Maria Balda
May 2026
My brother and I toured Delaney Park Health & Rehabilitation Center yesterday for possible admission for my 88 year old mother who recently felt and has a head concussion, she is very weak and still confused. During the tour, Yahaira informed us that there were four beds available and encouraged us to move forward with the admission process. Based on that information, we immediately contacted the Orlando hospital case manager and asked her to submit all required paperwork. This morning, the Orlando Health case manager informed us that Delaney stated there were no beds available. Confused, I immediately called Yahaira, and she told me she was not aware of that information and confirmed again that beds were available. When the hospital case manager contacted her directly, Yahaira then reportedly claimed she never spoke with me and did not remember me. We later did a three-way call together, and her attitude was rude, dismissive and unprofessional. She acted as though she did not remember our conversation from the previous day, and from minutes ago despite giving us a full facility tour. She also contradicted herself by saying that all four beds had suddenly been filled between yesterday and today on a “first come, first serve” basis, even though she had told me only minutes earlier that beds were still available. This experience was extremely frustrating during an already stressful time while trying to secure rehabilitation care for my mother. Clear communication, honesty, and compassion are critical in healthcare settings, and unfortunately, this experience lacked all three. EXTREMELY DISSAPOINTED for the lack of compassion, empathy and professionalism.






