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Reviews for Seneca Lake Terrace are sharply divided: several families describe serious concerns about staffing, cleanliness, and management, while a couple of visitors praise the staff and food. Multiple reports raise safety and quality-of-care worries specific to the memory care unit.
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Seneca Lake Terrace Assisted Living Center is a senior living community in Geneva, New York offering Assisted Living and Memory Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 2.9 out of 5 across 13 reviews.
Seneca Lake Terrace is an assisted living center in Geneva, New York, offering assisted living and memory care services designed to support residents while fostering independence and an active lifestyle.
The community provides personalized living plans that handle daily chores and responsibilities, allowing residents to focus on activities they enjoy. For those with Alzheimer's or other memory-related impairments, the facility offers a clinically guided memory care program that provides support, guidance, and structured care tailored to individual needs.
Seneca Lake Terrace is located in Geneva, described as a bucolic resort town. The community features an Activities Director who works with residents on programming and engagement. Respite stays are available for shorter-term stays or trial experiences, offering a safe and structured option for those recovering from surgery or seeking temporary care while a regular caregiver is away.
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Help Me Choose2.9overall · 13 ratings combined
2.9★ on Google (13)
Lilly Grace
Jun 2026
This is the worst assistant living home for the elderly they do not follow state regulations and are so rude to the residents they make fun of them and call them names and then the employees harassing other employees. These residents need to be moved to another care facility asap I do not recommend moving your loved ones here 😡😔
Jeffrey Wadhams
Feb 2026
Terrible customer service. They never answer the phone. They never call back. My Grandmother is here and I can tell you they do the bare minimum for their tenants and yet charge $5,000+ a month. It is an absolute joke of a price point based on the treatment she receives, room she has, and the cost of the area in general.<br><br>We’re currently shopping new options.
Robin Lord
Oct 2024
Just sat with my sister Nancy at lunch, and the meal is 5-star!
Gary Hunt
Apr 2024
Very nice staff
Kirsten Read
Jul 2023
This facility has regular turnover of staff. Poor communication by facility to family members of residents. Facility and staff appear poorly managed. Management is regularly not in the office. Memory care staff appear untrained in how to work with dementia/memory care patients. I have witnessed memory care staff yelling at and arguing with residents. The food is low quality and one glance into the kitchen area leaves one wondering if the food is even safe to eat. The property itself is worn and desperately in need of minor repairs and major updating. Cleaning staff are there- but I see no signs of actual cleaning. The housekeepers bagless vacuum appears to be overfull and probably hasn’t been emptied in months- so it certainly isn’t vacuuming anything up from the floor. Simple maintenance requests can take months to complete. If they say they’ve put in a work order to hang a few pictures on the wall, you’ll have to remind them weekly for months before it gets done in spite of regularly being told, “it’ll be done today”.<br>There have been other incidents that raise concern for my loved ones safety that are too graphic to discuss here.<br>I worry about my loved ones safety and well being while he lives in this facility. I would not recommend this facility to anyone unless their only other option is homelessness.
Seneca Lake Terrace Assisted Living Center offers Assisted Living and Memory Care.
Seneca Lake Terrace Assisted Living Center is located at 3670 Pre-emption Road County Rd. #6 in Geneva, New York.
Reviews for Seneca Lake Terrace are sharply divided: several families describe serious concerns about staffing, cleanliness, and management, while a couple of visitors praise the staff and food. Multiple reports raise safety and quality-of-care worries specific to the memory care unit.
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