents to the store to shop, they have a hair salon where they can get their hair done once a week (which by the way lifts their spirits as well as helps the residents to feel good about the way they look) The stylist does a wonderful job on my sisters hair every week at a very reasonable price. Chris and Kristyn are awesome too! Anytime my sister has a question or just wants to visit with someone they are always there to listen. I know some of the aides by name because they are wonderful also. They are part of the family atmosphere which is what is needed here! Flo and Nya have made a big impact on me and Sue as they are very cheerful and always willing to lend a helping hand. Keep up the good work Brookdale! I will look in your direction when I can't take care of my home anymore and want a family atmosphere to move to. Thank you all for helping my sister to know she has an extended family here at Brookdale. Oh and btw, the location is awesome! Out of the way but right across the street from stores and restaurants if my sister wants to get out for a bit! Thank you all again and Happy Holidays!
Brookdale East Side offers Assisted Living.
Brookdale East Side is located at 7164 East Genesee Street in Fayetteville, New York.
Brookdale East Side carries a 4.5 out of 5 rating from 27 Google reviews. Most families describe Brookdale East Side as a warm, family-like community with attentive staff, good food, and an active social calendar. A smaller number of reviewers reported service lapses like delayed showers or laundry, staffing/pay concerns, and leadership turnover, some of which required persistent follow-up to resolve. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
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