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Seneca Nursing & Rehabilitation Center

200 Douglas Drive

4(8 ratings)

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Seneca Nursing & Rehabilitation Center, photo 1

Quick Facts

Total units
120
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
120
Inspections
View history (25 citations)
On-site specialty services
Audiology, dental, podiatry, and mental health care
Dining setup
Private dining rooms available for residents

What Families Think

Families of residents at Seneca Nursing & Rehabilitation Center report a mix of experiences, with several praising attentive, compassionate staff and successful rehabilitation outcomes, while others cite serious concerns about staffing levels and unresolved complaints about care. The facility offers skilled nursing and rehab services with on-site specialty care, though reviewers note that staffing shortages sometimes affect day-to-day attention to residents.

The Good

  • Compassionate, attentive staff noted by multiple reviewers
  • Successful rehab outcomes, including regained mobility
  • On-site audiology, dental, podiatry, and mental health care
  • Staff responsive to family questions and concerns
  • Weight gain and improved health reported for a resident

The Bad

  • Multiple reports of staffing shortages affecting care
  • One report of injuries and unresolved complaints during a 3-year stay
  • One report of poor communication from administration after a resident's death
  • One reviewer noted billing/financial department needs improvement

AI-generated from reviews and community data.

Seneca Nursing & Rehabilitation Center is a senior living community in Waterloo, New York offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.0 out of 5 across 8 reviews.

About Seneca Nursing & Rehabilitation Center

Seneca Nursing & Rehabilitation Center is a skilled nursing facility located in Waterloo, New York, offering comprehensive care for residents with acute or chronic illnesses and those recovering from surgical procedures.

The center's skilled nursing staff and supporting medical team are specially trained to manage the health needs of residents. On-site services include audiology, dental, podiatry, and mental health care to support resident wellness.

The facility features beautiful surroundings and private dining rooms among its amenities. The community emphasizes creating a warm, safe, and caring environment where the comfort and well-being of residents are the top priority.

Types of Care at Seneca Nursing & Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Seneca Nursing & Rehabilitation Center

4overall · 8 ratings combined

4★ on Google (8)

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Dan Palermo

Apr 2026

via Google ↗

Where do I start? I will keep this short and sweet because my intention of this review is to help you make a difficult but important decision. My Mom needed to go to a nursing home/rehabilitation center and Seneca Nursing Home in Waterloo was the place we picked. THAT WAS THE BEST DECISION WE COULD HAVE MADE! From check in to check out the staff and process was seamless. I honestly thought my Mom was going there to pass away. She could not even stand up after she spent 9 days in the hospital with pneumonia. After about a week of Love (that is the best word I can think of) from the staff, mom started to turn a corner. 1 month after not being able to stand on her own, my Mom got out of her chair and walked without a walker 40 feet! She hadn’t walked alone in months (even before the pneumonia). If you are looking for a nursing home/rehabilitation home, you can not go wrong with Seneca. From the staff, to the rooms, to the food, to the PT/OT and overall atmosphere…A+. The financial department needs some work however, that was the one thing that needs improvement!! Other than that, everything about Seneca Nursing Home was absolutely perfect. I am forever grateful for this place, without it, we would have been in a way different position. Thank you SO MUCH to the entire staff of the Seneca Nursing Home in Waterloo, you all touched our lives in a way I will never truly be able to put in to words!

Dorothy Daugherty

Mar 2026

via Google ↗

So my mother was a resident in the nursing facility for over three years, thru out her time there she had many incidents involving her daily needs not being met, along with injuries caused by staff, clothes being cut off her for unknown reasons to us , we made many written complaints that never seemed to be resolved. Myself and my sisters were there constantly and that didn’t seem to make a difference. There are many GREAT employees that work there, but in what we expierenced was staff in management positions who oversaw staff really need to find other work in jobs that that might auctually enjoy and be good at. Our mother recently passed a few weeks ago and not even so much as a condolence from anyone in administration, which just reinforce our thought that the company there is just for bottom line not for the residents. I work with the public everyday in my line of work in the area and I would never recommend Seneca to anyone.

Laura Levandoski

Dec 2025

via Google ↗

My mother suffered a fall in October and required rehabilitation. From my very first call to Seneca Nursing and Rehab, Nicole was comforting, compassionate, and extremely helpful. What was expected to be a short-term stay has since become long-term as my mother’s memory has declined, and Seneca has truly become her home. Each time I contact the facility, every staff member is supportive, responsive, and willing to help. I would especially like to recognize Bonnie, Nicole, Chris, Bella, Brandy, Jolene, and all of the aides, who consistently go above and beyond to ensure my mother’s needs are met. Despite staffing challenges, the team remains patient, attentive, and genuinely compassionate, always prioritizing the residents’ care and well-being. I am deeply grateful to have found Seneca Nursing and Rehab and truly appreciate the dedication of its staff

ellen lynah

Aug 2025

via Google ↗

I would not recommend this nursing home to anyone. Nurses and techs were very nice but care was terrible due to the fact that there were not enough people working. Not at all receptive to patients needs. I'm surprised that they are still open.

Donna Loeb

Mar 2024

via Google ↗

My mother is a resident of Seneca Nursing & Rehab Center. I have been very happy with the care that she gets and the attention that she receives. She has gained weight since being there (much needed since she weighed only 90 pounds when she entered). When I have concerns or questions, they are always immediately addressed by the staff. I feel very lucky to have my mom in this facility and am always happy to go to visit her there.

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Government Inspection History

3 inspection visits in the last three years, 25 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jun 27, 2025Fire Safety StandardHealth ComplaintHealth Standard10 citations

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 19, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 15, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 15, 2025

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 15, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2025

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity B of L: potential for minimal harm, patternCorrected Aug 15, 2025

Jun 28, 2023Fire Safety StandardHealth Standard5 citations

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 15, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2023

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2023

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2023

Sep 10, 2021Fire Safety StandardHealth Standard10 citations

  • Establish staff and initial training requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 29, 2021

  • Establish emergency prep training and testing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 29, 2021

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 29, 2021

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 29, 2021

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 29, 2021

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 29, 2021

  • Develop a communication plan.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 29, 2021

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 29, 2021

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 29, 2021

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity C of L: potential for minimal harm, widespreadCorrected Oct 29, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Seneca Nursing & Rehabilitation Center offer?

Seneca Nursing & Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is Seneca Nursing & Rehabilitation Center located?

Seneca Nursing & Rehabilitation Center is located at 200 Douglas Drive in Waterloo, New York.

What do families say about Seneca Nursing & Rehabilitation Center?

Families of residents at Seneca Nursing & Rehabilitation Center report a mix of experiences, with several praising attentive, compassionate staff and successful rehabilitation outcomes, while others cite serious concerns about staffing levels and unresolved complaints about care. The facility offers skilled nursing and rehab services with on-site specialty care, though reviewers note that staffing shortages sometimes affect day-to-day attention to residents.

How did Seneca Nursing & Rehabilitation Center do on recent health and safety inspections?

Seneca Nursing & Rehabilitation Center had 3 government inspection visits in the last three years, with 25 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Seneca Nursing & Rehabilitation Center?

Submit the Request Information form on this page to connect with Seneca Nursing & Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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