1 / 5CMS Care Compare
Reviews of Quince Nursing and Rehab Center are mixed, with several families praising warm, attentive caregivers and a clean environment, while other reviewers report serious lapses in communication, cleanliness, and staff professionalism. The split in experiences suggests care quality may vary depending on which staff and shift a resident encounters.
AI-generated from reviews and community data.
Quince Nursing and Rehab Center is a senior living community in MEMPHIS, Tennessee offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Laundry Service and Emergency Call System. Families rate it 3.4 out of 5 across 18 reviews.
Quince Nursing and Rehab Center is a skilled nursing and long-term care facility in Memphis, Tennessee. The community serves residents requiring post-acute recovery or ongoing medical care in a residential setting.
Family experiences at Quince are starkly divided. Families whose relatives received care from direct care staff reported genuinely positive impressions: CNAs described as going "over and beyond," a spotless and well-kept facility, and staff members characterized as caring, compassionate, and professional. Families noted practical touches like readily available hydration aids and organized medication supplies. However, other families documented serious concerns about admissions communication, room cleanliness, responsiveness to resident needs including pain management, and staff professionalism, with one family noting they "couldn't get him out of there quick enough" after discovering a disgustingly dirty room.
The inconsistency in care quality and service delivery is reflected in the facility's 3.4-star Google rating across 18 reviews, where five-star and one-star ratings cluster at opposite ends with little middle ground. Prospective residents and families should ask specific questions about cleanliness standards, medication oversight, and staff assignments before admission.
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Help Me Choose3.4overall · 18 ratings combined
3.4★ on Google (18)
Lucia Johnson
Sep 2025
This nursing home is employed by CNA's that go over and beyond their duties. The residents have adult briefs that are always in their closets. The nurses have ALL of the supplements needed for their med pass. There are ice makers in the facility which makes it convenient for the residents to receive hydration from the staff as they need it. If a need arises, alert the appropriate staff member and that need will be addressed.
Christina Washington
Jun 2025
Who ever Ms Watkins needs to check her attitude immediately
The Phoenix
Apr 2025
Admissions director is extremely rude and lies! They told us that they had EVERYTHING my LO needed for their care. We made plans and were actually relieved when we were notified they was accepted. When we approved them to be admitted after a few days they abruptly changed their minds, when the hospital and I tried to call MULTIPLE TIMES they ignored us. When I finally called this female "director of admissions" instead of just answer my questions, she was immediately defensive, unprofessional, rude, loud. I asked her why and her response was " I already spoke to someone at the hospital, I'm not going back and forth with you" (I never even got to ask why...she was real defensive from the beginning) I tried to ask her if she had any suggestions of another facility and she stated, "I don't know of anybody, have a good day" and she hung up on me. Last week when I met her, she went on and on talking about how the past staff was horrible and new people have been hired....OBVIOUSLY, that was a lie because if they accept a person then reject them days later... then when questioned they are unprofessional and rude to family and hospital admins...there's still some TRASH employment still at that facility. And if that's how they allow an admissions employee to act I just imagine how the nursing staff is... Don't believe the FAKE reviews...I got duped...because we thought my LO had a place they have now screwed other spots that were filled and my LO may have to be placed out of state. Also I find it interesting and suspicious that the owners only respond to the positive reviews on here...that should indicate how they handle things ...
Christy Russell Smith
Feb 2025
This nursing home has exceeded my expectations. The facility is spotless and well-kept, and the caregivers are both professional and friendly. It’s easy to see that they prioritize the safety and comfort of their residents. My mom is happy and thriving here, and I couldn't ask for a better place for her care.
Sharon Robinson
Feb 2025
Very comforting environment 🤗.
4 inspection visits in the last three years, 48 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 29, 2026
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2026
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2026
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2026
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2026
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2026
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 22, 2026
Have properly located and lighted "Exit" signs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2026
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 29, 2026
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2026
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2026
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2026
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2026
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 28, 2026
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2026
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2026
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2026
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2026
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 26, 2026
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jul 18, 2025
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 17, 2025
Respond appropriately to all alleged violations.
Severity J of L: immediate jeopardy, isolatedCorrected Nov 12, 2021
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity J of L: immediate jeopardy, isolatedCorrected Nov 12, 2021
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedCorrected Nov 12, 2021
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Severity J of L: immediate jeopardy, isolatedCorrected Nov 12, 2021
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 12, 2021
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 12, 2021
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 12, 2021
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 12, 2021
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 12, 2021
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 27, 2020
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2020
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2020
Post nurse staffing information every day.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2020
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2020
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2020
Have restrictions on the use of highly flammable decorations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2020
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2020
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2020
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2020
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2020
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2020
Conduct risk assessment and an All-Hazards approach.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2020
Establish policies and procedures for volunteers.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2020
Provide primary/alternate means for communication.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2020
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2020
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2020
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 9, 2020
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Quince Nursing and Rehab Center offers Skilled Nursing / Long Term Care.
Quince Nursing and Rehab Center is located at 6733 QUINCE ROAD in MEMPHIS, Tennessee.
Reviews of Quince Nursing and Rehab Center are mixed, with several families praising warm, attentive caregivers and a clean environment, while other reviewers report serious lapses in communication, cleanliness, and staff professionalism. The split in experiences suggests care quality may vary depending on which staff and shift a resident encounters.
Quince Nursing and Rehab Center had 4 government inspection visits in the last three years, with 48 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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