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Signature Healthcare Of Primacy

6025 Primacy Parkway

3.6(175 ratings)· Memphis average: 4.1

Signature Healthcare Of Primacy, photo 11 / 5

Quick Facts

Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
120
Facility type
Skilled nursing with dedicated short-term rehab unit
Spiritual care
Interfaith spirituality programming offered on-site
Staffing concern
Multiple reports of inadequate weekend/night staffing

What Families Think

Reviews for Signature HealthCARE of Primacy are sharply divided: many families and referral partners praise the rehab therapy team and describe a clean, friendly facility, while a large number of others report serious understaffing, neglect, and unsanitary conditions. The rehab/therapy department is consistently singled out as a strength, but basic custodial and nursing care is described as inconsistent and, at times, alarming.

The Good

  • Rehab and therapy team frequently praised by families
  • Several reviewers call the facility clean and well-kept
  • Specific staff members noted as compassionate and attentive
  • Positive outcomes reported after short-term rehab stays
  • Admissions and discharge planning described as smooth by some

The Bad

  • Numerous reports of understaffing, especially on nights/weekends
  • Multiple accounts of residents left in soiled diapers for hours
  • Several reviewers describe strong urine odors throughout the facility
  • Reports of missed or delayed medications and poor communication from staff/management

AI-generated from reviews and community data.

Signature Healthcare Of Primacy is a senior living community in Memphis, Tennessee offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.6 out of 5 across 175 reviews.

About Signature Healthcare Of Primacy

Signature HealthCARE of Primacy in Memphis, Tennessee is a resident-centered healthcare community that aims to help patients receive the care they need with the dignity they deserve. As part of the Signature HealthCARE family of facilities, it operates with a mission to revolutionize the healthcare industry through a culture focused on resident-centered services.

The community includes a short-term unit specializing in rehabilitation and clinical services designed to help patients move forward in their recovery. Rehabilitation programming is offered with attention to both the physical and emotional well-being of patients.

Programming at the facility is designed to meet the needs and desires of the individuals served, including varied clinical programming along with interfaith spirituality and quality of life initiatives. These offerings are tailored to the multi-ethnic, multi-cultural populations found in the urban markets the facility serves.

Signature HealthCARE of Primacy also emphasizes customer experience and resident satisfaction, with services designed to enhance both. The facility continues to work toward creating integrated care networks intended to support enhanced quality and continuity of care for residents in its urban market.

Types of Care at Signature Healthcare Of Primacy

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Religious Services
  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Signature Healthcare Of Primacy

3.6overall · 175 ratings combined

3.6★ on Google (175)

Ben Bukowiec

Jul 2026

via Google

The staff here is professional and kind, and the facility is clean and organized. I wouldn’t hesitate to get care here for a loved one!

Kimberly Newsom

Jul 2026

via Google

My mother was here. The care provided by the nursing staff was very caring and loving. They kept me informed of all her care needs. The facility was very clean, and the rehab team was very supportive.

Sarah Wilson

Jun 2026

via Google

Staff is SOOO nice and sweet. Rehab is the best

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Government Inspection History

3 inspection visits in the last three years, 11 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 3, 2026Fire Safety StandardHealth Standard7 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 6, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2026

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2026

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2026

  • Have restrictions on the use of portable space heaters.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2026

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 15, 2026

Dec 1, 2021Fire Safety StandardHealth Standard4 citations
  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 1, 2022

  • Assure that each resident’s assessment is updated at least once every 3 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 1, 2022

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 1, 2022

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 1, 2022

Oct 22, 2019Fire Safety StandardHealth StandardNo citations

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Signature Healthcare Of Primacy offer?

Signature Healthcare Of Primacy offers Skilled Nursing / Long Term Care.

Where is Signature Healthcare Of Primacy located?

Signature Healthcare Of Primacy is located at 6025 Primacy Parkway in Memphis, Tennessee.

What do families say about Signature Healthcare Of Primacy?

Reviews for Signature HealthCARE of Primacy are sharply divided: many families and referral partners praise the rehab therapy team and describe a clean, friendly facility, while a large number of others report serious understaffing, neglect, and unsanitary conditions. The rehab/therapy department is consistently singled out as a strength, but basic custodial and nursing care is described as inconsistent and, at times, alarming.

How did Signature Healthcare Of Primacy do on recent health and safety inspections?

Signature Healthcare Of Primacy had 3 government inspection visits in the last three years, with 11 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Signature Healthcare Of Primacy?

Submit the Request Information form on this page to connect with Signature Healthcare Of Primacy and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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