MyLivingChoice

Carmel Manor

85 North Grand Avenue

4.1(74 ratings)· Fort Thomas average: 4

Carmel Manor, photo 11 / 6

Quick Facts

Total units
20
Medicare rating
1 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
95
Religious affiliation
Catholic-affiliated, with religious sisters on-site
On-site medical services
Outside medical providers deliver services on-site

What Families Think

Families describe Carmel Manor as a small, faith-based skilled nursing community with a dedicated memory care floor and river views in Fort Thomas, KY. Reviews are mixed: several families praise the compassionate staff and recent improvements under new leadership, while others report slow response to call lights and inconsistent care.

The Good

  • Staff described as kind and compassionate by several families
  • Dedicated memory care floor for dementia residents
  • External medical providers deliver services on-site
  • Wheelchair-accessible entrances ease pickups and drop-offs
  • Care and facility quality reported to have improved under new director

The Bad

  • Several reviewers reported slow response times to call lights
  • One report described low staff morale and unprofessional behavior
  • Mixed reviews on food quality across different stays

AI-generated from reviews and community data.

Carmel Manor is a senior living community in Fort Thomas, Kentucky offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 74 reviews.

About Carmel Manor

Carmel Manor is a 20-bed skilled nursing and long-term care community in Fort Thomas, Kentucky, with a memory care floor. The facility sits on a riverfront location and features accessible design with multiple connected entrances.

Family experiences at Carmel Manor are notably mixed. Several families praise the staff's kindness and empathy, particularly noting that the facility relies primarily on its own employed healthcare providers rather than external agency staff. The Christian environment and spiritual care from sisters on-site resonate with some families. One family noted the riverside setting and wheelchair accessibility make visits convenient. However, other families report significant concerns about consistency in care quality, citing long response times for call lights and assistance requests, variable staff attitudes, and dissatisfaction with food quality and meal service.

The community holds a 4.1 out of 5 rating based on 74 Google reviews. The range of experiences suggests that care quality may depend substantially on shift and individual staff members, with families reporting both dedicated caregivers and instances of what felt like burnout among personnel.

Types of Care at Carmel Manor

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Carmel Manor

4.1overall · 74 ratings combined

4.1★ on Google (74)

Gail Yazell

Mar 2026

via Google

I cannot say enough good things about Carmel Manor since my Sister in law become a resident in May 2023. The staff from the receptionist to the director is terrific. The healthcare providers, which are predominantly composed of Carmel employees as contrasted to"Agency" staff (external care providers) , all lead with kindness, empathy, and a strong desire to support residents well. Carmel also has caring external providers coming on- site to deliver certain medical services which is most convenient for the residents and medication management is thereby enhanced. It's maintenance, housekeeping, laundry, and dining services, too, add to the superior I care receive. The outdoor deck (and other views) overlooking the Ohio River is simply breathtaking. In sum, Carmel is a place that residents can readily call home, can have a healthy, happy life with round -the - clock care ( 24/7 ) given their unique needs by an array of healthcare providers and others. C.M.

Candita Lewis

Sep 2025

via Google

I can count on one hand how many professional staff I have come across. I have yet to see a person smile and be happy about their job. It would be nice if 3rd Shift staff didn't bang on the doors as loud as they can waking up the residents, upon entering. The vibe I get is that people are either burned out or unhappy about their place of work. Call lights very seldom get answered

Colleen Abney

Apr 2025

via Google

My father was at this location for 11 months. The food was terrible, response time for assistance was 45 minutes or longer. Some aids were good, some were terrible. For the cost I would never send a loved one to this place again. Very disappointed!

Luvto Drive

Aug 2024

via Google

Such a nice place to visit. It's got multiple entrances at the same address. What looks like 2 separate buildings is actually one address, with a subterranean tunnel connecting them. Workers there are very friendly. The entrances are easily wheelchair accessible, making pickups and drop-offs quite easy for clientele.

Jim Goethe

Dec 2023

via Google

My wife developed dementia and was accepted by Carmel Manor for care on their memory care floor 12/01/2022. The facilities are very nice and the location on the river is spectacular. The Christian influence is a real plus as the sisters are always making sure that everyone is treated with care and respect. Since Tony Ughetti became director everything has greatly improved, including the ratio of in-house staff to contract, facilities appearance, food quality and monthly meetings with relatives. Although a good place for a loved one before, it’s now excellent and still improving. Highly recommend.

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Government Inspection History

5 inspection visits in the last three years, 43 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Dec 1, 2025Fire Safety StandardHealth ComplaintHealth Standard15 citations
  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 12, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 16, 2025

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 16, 2025

  • Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 16, 2025

  • Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 16, 2025

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 16, 2025

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2025

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 12, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2025

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2025

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2025

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 16, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 12, 2025

Jul 24, 2025Health Complaint8 citations
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 4, 2025

  • Administer the facility in a manner that enables it to use its resources effectively and efficiently.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 4, 2025

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 4, 2025

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 4, 2025

  • Respond appropriately to all alleged violations.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 4, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Dec 16, 2025

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Dec 16, 2025

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 4, 2025

Mar 15, 2025Health Complaint7 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Apr 16, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Apr 16, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 16, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 16, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 16, 2025

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 16, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 16, 2025

May 5, 2023Fire Safety StandardHealth Standard3 citations
  • Install a two-hour-resistant firewall separation.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 1, 2023

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 1, 2023

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2023

Mar 17, 2022Fire Safety StandardHealth Standard10 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedCorrected Apr 22, 2022

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity G of L: actual harm, isolatedCorrected Apr 22, 2022

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 22, 2022

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2022

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2022

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2022

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2022

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2022

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2022

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Carmel Manor offer?

Carmel Manor offers Skilled Nursing / Long Term Care.

Where is Carmel Manor located?

Carmel Manor is located at 85 North Grand Avenue in Fort Thomas, Kentucky.

What do families say about Carmel Manor?

Families describe Carmel Manor as a small, faith-based skilled nursing community with a dedicated memory care floor and river views in Fort Thomas, KY. Reviews are mixed: several families praise the compassionate staff and recent improvements under new leadership, while others report slow response to call lights and inconsistent care.

How did Carmel Manor do on recent health and safety inspections?

Carmel Manor had 5 government inspection visits in the last three years, with 43 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Carmel Manor?

Submit the Request Information form on this page to connect with Carmel Manor and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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