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Continuing Healthcare of Niles

2565 Niles Vienna Rd

2.3(54 ratings)

Continuing Healthcare of Niles — photo 11 / 5

Quick Facts

Total units
120
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Partnership
Certified beds
120

What Families Think

Continuing Healthcare of Niles is a skilled nursing and long-term care facility with a low overall Google rating of 2.3 out of 5 across 54 reviews. While one family described attentive, communicative staff, most reviewers report serious concerns about staffing levels and basic care needs going unmet. The reviews suggest a wide gap between best-case and worst-case experiences at this community.

The Good

  • Some staff described as kind, patient, and attentive
  • Management proactively communicates changes to families
  • Staff members named individually for going above and beyond

The Bad

  • Multiple reports of chronic understaffing affecting care quality
  • Several reviewers describe unanswered call lights and long waits
  • Multiple accounts of residents going days or weeks without bathing
  • One report of short-term rehab sessions limited to 15-20 minutes
  • Reviewers describe difficulty reaching nursing staff by phone

AI-generated from reviews and community data.

About Continuing Healthcare of Niles

Continuing Healthcare of Niles is a skilled nursing / long term care community in Niles, Ohio. The community is licensed for up to 120 residents.

Families rate Continuing Healthcare of Niles 2.3 out of 5 based on 54 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

2.3overall · 54 ratings combined

2.3★ on Google (54)

Juanita Osborne

May 2026

via Google

My mother, has been at Continuing Healthcare for around three months now. This is a completely new experience for her, however, the staff and management have been nothing but nice, patient, kind, and they make sure she is aware of any changes that may occur. Alexis and.Jamaya are so kind and they go out of their way to make sure my mother has a smile on her face. Lori, Karen, and Marsha are also extremely kind and considerate. Management will also make sure they contact me to make me aware of any changes or concerns they may have with my mother.My sisters and I would like to thank everyone at Continuing Healthcare for their love, patience, professionalism, and kindness.

Rose Pruneski

Apr 2026

via Google

I call and call and call no one answer’s in the evening. And if they do by chance they tell you they will send my call to my fiancé‘s Nurse. Out of 12 calls to this place I only got to speak to the nurse one time in the past 3 days. I myself have been very sick and not able to visit my fiancé. Let’s see if I can get through to the administrator tomorrow when I call. This place sucks I know they’re very understaffed. But there’s been numerous problems with this place. I would never suggest you send a loved one there will be moving him from this facility hopefully in the next couple days..

Lauren M

Oct 2025

via Google

My grandma has been there several times and the therapy staff has always done a great job getting her back up and moving.

Barbara Runion Faris

Jun 2025

via Google

I just had to send my spouse there for the 2nd time and everything that the woman , Cindy posted about her mother's stay is exactly how it is. If you don't visit daily and ask questions or take care of the patients bathing, bath Visit or getting meds when needed, you might as well talk to the wall.

Francine R Garrett

Jun 2025

via Google

I would never send my loved one to this place oh wait I did and she was not given a shower for the whole 9 days she was there, disgusting! Some of the aides and nurses are great but you can’t get your job done correctly when there’s 20-30 residents being taken care of by one person! Some of the staff is rude and lazy! And the place is not clean.

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Frequently Asked Questions

What types of care does Continuing Healthcare of Niles offer?

Continuing Healthcare of Niles offers Skilled Nursing / Long Term Care.

Where is Continuing Healthcare of Niles located?

Continuing Healthcare of Niles is located at 2565 Niles Vienna Rd in Niles, Ohio.

What do families say about Continuing Healthcare of Niles?

Continuing Healthcare of Niles is a skilled nursing and long-term care facility with a low overall Google rating of 2.3 out of 5 across 54 reviews. While one family described attentive, communicative staff, most reviewers report serious concerns about staffing levels and basic care needs going unmet. The reviews suggest a wide gap between best-case and worst-case experiences at this community.

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