1 / 6CMS Care Compare
Families and reviewers frequently praise the compassion of individual nurses, CNAs, and therapists at this Pigeon Forge skilled nursing facility, especially the wound care team. However, food quality draws repeated criticism, and one serious report describes a resident leaving with bed sores and lice, raising concerns about oversight in some cases.
AI-generated from reviews and community data.
Smoky Mountain Health and Rehabilitation Center is a senior living community in Pigeon Forge, Tennessee offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.4 out of 5 across 113 reviews.
Smoky Mountain Post-Acute and Rehabilitation Center is a skilled nursing facility in Pigeon Forge, Tennessee, offering short-term rehabilitation, long-term care, and respite stays.
The facility provides specialized care for veterans through a VA contract, ensuring those who served receive dedicated support and respect. As a preferred provider within the Atrium Hospital network and member of the Atrium SNF Collaborative, the center delivers coordinated, high-quality care tailored to each resident's individual needs.
An expert therapy team is committed to helping residents achieve positive clinical outcomes through personalized care plans focused on recovery and enhancing quality of life.
Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.
Help Me Choose3.4overall · 113 ratings combined
3.4★ on Google (113)
Steffanie Smith
Jun 2026
Had a friend of the family recently stay here for a few months. When her grant ran out they made her leave. Little did we know that she'd come home with horrible bed sores and an infestation of lice. She absolutely did not enter that facility with these things. It is absolutely deplorable! I plan on contacting the administration because this is completely unacceptable for a rehab facility!
Heather
Mar 2026
I had to stay there a few months ago for rehabilitation. The staff were very friendly, and took pretty good care of me. All the physical therapist were nice and helpful. I wish I remembered names.😩🤦🏻♀️. I only remember Tabatha and Danielle Allen. Tabatha was the first face I saw when I got there, and even though she wasn’t the nurse for my hall, she helped me get settled in, and talked to me awhile to help me feel comfortable. She would check on me from time to time to see how I was doing, and if I needed anything. Danielle was my wound care nurse. At the time they were talking about getting rid of the wound care nurses, and just letting all nurses do wound care. After having to walk a couple nurses through how to change my wound properly, I think that’s a big mistake. That’s a major part of rehabilitation. She was also very nice and made sure I had everything I needed, especially when it was time for me to go. I don’t know the name of the lady that would help me prepare for my shower. She was a darker skinned woman. Ugh, I hate saying that, but I can’t remember her name. Sorry😖 She was super sweet and helpful. I didn’t really get to thank anyone when I left. The only thing that I didn’t care for was the getting woken up at 4am to refill your ice cup, but I know elderly people do wake up early, so I can’t really complain. Or the biscuits and gravy with sausage Every Day.😬. Atleast change it up and do some bacon every once in awhile.😁🙏🏻
Rhonda Womack
Jan 2026
Wonderful caring staff. Thank you for helping my mother Carolyn Starkey. She was from Knoxville, came to your facility with a broken foot for therapy.
Diana Carter
Dec 2025
A family member spent 3 weeks here after a fall and was treated by some of the most compassionate, caring CNA’s and nurses. There were some issues but nothing major. The facility was clean and the other residents seemed to be well cared for and happy. The real problem is the food….it was awful…..barely edible…..that needs to be addressed asap.
Dawn Lovelace
Apr 2024
I give five stars not necessarily for the whole facility but for the wound care nurse Danielle Allen. I am part of an EMS company in the area and every time I come to pick up a patient she has been extremely helpful and is always willing to jump in and help us when we need it. Unlike other facilities I have been to she genuinely seems to care about her patients and therefore is extremely knowledgeable about them. She takes the time to learn about each one of her patients and knows exactly what they might need, and how to best help their healing. Somehow because of the care and detail she puts behind it I have seen patients heal much faster than they seemingly would elsewhere. Nursing homes are often a place where it seems to be an imposition when EMS comes in and needs things but Danielle has always made us feel welcome.
5 inspection visits in the last three years, 28 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionDeficient, Provider has no plan of correction
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Apr 8, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Apr 8, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 22, 2024
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 30, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 2, 2024
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 30, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 30, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 26, 2024
Provide a written emergency evacuation plan.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 30, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 30, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 26, 2024
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 30, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 26, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 26, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 26, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 26, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 16, 2021
Ensure that testing and maintenance of electrical equipment is performed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 13, 2021
Construct fire resistant interior walls.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 8, 2021
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 19, 2019
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 19, 2019
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 19, 2019
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 19, 2019
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 16, 2019
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 16, 2019
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 19, 2019
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 19, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Smoky Mountain Health and Rehabilitation Center offers Skilled Nursing / Long Term Care.
Smoky Mountain Health and Rehabilitation Center is located at 415 Cole Drive in Pigeon Forge, Tennessee.
Families and reviewers frequently praise the compassion of individual nurses, CNAs, and therapists at this Pigeon Forge skilled nursing facility, especially the wound care team. However, food quality draws repeated criticism, and one serious report describes a resident leaving with bed sores and lice, raising concerns about oversight in some cases.
Smoky Mountain Health and Rehabilitation Center had 5 government inspection visits in the last three years, with 28 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Smoky Mountain Health and Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Smoky Mountain Health and Rehabilitation Center? Claim this listing to update photos, pricing, and details. It's free.
Other senior living options within 25 miles of Pigeon Forge.
Sevierville, Tennessee3.9 mi
5(36)
Assisted LivingMemory Care
Sevierville, Tennessee3.9 mi
4.9(25)
Assisted Living
Sevierville, Tennessee3.9 mi
3.8(43)
Skilled Nursing / Long Term Care
Sevierville, Tennessee7 mi
4.4(18)
Assisted LivingMemory Care
Dandridge, Tennessee16.4 mi
4.2(89)
Skilled Nursing / Long Term Care
Maryville, Tennessee18 mi
4(134)
Independent LivingSkilled Nursing / Long Term Care
Home care agencies serving Pigeon Forge bring help to the house: daily living, companionship, and respite for family caregivers.
