June Kamp
Dec 2025
Staff is extremely helpful and respectful to clients and family from the cna to the business director.
St James Manor & Villas
1251 East Richton Road
3.3(49 ratings)
1 / 5Quick Facts
- Total units
- 110
- Medicare rating
- 2 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 110
- Chapel services
- On-site chapel with weekly Tuesday services
- Living options
- Also includes an assisted living area on-site
CMS Care Compare
What Families Think
Reviews for St. James Manor & Villas are sharply divided: many families praise attentive, caring staff — especially Director Craig Fanello — and note recent renovations and clean common areas, while a substantial number of reviewers describe serious lapses in basic care, including bed sores, delayed medical response, and poor communication. With a 3.3 average from 49 reviews, experiences appear to vary significantly depending on staffing and shift.
The Good
- Staff frequently described as kind and attentive
- Director Craig Fanello repeatedly praised by families
- Facility recently renovated and updated
- Rehabilitation/physical therapy helped residents regain mobility
- On-site chapel with weekly religious services
- Family communication improved under newer administration
The Bad
- Multiple reports of neglect leading to bed sores, infections, or death
- Several reviewers noted urine odor in hallways
- Several reports of slow response to call bells or requests for help
- Multiple complaints about inconsistent weekend staffing and care
- One report of belongings lost or missing after a resident's death
- Some reviewers described poor communication about medical status or test results
AI-generated from reviews and community data.
About St James Manor & Villas
St. James Manor & Villas is a skilled nursing and rehabilitation facility located in Crete, Illinois, offering individualized care in a warm and supportive environment.
The community's clinical and therapy teams provide specialized care centered around residents' specific requirements, interests, and capabilities. A dedicated team of rehabilitation professionals helps residents regain independence, rebuild strength, and achieve the highest level of functioning possible during their recuperation.
The facility offers a wide array of services designed to address diverse healthcare needs and provide a comfortable and enriching environment for residents.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
3.3overall · 49 ratings combined
3.3★ on Google (49)
Natgirrl
Aug 2025
My mother went in for rehabilitation/ physical therapy. A month later she came out weaker than when she went in and the outpatient physical therapy which was supposed to start 48-72 hours after her release have yet to happen and it has been a week. Not happy.
Rowna Miles
Apr 2025
I always enjoy my visit with my mom when I come to St. James Manor &Villas. The staff is friendly and helpful, and they take good care of my mom.
Robert Ricci
Feb 2025
The staff I talked to were great . I do not feel you have enough staff you can smell urine in hall way at times . My brother can not walk so he needs help he should not be afraid to bother staff if he needs too .
Thomas
Feb 2025
There have been positive changes to the facility which speak volumes about the new administration. The new Administrator takes time to answer your questions when in need. Staff have been in constant contact with me with concerns and updates on my Moms well being and overall I feel s sense of relief knowing my Mom is happy.
Frequently Asked Questions
What types of care does St James Manor & Villas offer?
St James Manor & Villas offers Skilled Nursing / Long Term Care.
Where is St James Manor & Villas located?
St James Manor & Villas is located at 1251 East Richton Road in Crete, Illinois.
What do families say about St James Manor & Villas?
Reviews for St. James Manor & Villas are sharply divided: many families praise attentive, caring staff — especially Director Craig Fanello — and note recent renovations and clean common areas, while a substantial number of reviewers describe serious lapses in basic care, including bed sores, delayed medical response, and poor communication. With a 3.3 average from 49 reviews, experiences appear to vary significantly depending on staffing and shift.
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