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South Orange Health And Rehabilitation Center

1730 Lucerne Terrace

3.6(172 ratings)· Orlando average: 4.2

South Orange Health And Rehabilitation Center, photo 11 / 5

Quick Facts

Total units
115
Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
115
Setting
Older building, general upkeep noted as worn
Discharge follow-up
Staff called or texted after resident went home

What Families Think

Reviews of South Orange Health And Rehabilitation Center are sharply divided: some families praise attentive nursing leadership and strong physical therapy outcomes, while others describe serious lapses in basic care and staffing. The facility is older and shows wear, but several reviewers say the clinical and rehab teams compensate for that with hands-on attention.

The Good

  • Physical therapy and rehab team praised repeatedly
  • Director of Nursing visibly rounds with staff and residents
  • Open-door policy for family concerns
  • Staff followed up by phone after discharge
  • Dementia patients reported well-tracked and supervised

The Bad

  • Multiple reports of understaffing and slow call-button response
  • One report of a fall and unmet bathroom assistance needs
  • One report of medication being withheld, leading to hospitalization
  • One report of diabetic diet not being followed

AI-generated from reviews and community data.

South Orange Health And Rehabilitation Center is a senior living community in Orlando, Florida offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.6 out of 5 across 172 reviews.

About South Orange Health And Rehabilitation Center

South Orange Health and Rehabilitation Center is a 115-bed skilled nursing and long-term care facility in Orlando, Florida. It serves both short-term rehabilitation and longer-stay residents, including those with complex medical needs.

Family experiences at the facility are mixed. Some families report serious concerns about staffing levels and responsiveness to care needs, with one family noting their mother waited for assistance and another describing a hospitalization they attributed to neglect. However, other families highlight dedicated staff, active physical therapy programs, structured daily activities including meals and snacks, and accessible leadership, particularly noting the Director of Nursing's visible presence on the unit. One family wrote that the staff is "genuinely dedicated to their patients," while another appreciated the facility's attentiveness to residents with dementia.

The facility maintains a 3.6 out of 5 Google rating based on 172 reviews, reflecting this range of experiences. Prospective families should weigh the positive feedback on therapy and care quality against the documented concerns about staffing consistency and response times.

Types of Care at South Orange Health And Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of South Orange Health And Rehabilitation Center

3.6overall · 172 ratings combined

3.6★ on Google (172)

Elaina Torinto

Jul 2026

via Google

I would give ZERO STARS IF I COULD!!! This place is not only horrible they are BEYOND NEGLIGENT! Do not put your loved one here if you want them to be cared for like they should be. MY LOVED ONE HAD TO BE RUSHED TO EMERGENCY ROOM BECAUSE OF NEGLECT AND HAS BEEN IN THE HOSPITAL 18 DAYS NOW. They do not care about the patients well being. the medical transport ambulance drivers that transported to the emergency room said this is the absolute worst nursing facility in Orlando and that I was lucky to be removing my family member from this place. How are they still operating with the state while they neglect and withhold medications that are vital to the patients well being ??? we have file a grievance with the state of Florida and the necessary agencies so that this doesn't continue to happen to other people's loved ones

Reina Young

Jun 2026

via Google

My mom was taken care of and she loved her physical therapy sessions. The staff were friendly and super helpful. I am so thankful that she was being taken care of so well. She has dementia and at a previous facility she stayed at (not affiliated with South Orange), they didn't even know where she was when I visited her. No problem like that at South Orange. I wouldn't mind staying there and that says a lot.

KC O

Jun 2026

via Google

Although and older facility the care is great. Nice size therapy gym, leadership addresses any concerns. The Director of Nursing is very helpful and you see her often rounding with the staff and residents. They have an open door policy always willing to help. Great please to recover for short-term Therapy or even if you need long-term care!

RACHEL AVIL

May 2026

via Google

My mother was staying there for weeks and they were always shortstaffed. They were getting ice from a cooler instead of a machine for the patients. There was a couple of times my mom went on herself and called to get changed and no one would come right away. Some of the staff members were really nice, but that doesn’t make up for the care received at that facility. She has end stage renal failure, and was not a priority. It didn’t matter that she could’ve gotten an infection. My mother would call my brother or me for us to call the front station to get the assistance she needed because no one was coming to her room when she pressed the call button. My mother is disabled her legs don’t work good (fall risk), but she did her best to use the bathroom herself because she got tired of bothering the nurses. When she fell on the floor, she had to call my brother for him to call the front desk and get somebody to help her. She is diabetic and they weren’t feeding her according to a diabetic plan. There’s a lot more I could say, but I’m just gonna end it right here. I do not recommend this place and the smell is horrible as soon as you walk into that lobby. Also, that facility is falling apart.

Zorixa Adrover

Apr 2026

via Google

South Orange Health and Rehab may not be the most visually appealing facility, but what they lack in appearance, they truly make up for in the quality of care. The team works incredibly hard and is genuinely dedicated to their patients. They offer daily activities, provide snacks twice a day, and serve three meals. The rehabilitation team is also outstanding. What meant the most to me was the follow-up after my father was discharged. They took the time to text and check on how he was doing and adjusting at home. I am truly grateful for the care and kindness they showed my father.

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Government Inspection History

5 inspection visits in the last three years, 29 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 13, 2025Fire Safety StandardHealth Standard6 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 17, 2025

  • Provide for the safe, appropriate administration of IV fluids for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 13, 2025

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 14, 2025

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2025

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 13, 2025

Dec 11, 2024Health Complaint2 citations
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 11, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 11, 2025

Nov 9, 2024Health Complaint4 citations
  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 9, 2024

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 9, 2024

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 9, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 9, 2024

Jun 29, 2023Fire Safety StandardHealth Standard13 citations
  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 10, 2023

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 10, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 10, 2023

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 10, 2023

  • Install corridor and hallway doors that block smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 10, 2023

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 10, 2023

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 10, 2023

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 10, 2023

  • Have properly located and lighted "Exit" signs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 10, 2023

  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2023

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2023

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 10, 2023

Aug 11, 2021Fire Safety StandardHealth Standard4 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 11, 2021

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 11, 2021

  • Dispose of garbage and refuse properly.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 11, 2021

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 11, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does South Orange Health And Rehabilitation Center offer?

South Orange Health And Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is South Orange Health And Rehabilitation Center located?

South Orange Health And Rehabilitation Center is located at 1730 Lucerne Terrace in Orlando, Florida.

What do families say about South Orange Health And Rehabilitation Center?

Reviews of South Orange Health And Rehabilitation Center are sharply divided: some families praise attentive nursing leadership and strong physical therapy outcomes, while others describe serious lapses in basic care and staffing. The facility is older and shows wear, but several reviewers say the clinical and rehab teams compensate for that with hands-on attention.

How did South Orange Health And Rehabilitation Center do on recent health and safety inspections?

South Orange Health And Rehabilitation Center had 5 government inspection visits in the last three years, with 29 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit South Orange Health And Rehabilitation Center?

Submit the Request Information form on this page to connect with South Orange Health And Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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