Shady Grove Nursing And Rehabilitation Center

kiane norvelle

Jul 2026

via Google ↗

I chose this center for my husband, and I would choose it again without hesitation. The therapy department is excellent, and I had a wonderful experience with the admissions process—the staff was very kind and made us feel welcome. The facility is clean, and while you can't expect restaurant-quality food in a medical center, the food service has exceeded my expectations, especially for a rehab facility. Overall, thank you, Shady Grove; our experience here has been very positive.

David Dickey

Apr 2026

via Google ↗

The rehab got my mother in law back on her feet and going again, but the nursing has a real star in their DON Brenda Efundum. She goes above and beyond to see care is rendered. Chi chi, Francis, and Alex were great. San, the nursing assistant is a kind and gentle soul that renders wonderful personal care to the residents.

Courtney Passmore

Apr 2026

via Google ↗

If I could rate this place zero stars I would. My mom went here for rehab due to a recent hospital stay. The staff was cold, would yell at my mother for pressing the call button for help and didn’t care to provide her with warm food. When I requested her next meal or to heat her breakfast that was cold I was yelled at by the manager Chi Chi who would not accommodate and would not provide her managers name. Additionally, the therapist would be pushy after completing dialysis. If this is how they treat guest, how do they treat those who need accommodations while not supervised..

King D.

Mar 2026

via Google ↗

I would strongly caution anyone considering this rehabilitation facility. Our recent experience has been extremely concerning. Basic patient care needs are not being met consistently—medications are delayed or unavailable, and patients are not assisted in a timely or respectful manner when requesting help, including with something as essential as using the restroom. Staff attitudes were often dismissive, impatient, and at times outright aggressive. Simple interactions felt rushed or handled with frustration rather than compassion. There were also instances of inappropriate and unprofessional remarks made to patients, which is completely unacceptable in a healthcare setting. Safety is a major concern. Patients who are clearly fall risks are being placed in rooms without basic precautions such as bed rails, and without access to essential mobility equipment like wheelchairs or walkers. This leaves vulnerable individuals confined to their beds or attempting to move without proper support, which is extremely dangerous. There have also been instances where patients were left unattended in unsafe situations despite requesting help. There also seems to be a lack of communication and coordination among staff, leading to confusion about care plans, therapy schedules, and basic services. Additionally, the quality of food and overall responsiveness to patient concerns were inconsistent, with conflicting answers depending on which staff member was asked. Most concerning of all, the environment created here can make patients feel afraid to ask for help, which should never happen in a place meant for healing and recovery. Facilities like this are entrusted with the care of vulnerable individuals, and compassion, professionalism, and attentiveness should be the standard—not the exception. Based on our experience, I would not recommend this facility.

Robert C

Sep 2025

via Google ↗

Based on my experience and opinion, I cannot recommend his facility as a subacute rehabilitation option. Our 89-year-old mother was transferred here from a hospital for rehabilitation following a stroke. While there were some exceptions, and some of the staff members seemed genuinely to want to provide a good level of care, our overall experience here was abysmal and we moved our mother to another facility within 24 hours. Here are just a few examples of the level of care we experienced: 1. When our mother arrived at Shady Grove in the afternoon by ambulance service, her room was only partially prepared. The staff member preparing the room abandoned the effort, and the transport team was forced to place our mother on an uncovered vinyl mattress with only the sheet that had been used for the transport gurney between her and the vinyl. For hours, no additional work was done to prepare the room. Finally, around 8 pm, a staff member dropped off some sheets for us to use. 2. Our mother is a fall risk, with that risk having being noted with her transfer and on a wrist band she wears. The facility did nothing to ameliorate that risk—no bed rails (even with us offering to sign the standard waiver), no bolsters, and no pads on the floor. The staff claimed it was too late in the day—after accepting our mother as a patient at that time of day. The staff told us the best they could suggest is that we lower the bed as much as possible (so that any fall onto the hard tile floor would be as short a distance as possible). Essentially, Shady Grove accepted a patient with a significant fall risk and was not prepared, and did virtually nothing, to mitigate that risk. 3. At one point in the evening, about 9:30 pm, we needed additional help to contain our mother in the bed, since she was rolling and uncomfortable. When one of our personal caregivers who stays with our mother 24/7 asked for help in containing the fall risk, the staff told her that if our mother falls or dislodges a catheter that would be our responsibility. I called the duty nurse at the hallway station. She reiterated that they could not contain the fall risk and said “it is out of my hands.” She then transferred me to the night nursing supervisor, but the phone just rang on and on with no way to leave a message. 4. When we needed help in the morning helping our mother to the bathroom, we called for assistance. A staff member finally arrived and was aggressive with our mother, pulling her arm in a manner that caused her discomfort. Our caregiver pointed this out, and the staff member dismissed her concern saying essentially that he knew better than her how to move a patient. There are other examples, but I trust these suffice to illustrate the the issues we had. About the facility itself, I can say that the lobby and hallways seemed to have been remodeled in the not-too-distant-past and appeared generally clean. However, I found the patient room to which our mother was assigned disgusting. It had dirty scuff marks on the walls, a stained cork board, worn and gouged furniture, a cracked sink vanity, corroded/rusted sink fixtures, a cracked toilet, a stained chair, and a dirty ceiling covered with who-knows-what (dust? mold?). (See sample photos). We moved our mother to another facility the day after she was transferred to Shady Grove. When we told the staff at Shady Grove we had arranged the transfer by ambulance service, the staff insisted we sign a statement that we were moving our mother against medical advice. We had never spoken to a doctor there, and no such medical advice had ever been given to us. Nor could such advice have been honestly given since our mother had just been transferred to Shady Grove by ambulance service the day before. We refused to sign the document because there was no factual basis for it. My opinion and sense is that the document was part of a tactic to have us keep our mother there.