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Continuing Healthcare of Niles

2565 Niles Vienna Rd

2.3(54 ratings)· Niles average: 2.4

Continuing Healthcare of Niles, photo 11 / 5

Quick Facts

Total units
120
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Partnership
Certified beds
120

What Families Think

Continuing Healthcare of Niles is a skilled nursing and long-term care facility with a low overall Google rating of 2.3 out of 5 across 54 reviews. While one family described attentive, communicative staff, most reviewers report serious concerns about staffing levels and basic care needs going unmet. The reviews suggest a wide gap between best-case and worst-case experiences at this community.

The Good

  • Some staff described as kind, patient, and attentive
  • Management proactively communicates changes to families
  • Staff members named individually for going above and beyond

The Bad

  • Multiple reports of chronic understaffing affecting care quality
  • Several reviewers describe unanswered call lights and long waits
  • Multiple accounts of residents going days or weeks without bathing
  • One report of short-term rehab sessions limited to 15-20 minutes
  • Reviewers describe difficulty reaching nursing staff by phone

AI-generated from reviews and community data.

Continuing Healthcare of Niles is a senior living community in Niles, Ohio offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 2.3 out of 5 across 54 reviews.

About Continuing Healthcare of Niles

Continuing Healthcare of Niles is a skilled nursing / long term care community in Niles, Ohio. The community is licensed for up to 120 residents.

Families rate Continuing Healthcare of Niles 2.3 out of 5 based on 54 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Continuing Healthcare of Niles

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Continuing Healthcare of Niles

2.3overall · 54 ratings combined

2.3★ on Google (54)

Juanita Osborne

May 2026

via Google

My mother, has been at Continuing Healthcare for around three months now. This is a completely new experience for her, however, the staff and management have been nothing but nice, patient, kind, and they make sure she is aware of any changes that may occur. Alexis and.Jamaya are so kind and they go out of their way to make sure my mother has a smile on her face. Lori, Karen, and Marsha are also extremely kind and considerate. Management will also make sure they contact me to make me aware of any changes or concerns they may have with my mother.My sisters and I would like to thank everyone at Continuing Healthcare for their love, patience, professionalism, and kindness.

Rose Pruneski

Apr 2026

via Google

I call and call and call no one answer’s in the evening. And if they do by chance they tell you they will send my call to my fiancé‘s Nurse. Out of 12 calls to this place I only got to speak to the nurse one time in the past 3 days. I myself have been very sick and not able to visit my fiancé. Let’s see if I can get through to the administrator tomorrow when I call. This place sucks I know they’re very understaffed. But there’s been numerous problems with this place. I would never suggest you send a loved one there will be moving him from this facility hopefully in the next couple days..

Lauren M

Oct 2025

via Google

My grandma has been there several times and the therapy staff has always done a great job getting her back up and moving.

Barbara Runion Faris

Jun 2025

via Google

I just had to send my spouse there for the 2nd time and everything that the woman , Cindy posted about her mother's stay is exactly how it is. If you don't visit daily and ask questions or take care of the patients bathing, bath Visit or getting meds when needed, you might as well talk to the wall.

Francine R Garrett

Jun 2025

via Google

I would never send my loved one to this place oh wait I did and she was not given a shower for the whole 9 days she was there, disgusting! Some of the aides and nurses are great but you can’t get your job done correctly when there’s 20-30 residents being taken care of by one person! Some of the staff is rude and lazy! And the place is not clean.

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Government Inspection History

11 inspection visits in the last three years, 51 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 2, 2026Health Complaint1 citation
  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 3, 2026

Nov 17, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 18, 2025

Jun 5, 2025Health Complaint3 citations
  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 17, 2025

  • Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 17, 2025

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 17, 2025

May 5, 2025Fire Safety StandardHealth ComplaintHealth Standard10 citations
  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 16, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 16, 2025

  • Have power receptacles that are properly grounded.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 16, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 16, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 16, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2025

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2025

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2025

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 16, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 16, 2025

Mar 6, 2025Health Complaint3 citations
  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 7, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 7, 2025

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 7, 2025

Jan 28, 2025Health ComplaintInfection Control7 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 6, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 6, 2025

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 6, 2025

  • Ensure that residents are free from significant medication errors.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 6, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 6, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 6, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 6, 2025

Oct 3, 2024Health ComplaintInfection Control1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 15, 2024

Aug 15, 2024Health Complaint6 citations
  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Sep 5, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 5, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 5, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 5, 2024

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 5, 2024

  • Post nurse staffing information every day.

    Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected Sep 5, 2024

Jul 8, 2024Health Complaint1 citation
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 5, 2024

Aug 18, 2022Fire Safety StandardHealth Standard5 citations
  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 30, 2022

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 30, 2022

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 30, 2022

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2022

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2022

Aug 28, 2019Fire Safety StandardHealth Standard13 citations
  • Have properly installed electrical wiring and gas equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 28, 2019

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 28, 2019

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2019

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 28, 2019

  • Have proper power supply for life support equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 11, 2020

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2019

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2019

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2019

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2019

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2019

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2019

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2019

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 28, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Continuing Healthcare of Niles offer?

Continuing Healthcare of Niles offers Skilled Nursing / Long Term Care.

Where is Continuing Healthcare of Niles located?

Continuing Healthcare of Niles is located at 2565 Niles Vienna Rd in Niles, Ohio.

What do families say about Continuing Healthcare of Niles?

Continuing Healthcare of Niles is a skilled nursing and long-term care facility with a low overall Google rating of 2.3 out of 5 across 54 reviews. While one family described attentive, communicative staff, most reviewers report serious concerns about staffing levels and basic care needs going unmet. The reviews suggest a wide gap between best-case and worst-case experiences at this community.

How did Continuing Healthcare of Niles do on recent health and safety inspections?

Continuing Healthcare of Niles had 11 government inspection visits in the last three years, with 51 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Continuing Healthcare of Niles?

Submit the Request Information form on this page to connect with Continuing Healthcare of Niles and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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