Maggie Nieves
Jul 2023
Don't know what there doing. Bad staff.
Soto Home Care, Inc.
177 High St3.3(7 ratings)· Holyoke average: 4.4
Own this agency? Update your listing · Marketing for operators
1 / 5Quick Facts
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for Soto Home Care are sharply divided, with some families praising the compassionate, culturally sensitive care given to loved ones, while others report serious problems with staff and management. With only a handful of reviews, the picture is mixed and worth verifying directly with the agency.
What reviewers praise
- Praised for compassionate, culturally sensitive home care
- Staff took time to explain care and answer questions
- Recommended for care of an elderly family member
What reviewers flag
- Multiple reports of poor staff conduct and management
- One review describes leadership as rude and unprofessional
- Reviews are highly polarized between very positive and very negative
AI-generated from reviews and community data.
Soto Home Care, Inc. is a home care agency serving Holyoke, Massachusetts offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 3.3 out of 5 across 7 reviews.
About Soto Home Care, Inc.
Soto Home Care, Inc. is an at-home care agency serving clients in Holyoke, Massachusetts.
Reviewers offered mixed observations. Some families praised the care provided and described attentive communication, while others raised concerns about management and staff performance. Experiences with this agency appear to vary.
Types of Care at Soto Home Care, Inc.
At-Home Care
Amenities
Room Amenities
- Emergency Call System
Community Amenities
- 24-Hour Staff
- Medication Management
- On-Site Nurse (RN)
Need help deciding?
Tell us what you're looking for and we'll match you with communities that fit. Free for families.
Help Me ChooseReviews of Soto Home Care, Inc.
3.3overall · 7 ratings combined
3.3★ on Google (7)
kate frimpong amo
Apr 2020
Their CEO is rude, doesn’t know how to talk to his employees and it is sad. Their management is the poorest, all of them don’t know customer service. I won’t recommend this company to anybody. They are just horrible.
DON
Jan 2020
Not worth a review.
Rachel Morgan
Oct 2019
They are so amazing with our family and the care of my grandmother. They took the time to explain everything and answer all our questions. I definitely recommend Soto home care.
Rose
Sep 2019
Soto Home Care and its leadership are a group of committed, caring and compassionate providers striving to offer culturally sensitive services to the community. They are a wonderful family and community partner.
Frequently Asked Questions
What types of care does Soto Home Care, Inc. offer?
Soto Home Care, Inc. offers At-Home Care.
Where is Soto Home Care, Inc. located?
Soto Home Care, Inc. is located at 177 High St in Holyoke, Massachusetts.
What do families say about Soto Home Care, Inc.?
Soto Home Care, Inc. carries a 3.3 out of 5 rating from 7 Google reviews. Reviews for Soto Home Care are sharply divided, with some families praising the compassionate, culturally sensitive care given to loved ones, while others report serious problems with staff and management. With only a handful of reviews, the picture is mixed and worth verifying directly with the agency. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Soto Home Care, Inc.?
Submit the Request Information form on this page, or contact Soto Home Care, Inc. directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Soto Home Care, Inc.? Claim this listing to update photos, pricing, and details. It's free.
Nearby Communities
Other senior living options within 25 miles of Holyoke.
O'Connell Senior Living
Holyoke, Massachusetts0.2 mi
Assisted Living
Mont Marie Rehabilitation & Healthcare Center
Holyoke, Massachusetts1.1 mi
4.7(488)
Skilled Nursing / Long Term Care
Mary's Meadow At Providence
Holyoke, Massachusetts1.1 mi
4.3(11)
Skilled Nursing / Long Term Care
Renaissance Manor On Cabot
Holyoke, Massachusetts1.1 mi
4.2(52)
Respite / Short-Term CareSkilled Nursing / Long Term Care
Mission Care At Holyoke
Holyoke, Massachusetts1.1 mi
4(14)
Skilled Nursing / Long Term Care
Care One At Holyoke
Holyoke, Massachusetts1.1 mi
3.8(39)
Skilled Nursing / Long Term Care