MyLivingChoice

Finger Lakes Health

75 Mason Street

3.6(10 ratings)

Finger Lakes Health, photo 11 / 2

Quick Facts

Total units
345
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
345

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews for Finger Lakes Health are mixed and focus mostly on outpatient doctor visits rather than long-term care itself. Some families praise specific physicians and staff for attentiveness, while others report doctors who didn't listen to their concerns.

What reviewers praise

  • Doctor praised for thorough, caring explanations
  • Staff and receptionists described as kind and helpful
  • Vein specialist singled out for excellent care

What reviewers flag

  • Multiple reports of doctors not listening to patient concerns
  • One report of unexpected pain during a procedure with no warning
  • No pricing information published

AI-generated from reviews and community data.

Finger Lakes Health is a senior living community in Geneva, New York offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.6 out of 5 across 10 reviews.

About Finger Lakes Health

Finger Lakes Health is a skilled nursing and long-term care community in Geneva, New York, licensed for up to 345 residents. The facility is Medicare and Medicaid certified.

The community offers 24-hour staffing with on-site nursing, medication management, and emergency call systems. Residents have access to private rooms with private bathrooms, wheelchair accessibility, housekeeping and laundry services, dietary accommodations, and cable or satellite television. A restaurant-style dining room serves meals, and social activities and gathering spaces support community engagement.

Types of Care at Finger Lakes Health

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Finger Lakes Health

3.6overall · 10 ratings combined

3.6★ on Google (10)

Brittany Schaertl

Jan 2026

via Google ↗

EMMA IS A VEIN SEVANT GODDESS!!!!

Chris Welch

Sep 2023

via Google ↗

Dr Ronald Marino is the best doctor I have ever had here. He sits down and explains everything in detail. It's hard to find a doctor like him that actually cares about your health. He is very intelligent I was very impressed with the care I received today. His intake nurse was very kind when I arrived and so was the lady that rescheduled my appointment when I was leaving. Internal medicine Dr Marino I highly recommend. 1 more thing the receptionist on my exit asked me if I wanted her to set up the ortho appointment for me she did. Very awesome ty.

Rachel Midey

Apr 2021

via Google ↗

Finger Lakes health is not being careful with who they're hiring. I saw Dr. Reihaneh Derafsh and it was an absolute nightmare. She didn't listen to any of my symptoms or concerns. I used to see Dr. Pita-Acevedo and she was excellent but she retired. I'm not sure if FL health is desperate for doctors right now but Dr. Derafsh gave me the lowest quality care possible. Avoid this doctor at all costs especially if you're a young woman.

MES

Apr 2021

via Google ↗

Gud Vibes w/“Receptionist”. Despised the excess documents, I assumed I was required to complete. Didn’t wait long. Was not told before: Menzies &/or caffeine can increase pain of mammogram. I felt unnecessary pain caused by this human-made torturous apparatus. 1) Made by a male? 2) 3-D image (radiation)?

linda cooper

Mar 2021

via Google ↗

The doctor didn't want to listen or help us.

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Government Inspection History

4 inspection visits in the last three years, 34 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 8, 2026Health Complaint4 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity H of L: actual harm, patternFound during a complaint inspectionDeficient, Provider has no plan of correction

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionDeficient, Provider has no plan of correction

  • Respond appropriately to all alleged violations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionDeficient, Provider has no plan of correction

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionDeficient, Provider has no plan of correction

Sep 1, 2023Fire Safety StandardHealth ComplaintHealth Standard10 citations
  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 31, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 31, 2023

  • Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 31, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 31, 2023

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 31, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 31, 2023

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 31, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 31, 2023

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 31, 2023

  • Ensure that paid feeding assistants have the training they need.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 31, 2023

Jul 22, 2022Fire Safety StandardHealth Standard13 citations
  • Dispose of garbage and refuse properly.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 16, 2022

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 16, 2022

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 16, 2022

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 16, 2022

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 16, 2022

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2022

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2022

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2022

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2022

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2022

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2022

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 16, 2022

  • Develop a communication plan.

    Severity C of L: potential for minimal harm, widespreadCorrected Sep 16, 2022

Feb 13, 2020Fire Safety StandardHealth Standard7 citations
  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2020

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2020

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2020

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2020

  • Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2020

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2020

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2020

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Finger Lakes Health offer?

Finger Lakes Health offers Skilled Nursing / Long Term Care.

Where is Finger Lakes Health located?

Finger Lakes Health is located at 75 Mason Street in Geneva, New York.

What do families say about Finger Lakes Health?

Reviews for Finger Lakes Health are mixed and focus mostly on outpatient doctor visits rather than long-term care itself. Some families praise specific physicians and staff for attentiveness, while others report doctors who didn't listen to their concerns.

How did Finger Lakes Health do on recent health and safety inspections?

Finger Lakes Health had 4 government inspection visits in the last three years, with 34 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Finger Lakes Health?

Submit the Request Information form on this page, or contact Finger Lakes Health directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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Nearby Communities

Other senior living options within 25 miles of Geneva.