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Wellspring Lutheran Services Saginaw Senior Living Campus

1413 Gratiot Ave

2.8(9 ratings)

Wellspring Lutheran Services Saginaw Senior Living Campus — photo 11 / 5

Quick Facts

Year opened
1985
Therapy Services
On-site physical, occupational and speech therapy
Independent Living Pricing
All-inclusive monthly rental, no buy-in fee
Home Care Access
Outside home care agencies have offices on-site

What Families Think

Reviews for this Wellspring Lutheran Services campus are sharply divided: some visitors and short-term residents praise a friendly, pleasant atmosphere, while several families report serious lapses in medication management and basic care for assisted living residents. The community's low overall rating reflects a mix of positive tour experiences and troubling accounts of neglect from those who actually placed a loved one there.

The Good

  • Staff described as friendly and helpful
  • Tour guides described as knowledgeable and welcoming
  • Facility itself described as clean and nice
  • Considered reasonably priced compared to other communities toured
  • On-site physical, occupational and speech therapy

The Bad

  • Multiple reports of missed or delayed critical medications
  • Reports of neglect: missed meals, briefs, bathroom needs
  • One report of a resident being dropped and not documented
  • Reports of slow or absent staff response to resident needs
  • One report of rent significantly raised shortly after move-in
  • Reviewers cite need for management and caregiving staff changes

AI-generated from reviews and community data.

About Wellspring Lutheran Services Saginaw Senior Living Campus

At Serenity Springs, Our purpose is to serve the population of elderly adults by addressing the emotional, intellectual, physical, and social needs of the community member.

Amenities!

•    Beautiful patio and garden area
•    Complimentary parking for residents & guest
•    Physical, occupational and speech Therapy
•    Home cooked meals served 3 times per day with additional snacks.
•    Utilities included
•    Cable Television
•    Religious services
•    Housekeeping services
•    Life enrichment activities

ABOUT US

At Serenity Springs we aspire to deliver the best in quality. Care, ​and convenience. Our assisted living & memory care facility is a community that strives to offer residents a feeling of home, comfort, and independence. We offer a wide range amenities,which include, but are not limited to in-house salon services, courtyard, and activities rooms coupled with the best culinary experience, range of group/solo activities, and everyday events. is cover something new at our community every day and always be ready for a great time.

The best cuisine, personal interactions, care and attention to detail are the foundations, care and attention details are the foundations of serenity springs where everyday is new experience and our residents enjoy The New Standard ​of Senior Living.

Independent Retirement Living

Independent Retirement Living is a new concept pioneered by our CEO. Our CEO saw an opportunity to provide seniors with an alternative to conventional retirement living options. Our Independent Retirement Living units features an individual living space for seniors who do not require specialized care, although Home Care is often available. Typically, these units offer weekly housekeeping, three meals a day, local transportation and regularly scheduled social activities for an ​all-inclusive, monthly rental fee.

​Assisted Living

Our Assisted Living community provide 24-hour assistance based on individual needs, including daily activities such as bathing, ​dressing, housekeeping, meals and medication.

Memory Care

Our Secured Alzheimer’s/Memory Care facility offer specialized care and programs for individuals suffering from Alzheimer’s disease or other memory loss. Our memory Care Unit provides
a safe and physically secured environment and operates as ​a or part of an Assisted Living community.

​Respite

Respite care is a short-term stay within our Assisted Living facility that allows primary caregivers a break or gives the resident a trial stay to get acquainted with the service provider.

​Home Care

Home Care allows seniors to receive in-home assistance based on frequency and level of need, and may include daily activities such as bathing, dressing, housekeeping, meals and medication. Home Care is available for private home and Independent Retirement Living but may be restricted in facilities providing higher levels of care. At Serenity Springs, Home Care is available through outside agencies, many of whom have an office right ​on site. Our Community Managers can provide all the details.

Types of Care

Assisted LivingAt-Home CareHome Health and HospiceIndependent LivingMemory CareRespite / Short-Term Care

Amenities

Room Amenities

  • Private Rooms

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Professional Chef

Community Amenities

  • 24-Hour Staff
  • Fitness Center
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Medical Staff
  • Outdoor Patio
  • Security
  • Transportation Services
  • Walking Paths

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews

2.8overall · 9 ratings combined

2.8★ on Google (9)

Jeanne Snodgrass

Aug 2025

via Google

I am giving them a great review. However, my mom is not going there only because they do not accept the Medicaid waiver program. Totally bummed about that. If you’re going for a tour with one or both of your parents, ask for Brandy. She is very knowledgeable and very nice. The place itself is very nice. It’s very reasonably priced from what I’ve seen as I toured several others. During our tour, everyone working and living there seemed to be happy and enjoying themselves.

Lisa Garcia-Herr

Oct 2024

via Google

If you love your family member do not leave them with these people. Beautiful facility horrid care. If I could give them negative stars I would. It is scary how bad the administration and nursing staff is. Check to make sure your loved ones are getting their meds if you do leave them here. These people are so dysfunctional it’s scary they are allowed to care for elders.

Angie Metiva

Aug 2024

via Google

Please do not trust Wellspring Assisted Living to care for your loved one. The administrative staff are kind and informative but their medical staff are, to put it mildly, negligent. They did not provide a critical medication to our loved one for 5 days! We started calling Nurse Amanda after 3 days when we noticed something was very wrong and took our loved one to the doctor and for blood work to confirm what was happening. Two days later, after multiple messages and in person requests to speak to someone with no response, our loved one had to be hospitalized. She passed away a few weeks later. Yes, she had other health issues but being hospitalized back to back can take a serious toll on a person and they often cannot recover. When I finally spoke to Nurse Amanda (a week later) her response was as if this is all common place at Wellspring. She said "Oh, it looks like the medicine wasn't sent by the pharmacy. Sorry about that they usually tell me when something doesn't come in". Her apology was not genuine and I had to argue with her to tell me how long it had been since the medication was received. I understand these things can happen with medication refills. If they would have let us know she was not getting a critical medication or even returned one of our calls we could have prevented this. No one at Wellspring contacted us to see how she was doing, no apology, no steps to ensure this doesn't happen again. We paid six weeks in advance, over $8,000 and she was there for a total of 8 days. They never offered to work with us to refund any money or anything. Again, the feeling I got from everyone was this happens all the time. I have been where you are now, reading reviews and taking tours. Trust me when I say Wellspring is not the place you are looking for. Symphony Tri-Cities were amazing, our loved one passed away there. They suffer staffing shortages like all of these facilities do but they actually care about their patients and their families. The Symphony care team is amazing! Two other places we toured that I would recommend - Winter Village in Frankenmuth. They had a cool facility and the best activity calendar by far. We were concerned our loved one wasn't independent enough to stay there but it was a nice place. Also, Charter Senior Living in Bay City. That place had a very serene energy, it was beautiful and the residents there were by far the happiest we saw during our six tours. Unfortunately there were no rooms available when we needed residence. I can't speak to the medical staff because we didn't stay there but I wished many times that we had chosen one of them.

Heidi Garcia

Jun 2024

via Google

If I could leave negative stars I would. Do not put your loved one at Wellspring Lutheran Services Assisted Living in Saginaw. ***HEED THIS WARNING*** Slow response times for residents (sometimes no response at all), dropped multiple residents medications and overall resident neglect. Neglect included: forgetting to feed resident, change briefs, wouldn’t take resident to the bathroom when requested, forgot to put resident to bed, forgot to give breathing treatments & meds, dropped the resident on the floor and didn’t report it. Significantly raised the rent within a couple months of moving in! The management team needs to be completely replaced along with a good portion of the caregivers.

mike vanepps

Jun 2017

via Google

The staff is very friendly and helpful

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Frequently Asked Questions

What types of care does Wellspring Lutheran Services Saginaw Senior Living Campus offer?

Wellspring Lutheran Services Saginaw Senior Living Campus offers Assisted Living, At-Home Care, Independent Living, Memory Care and Respite / Short-Term Care.

Where is Wellspring Lutheran Services Saginaw Senior Living Campus located?

Wellspring Lutheran Services Saginaw Senior Living Campus is located at 1413 Gratiot Ave in Saginaw, Michigan.

What do families say about Wellspring Lutheran Services Saginaw Senior Living Campus?

Reviews for this Wellspring Lutheran Services campus are sharply divided: some visitors and short-term residents praise a friendly, pleasant atmosphere, while several families report serious lapses in medication management and basic care for assisted living residents. The community's low overall rating reflects a mix of positive tour experiences and troubling accounts of neglect from those who actually placed a loved one there.

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