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Feedback on Shepherd of the Valley Howland is sharply divided: some families describe warm, attentive staff and a clean, well-run community, while others report serious neglect and understaffing in the nursing unit, including one account of a resident's death attributed to lack of care. The community offers a full continuum from independent living to skilled nursing and rehabilitation, but experiences with staffing and responsiveness appear inconsistent.
AI-generated from reviews and community data.
Shepherd of the Valley Howland is a senior living community in Howland, Ohio offering Independent Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.2 out of 5 across 48 reviews.
Shepherd of the Valley Howland is a senior living community in Howland, Ohio, offering independent living, assisted living, memory care, short-term rehabilitation, and respite care across spacious rooms, apartments, and condos.
The community provides assisted living with multiple levels of support tailored to residents' needs, including personal assistance with activities of daily living while respecting dignity and privacy. Short-term rehabilitation services include physical, occupational, and speech therapy. Respite care is available for temporary stays, with trained providers assisting with bathing, dressing, medications, exercise, and companionship.
Independent living condos feature single-level floor plans with in-unit laundry, attached garages, and routine maintenance included. Independent living apartments offer freedom from indoor and outdoor maintenance, housekeeping, and shared laundry facilities. Long-term care residents benefit from personalized wellness plans, recreational activities, social functions, and optional dining programs.
The community emphasizes maintenance-free living with comprehensive hospitality services, recreational opportunities, wellness programming, and dining options. Monthly wellness checks are part of the care model for independent residents.
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Help Me Choose3.2overall · 48 ratings combined
3.2★ on Google (48)
Meghan Palumbo
Mar 2026
This facility is awful!!<br>Therapy is degrading and rude to the residents<br>They would not let my mother leave to sit with my dad as he was dying and just kept pushing how insurance will cut her!<br>No decent humanity shown in that<br>Don’t ever send a loved one to this facility
Meghan Palumbo
Mar 2026
This facility is awful!! Therapy is degrading and rude to the residents They would not let my mother leave to sit with my dad as he was dying and just kept pushing how insurance will cut her! No decent humanity shown in that Don’t ever send a loved one to this facility
SuperMissDaisey
Jan 2026
One star is all that needed if you think this place cares ,think again.
Margaret Mahon
Dec 2025
If I could give lower I would they accepted my husband when they knew they didn't have the staff to care for him they left him alone in a dirty room and he got septes and died the place might be OK if you're not sick but I would never recommend them to my worst enemy
Greg
Nov 2025
Please do not place a loved one in this nursing facility… certainly not in the nursing unit. I strongly urge you to look elsewhere. The staff are noticeably inattentive, overwhelmed, and at times outright dismissive. On two different visits I witnessed residents break into tears, and no one bothered to ask what was wrong or offer support. Breakfast is served around 9 or 9:30 in the morning, and residents are then left sitting in the dining area until lunch at 12:30, with little to no interaction or engagement. The activities that are offered are minimal, under-stimulating, and often feel like an afterthought; every so often something worthwhile will appear, but it is not consistent. Meanwhile, I have heard staff openly gossiping about one another and discussing their food orders instead of tending to residents who are clearly in need. One resident was repeatedly saying, “please, my leg hurts… can I please go to my room,” and was completely ignored. She had been out there for at least an hour at that point. There have even been times when staff could not confirm whether my aunt had eaten or not, which is deeply concerning. Residents have quietly said, “they are not too nice here,” and sadly, I agree. This has not been an isolated incident… these issues have persisted for months. I see that others have had the same experiences, and rather than asking us to send a follow-up email, YOU NEED TO DO THE WORK AND LOOK AT WHAT IS GOING ON. I do not want the same copy and pasted automated response. There are far better options out there, and families deserve to know the truth before trusting this place with someone they love.
3 inspection visits in the last three years, 18 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Install a fire alarm system that can be heard throughout the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 1, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 1, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 1, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 1, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 1, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 27, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 27, 2023
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 27, 2023
Install an approved automatic sprinkler system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 27, 2023
Meet requirements for sections of health care facilities separated by fire resistive construction.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 27, 2023
Install properly constructed and protected linen or trash chutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2020
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2020
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2020
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2020
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2020
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2020
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2020
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2020
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Shepherd of the Valley Howland offers Independent Living and Skilled Nursing / Long Term Care.
Shepherd of the Valley Howland is located at 4100 North River Road in Howland, Ohio.
Feedback on Shepherd of the Valley Howland is sharply divided: some families describe warm, attentive staff and a clean, well-run community, while others report serious neglect and understaffing in the nursing unit, including one account of a resident's death attributed to lack of care. The community offers a full continuum from independent living to skilled nursing and rehabilitation, but experiences with staffing and responsiveness appear inconsistent.
Shepherd of the Valley Howland had 3 government inspection visits in the last three years, with 18 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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Home care agencies serving Howland bring help to the house: daily living, companionship, and respite for family caregivers.
