Springhill Village

Ron Garlet

Jun 2026

via Google ↗

This isn't really 1 STAR, I didn't have the ability to choose negative STARS. ⭐ My mother was admitted to Springhill Village for rehabilitation after spending a couple of weeks in Union Hospital following a scary collapse. She is in the early stages of dementia. What our family experienced when we tried to extend her stay is why I'm writing this review. When my sister called to discuss an extension, I was listening on the call. The staff didn't know I was there, which means I heard the conversation exactly as any family would receive it. The tone was cold from the start. We were told there were no private pay rooms available, not a single room, not a shared room, nothing, EXCEPT their high dollar suites (where they love it most, being paid by the insurance companies) at over $600 a night. Six hundred dollars a night. In Terre Haute, Indiana. Not Miami, not Los Angeles, not New York City. Terre Haute. But the rate isn't why I'm writing this review. I'm writing it because of what I heard next. With our family worried about a safe transition for a dementia patient fresh off a hospital stay, my sister heading out of town, and me living in South Florida, the question that came back across that phone was: "What is your mom's financial situation?" Not "what does your mom need." Not "how can we help with the transition." Her financial situation. When my sister informed them we would move our mother out if they couldn't find availability at a reasonable rate, we heard nothing back. Silence, right up until the new facility arrived to pick her up, at which point Springhill claimed they "weren't ready." They had every opportunity to communicate and chose not to, then put the inconvenience on a dementia patient's moving day. I've spent decades in corporate America. I understand completely that businesses must be profitable. But when profit is clearly the ONLY thing that matters in a conversation about an elderly woman's care, fresh from a hospital bed, that's not business. That's not care. That's greed. Reading the other recent reviews here, our experience appears to be a pattern, not an exception. Maybe the pressure comes from somewhere above the local staff. Regardless, families deserve to know: ask the hard questions about extensions, rates, and discharge coordination BEFORE you admit your loved one. Listen carefully to how they answer. The answer tells you everything.

Ralph Curtis

Jun 2026

via Google ↗

Great place for extended stay, rehab or a residence for final days. Caring employees make Springhill Village a level above normal expectations.

Jo Ann Hagen

May 2026

via Google ↗

Recently (march 2026) my mil was diagnosed with stage 4 kidney cancer that had spead everywhere. We chose springhill for her care. Never again. They "lost" her cellphone to start off with. Then I was trying to coordinate transportation to upcoming doctor appointments and was told that it was the facility's responsibility to do so. But they were not aware of any of her doctors any of her appointments nothing and could not point me to who was. But could tell me they are unaware of any of the appointment. Finally a lady said they go through her. Howerver she told me she was a part time scheduler and would have to get back to me she was activities director that day. She gave me absolute hell and push back saying that the cost to facility would be to much to be able to transport my mil to appointment via ambulance. Mind you she has a shattered l3 and is unable to sit in a wheelchair with out being in pain and one of the appointments was to repair that l3. The director of nursing stepped in and helped sort things out. Then as her condition declined we tossed around the idea of hospice and to stop treatments. I reached out to the specialist who stopped all invasive procedures and left 2 non invasive ones that would help ease her pain in the upcoming months. The specialist assured me that these were only comfort measures and we understood. Two days before the fist procedure I get a call that they were placeing her on hospice with or with out the concent of the family. That while she was at that facility they did not need to consult with the family even though my mil had been very vocal about us being involved. The facility social worker stated that when decisions like that are made that they sometimes wont and cant call the family so that we can be involved there was to many patients and not enough time. I absolutely felt defeated as a loved one. During this heated meeting where the family wants to continue doing things that only made my mil pain more bareable and ordered by a specialist this facility said no and that their doctors new best. The same facility doctors that had yet to see her over the last week of decline. During this time the specialist had reduced her pain medication getting her ready for a procedure that would help but not one person mentioned this to their doctors nor reached out to her specialist to remedy the increasing pain. But I had somehow dropped the ball because I should have even though I was told that was the facility's job. After this meeting the nurse pulled me into a side room and began another heated debate about how dare I tell my mil my option of her care of treatment and that I was somehow questioning her judgement about all of such matters. I then called the specialist doctor explained what was happening and he had me admit her into the emergency room. As a loved one dealing with so much as it trying to do what is right for my loved one being told that my option does not matter and at a loss being torn between her specialist options and the staffs I felt defeated belittled and down right heart broken. The director while on speaker phone with the doctor pulled me into her office to discuss things and she then was transfered to the er.. the next day I went back to springhill packed her belonging..... there is so much I am missing telling this but I tried to explain to the director that the nurse had pulled me into the side room and she said she did not believe me. I then asked if she had cameras she said yes but no sound. But in the end non of this should have happened. Loved ones are already going through so much in these tough times the last thing they need is push back from a place that is suppose to help you. How dare you make more mess of a situation that is already difficult. How dare you not take a report seriously and tell someone you dont believe them. How dare you tell a lovedone that you trump what they say. There were a few amazing nurses there and cnas but over all I do not recommend.

James Morgan

Apr 2026

via Google ↗

I was only in town for a short visit with my gran, but in that short time I saw enough to know she’s in the right place. One moment really stuck with me. Gran’s call light went off because she needed to use the restroom, and before a nurse even reached the door, the Activity Director stepped in without hesitation. Most places, management walks right past call lights but not here. Quinn answered it immediately, introduced herself, and told us she was certified to help. She treated my gran with so much respect and kindness, and it honestly meant a lot to see someone in her position jump in without thinking twice. I also want to mention how incredible the nursing staff has been. Gran talks nonstop about how wonderful nurse Emily is, and after meeting her myself, I completely understand why. She’s warm, attentive, and makes the whole building feel welcoming the moment you walk in. Even though I was only visiting for a short time, I left feeling confident and grateful knowing my gran is surrounded by people who truly care. This team goes above and beyond, and it shows.

Wade

Apr 2026

via Google ↗

Easter lunch event was awesome! Kids enjoyed the egg hunt.