James Can
Jun 2026
This is a wonderful facility my dad was a resident they took amazing care of him and were attentive to his needs. Activities were wonderful he loved the bingo games and crew. Thank you for taking such good care of him!
1 / 5Quick Facts
- Total units
- 157
- Medicare rating
- 2 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 157
- Inspections
- View history (67 citations)
CMS Care Compare
What Families Think
Reviews of South Mountain Rehab Center are sharply divided: several families describe attentive nursing and physical therapy care, while others report serious neglect, including delayed medication administration, unaddressed skin wounds, and long waits for basic hygiene assistance. The community's 3.4 rating from 130 Google reviews reflects this inconsistency in day-to-day care quality.
The Good
- Physical therapy praised for rehab progress
- Nurses described as friendly and knowledgeable
- Clean, well-kept rooms noted by a reviewer
- Staff attentive to residents' activities and needs
- Tasty meals mentioned in a review
The Bad
- Multiple reports of delayed or missed care, including medications
- One report of a resident left in soiled diaper for 45 minutes
- One report of an untreated infected catheter wound
- Reviewers cite poor communication and unresponsive staff
AI-generated from reviews and community data.
South Mountain Rehab Center is a senior living community in Boonsboro, Maryland offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.4 out of 5 across 130 reviews.
About South Mountain Rehab Center
South Mountain Rehab Center is a skilled nursing and long-term care facility in Boonsboro, Maryland, with a licensed capacity of 157 residents.
Family experiences at the center are sharply divided. Some families report excellent short-term rehabilitation care, with praise for attentive staff, clean rooms, quality meals, and effective physical therapy programs. One family wrote that "the care you receive is excellent." Families also highlight activities like bingo games and individual staff members who demonstrate genuine attentiveness. However, other families describe serious concerns about daily care standards, including prolonged wait times for assistance with feeding, missed medication administration, and residents in distress without adequate response. These accounts suggest inconsistency in care delivery across shifts or departments.
The facility holds a 3.4 out of 5 Google rating across 130 reviews, reflecting this polarization. Families considering placement should weigh these accounts carefully and ask specific questions about staffing levels, medication protocols, and care protocols during their visits.
Types of Care at South Mountain Rehab Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Activities
- Games
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
Need help deciding?
Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.
Help Me ChooseReviews of South Mountain Rehab Center
3.4overall · 130 ratings combined
3.4★ on Google (130)
Leana Kelly
May 2026
Absolutely HORRIBLE Nursing Home. My Nan was there for two weeks and in that two weeks she was not well taken care of. One day she was in the bathroom and instead of the med tech waiting to give her her MORNING meds when she came out of the bathroom she placed them on her bedside table and never came back to give them to her. They were on the table pushed back. I came around 2 that’s when I found them. She was never assisted in what she needed. She sat in wet clothes for god knows how long. The night she died I was calling her and she would not answer her cell. So I called the nursing home to have them check on her and they were gone for 5-10mins and the nurse came back on the phone and just said she’s dead. No compassion. When we got down there they let us in the side door. Escorted us down the hall…which was fine. BUT when we went to leave we followed the removal man so we were following my passes Nan down the hall. We needed a pin to open the door. The nurses were to LAZY to come down and unlock the door we had to do it ourself again absolutely no compassion. Also everytime we called in it was like we couldn’t get anyone. Not good communication! Just UGH!!’ Never ever send loved ones here!
Melissa Hendricks
May 2026
Yesterday I went to see my father at South Mountain Rehab Center as I do most days. Everyday I have been there I have seen SOMETHING thats brought me to TEARS. From patients begging and yelling for help from their rooms, to watching a non verbal helpless patient sit there moaning HUNGRY waiting for someone to come feed him(over 20 minutes) while everyone else eats to an aid literally hand gesturing the "crazy" signal at me in reguards to another patient!!! Yesterday however showing up and seeing the physical therapist doing something with my dad while hes COVERED in sh!t...literally leaking out the back and sides of his diaper, all over the bed, through the blankets and watching him walk out and not even attempt to clean him or get someone else who will left me heated!! I asked 3 aids who all had other things to do (I understand) however when all 3 claimed they were coming back and not 1 did....getting more heated. My dad sat in his own sh!t for 45 minutes before anyone came in. A completely different aid who was not even assigned to my father! She spent almost an hour in the room with my dad cleaning him, wiping him down, changing him and his bed sheets alone. Within that hour I heard all the stories of neglect and of the nurses and aids who simply dont give a hell about the patients. My dad has a catheter in and its now tearing him and its BAD!! he complained about this last week while eating about his privates hurting, I asked the nurse to please look at it. He checked it out and said nothing was wrong he was just sitting on it causing discomfort. Well it was so bad this aid called in the wound specialist after coming back from a week off work and seeing how it looked. Torn, swollen and clearly infected. The fact hes sitting in his own feces with open infected private wounds is NOT OKAY and im not even a nurse or DR. My dad has been complaining about his bottom hurting...I mentioned it the first day I was there and the lady told me it was because he fell. I asked the aid about it and she allowed me to take a look. RED, RAW and CLEARLY uncomfortable as he lays in bed all day. I can imagine laying in his own fecal matter for long periods of time can be a cause of this. Last few times I asked for assistance on repositioning my dad so he could be more comfortable I was told "he always complains" and he has to stay in bed he cant move. He already cannot move his hands, wipe his face or feed himself due to the edema so bad its tearing his skin. They have his cup of water on a tray close by but when hes thirsty he cant even pick it up to drink it. He cant hit the call button to get anyone to come in either so he lays there thirsty. His mouth was so dry when i came in there yesterday he gulped down half of his drink and kept askimg for more!! 🙄 My dad is now placed on over 20 medications and is STILL in pain all day everyday and is not even given anything sufficient for his pain. Nothing to keep him comfortable because thats a and I quote "a hospice thing". What happened to the health care systems? When it was Reeders Memorial home it was alot better of a place. There's not even a handful of nurses and aids that truly care and its disgusting. All I could do was sit there and cry as I heard him complaining when they were changing and cleaning him. Do BETTER!! Im not blaming ALL the nurses but I am reviewing to make sure someone hears this and does better..better pay, better ( more incentive like you need it) professional assesments for aids and nurses working there during the hiring process. Something needs to change for these patients.
PMB72 Bryant
Jan 2026
I was in South Mountain Rehad for two weeks for an emergency hip replacement. Although I wasn't happy to be confined, the care you receive is excellent. The staff for the most part are friendly and attentive. Physical therapy also does a fantastic job in your recovery process. Administrative staff makes sure your stay and recovery are what you expect, and follow through with your concerns. I would go back if I need inpatient treatment. And, Im sure if you chose this place, your experience would be just as good as mine. I highly recommend South Mountain Rehab for treatment and cate.
Cathy Slemenda
Jul 2024
We had an excellent first day at Sterling Care South Mountain. Randi, the nurse who spoke with my husband and me, was friendly, caring and knowledgeable. The room was clean and well kept.My husband said his lunch and dinner were tasty. What more can we ask?
Government Inspection History
4 inspection visits in the last three years, 67 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Apr 22, 2026Health Complaint1 citation
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionPast Non-Compliance
Mar 6, 2026Fire Safety StandardHealth Standard14 citations
Ensure that testing and maintenance of electrical equipment is performed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 15, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 30, 2026
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 15, 2026
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 15, 2026
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 30, 2026
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 15, 2026
Construct fire resistant interior walls.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 15, 2026
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 15, 2026
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 15, 2026
Have restrictions on the use of portable space heaters.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 15, 2026
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 15, 2026
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 15, 2026
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2026
Dec 20, 2024Fire Safety StandardHealth ComplaintHealth Standard41 citations
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 20, 2025
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 20, 2025
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 20, 2025
Install corridor and hallway doors that block smoke.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 20, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 12, 2025
Properly provide smoke detection systems in areas open to corridors.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 12, 2025
Have exits that are accessible at all times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 20, 2025
Have proper medical gas storage and administration areas.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 20, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 20, 2025
Ensure that testing and maintenance of electrical equipment is performed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 20, 2025
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 20, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 31, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 31, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 31, 2025
Respond appropriately to all alleged violations.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 31, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 31, 2025
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 31, 2025
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2025
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 31, 2025
Provide activities to meet all resident's needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2025
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2025
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2025
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2025
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2025
Assure that each resident’s assessment is updated at least once every 3 months.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2025
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 31, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 31, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2025
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2025
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2025
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2025
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2025
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2025
Provide care or services that was trauma informed and/or culturally competent.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2025
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2025
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2025
Nov 1, 2019Fire Safety StandardHealth Standard11 citations
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 17, 2019
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 17, 2019
Observe each nurse aide's job performance and give regular training.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 17, 2019
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 17, 2019
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2019
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2019
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2019
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2019
Have exits that are accessible at all times.
Severity C of L: potential for minimal harm, widespreadCorrected Nov 18, 2019
Ensure that testing and maintenance of electrical equipment is performed.
Severity C of L: potential for minimal harm, widespreadCorrected Nov 18, 2019
Have proper medical gas storage and administration areas.
Severity C of L: potential for minimal harm, widespreadCorrected Nov 18, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does South Mountain Rehab Center offer?
South Mountain Rehab Center offers Skilled Nursing / Long Term Care.
Where is South Mountain Rehab Center located?
South Mountain Rehab Center is located at 141 South Main Street in Boonsboro, Maryland.
What do families say about South Mountain Rehab Center?
Reviews of South Mountain Rehab Center are sharply divided: several families describe attentive nursing and physical therapy care, while others report serious neglect, including delayed medication administration, unaddressed skin wounds, and long waits for basic hygiene assistance. The community's 3.4 rating from 130 Google reviews reflects this inconsistency in day-to-day care quality.
How did South Mountain Rehab Center do on recent health and safety inspections?
South Mountain Rehab Center had 4 government inspection visits in the last three years, with 67 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit South Mountain Rehab Center?
Submit the Request Information form on this page to connect with South Mountain Rehab Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at South Mountain Rehab Center? Claim this listing to update photos, pricing, and details. It's free.
Nearby Communities
Other senior living options within 25 miles of Boonsboro.
Fahrney-Keedy Senior Living Community
Boonsboro, Maryland0 mi
3.8(36)
Assisted LivingIndependent LivingMemory Care+1 more
Charlotte's Home Inc
Boonsboro, Maryland3.3 mi
3.5(4)
Assisted Living
Seaton Sharpsburg Pike
Hagerstown, West Virginia3.5 mi
4.7(31)
Assisted Living
S Main St, Rehabilitation Centre Nursing Home
Boonsboro, Maryland4.2 mi
3(2)
Skilled Nursing / Long Term Care
Creekside Residences Independent Living, Assisted Living and Memory Care Center
Hagerstown, Maryland5 mi
4.4(7)
Assisted LivingIndependent LivingMemory Care
Brookdale Hagerstown
Hagerstown, Maryland5 mi
4.2(30)
Assisted LivingIndependent LivingMemory Care+1 more
Prefer to stay home?
Home care agencies serving Boonsboro bring help to the house: daily living, companionship, and respite for family caregivers.
