Addyson Franklin
Mar 2026
Absolutely awful. Rude and unconcerned in my friend’s time of need. Spoke to her as if her situation was an inconvenience for them. Would much rather travel further for better care if given the opportunity. I’m appalled.
1 / 4CMS Care Compare
Reviews for Soldiers & Sailors Memorial Hospital's skilled nursing / long term care services are mixed and center mostly on the hospital's broader medical practice rather than long-term residential care. Some families describe compassionate, attentive nursing staff during emergency and extended care stays, while others report rude, dismissive treatment from physicians and front-office issues.
AI-generated from reviews and community data.
Soldiers & Sailors Memorial Hospital is a senior living community in Penn Yan, New York offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 2.6 out of 5 across 59 reviews.
Soldiers & Sailors Memorial Hospital is a skilled nursing / long term care community in Penn Yan, New York. The community is licensed for up to 152 residents.
Families rate Soldiers & Sailors Memorial Hospital 2.6 out of 5 based on 59 Google reviews.
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Help Me Choose2.6overall · 59 ratings combined
2.6★ on Google (59)
Addyson Franklin
Mar 2026
Absolutely awful. Rude and unconcerned in my friend’s time of need. Spoke to her as if her situation was an inconvenience for them. Would much rather travel further for better care if given the opportunity. I’m appalled.
Bethany Rose
Feb 2026
Our daughter asked us if we could take her to the doctor because she had a fever and was inconsolable. Physician Victoria Ditramontos asked my husband why he brought her, and he said that she has a fever and asked if he could take her. Her response to that was "Well you're the parent, not her" And yes my daughter tested positive for the flu, so maybe it's a good thing she asked to go And maybe just be a doctor, not a family counselor. My kids listen to their bodies and they are not "stepping all over us" if they ask to be taken to the doctor
Carl Beacker
Nov 2025
Brought my 95 year old father to the emergency room after finding him lying on the floor. The staff was absolutely awesome. From the E.R. to the extended care, everyone was so friendly and supportive. We had a similar experience 6 years ago when my mom passed from cancer. Really nice to see nothing has changed. Thank you all so much!
Robert Pierce
Oct 2025
My review is for the Soldiers and Sailors Healthcare Center. I was switched to Dr. Anderson. After about 5 years I did not want him as a provider anymore. I asked well in advance to change my provider before my annual physical. Today they called me and said Dr. Anderson did not approve the change in provider and that I would need to see him for my annual physical irregardless of my preference for another doctor to provide me care or I would no longer be a patient. I unfortunately have to find a new doctor now even though other providers are available at this office. Essentially he is willing to allow the practice to loose patients and patients loose care if they dont want to be cared for by him specifically. Dr. Anderson is very rude. He will not solve any of your medical issues. One time I looked at his computer and he was using Google to search for what I was there for. This practice is an embarrassment to our community. The office sometimes is dirty.
Sierra Bennett
Apr 2025
I usually never write reviews but I have to say that my 2 year old son and I received the best care from Dr. Johnson and his nurse. Even the receptionist was amazing. The amount of attention and kindness I received from them was incredible. They reassured me that he wasn’t going to leave until things got under control and they did exactly that. They got him right back on track and we appreciate them so very much !
3 inspection visits in the last three years, 26 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity K of L: immediate jeopardy, patternCorrected Dec 30, 2024
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 12, 2024
Ensure that testing and maintenance of electrical equipment is performed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 18, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 18, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 18, 2024
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 30, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 30, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2024
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2024
Have elevators that firefighters can control in the event of a fire.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 21, 2022
Have exits that are accessible at all times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 1, 2022
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 1, 2022
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 21, 2022
Post nurse staffing information every day.
Severity B of L: potential for minimal harm, patternCorrected Nov 21, 2022
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity B of L: potential for minimal harm, patternCorrected Nov 21, 2022
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Severity B of L: potential for minimal harm, patternCorrected Nov 21, 2022
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 20, 2020
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 20, 2020
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 20, 2020
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 20, 2020
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 20, 2020
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 20, 2020
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 20, 2020
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Soldiers & Sailors Memorial Hospital offers Skilled Nursing / Long Term Care.
Soldiers & Sailors Memorial Hospital is located at 418 North Main Street in Penn Yan, New York.
Reviews for Soldiers & Sailors Memorial Hospital's skilled nursing / long term care services are mixed and center mostly on the hospital's broader medical practice rather than long-term residential care. Some families describe compassionate, attentive nursing staff during emergency and extended care stays, while others report rude, dismissive treatment from physicians and front-office issues.
Soldiers & Sailors Memorial Hospital had 3 government inspection visits in the last three years, with 26 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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