BRITT G
Mar 2026
Unprofessional!
1 / 10CMS Care Compare
Scarlet Oaks Community in Cincinnati draws sharply mixed feedback: some families praise caring, attentive staff and a beautiful historic mansion setting, while many others report serious concerns about cleanliness, understaffing, and neglect. The wide gap between five-star and one-star reviews suggests inconsistent day-to-day experience depending on shift, unit, or timing of visit.
AI-generated from reviews and community data.
Scarlet Oaks Community is a senior living community in Cincinnati, Ohio offering Assisted Living, Memory Care and Independent Living. Amenities include Professional Chef, Outdoor Patio and Fitness Center. Families rate it 3.7 out of 5 across 88 reviews.
Scarlet Oaks Community is a skilled nursing facility that offers short-term rehabilitation, long-term care, and respite stays. The community draws on years of hands-on skilled nursing experience, with a professional staff dedicated to resident care.
A specialized ventilator unit serves residents with diverse respiratory support needs, offering one of the more comprehensive respiratory care programs in the region. Newly renovated private rooms provide a peaceful, personalized space for residents.
Scarlet Oaks operates as part of a Continuing Care Retirement Community (CCRC), allowing residents to move smoothly between Assisted Living and Long-Term Care as their needs change.
The community is housed in the historic Scarlet Oaks Mansion, located in Cincinnati's storied Gaslight District. Once the home of George K. Schoenberger, the mansion reflects 19th-century architectural grandeur and now blends that heritage with modern care, set within the charm and character of one of Cincinnati's iconic neighborhoods.
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Help Me Choose3.7overall · 88 ratings combined
3.7★ on Google (88)
BRITT G
Mar 2026
Unprofessional!
Catt Hodge
Feb 2026
Kind staff, clean facility, private rooms. Beautiful building.
Arthur Lewis Sr.
Jan 2026
Went to visit a friend there, the staff was very friendly
Chris
Jan 2026
This place is disgusting and there’s barely any staff there the two that I did get to talk to were rude and did not want to do their jobs. I will be looking for a new place for my Uncle ASAP. This place is a horrible place to bring your family just stand there as long as I did listening the aids were talking about roaches and their food and how they wouldn’t feed it to their dog but yet they’re feeding it to my family member. I set my car and cried after I left the place because it was so disgusting. The smell was horrible. It didn’t look put together like there’s no charisma about the place. There’s no Bright signs or nothing to make the place look happy it looks sad. They need new nurses. These nurses that are there now don’t wanna do their job as a matter of fact, I think I’ll be calling state today because I can only imagine how other residents are being cared for that have nobody to speak up for them.
Andrew Lansing
Jan 2026
This is the worst place to take your loved one there are roaches all over , they can’t keep the same staff every time I go there are diff nurses there. , I’ve had one I’ve trusted and I don’t see them there anymore, the never bath my aunt or even wash her face bc she is unable to do it . Everyone seems lazy . Current came during the night shift once because I got off work and I just wanted to check on her and everybody at the front desk was sleeping. Skip this place we are looking to take her elsewhere
6 inspection visits in the last three years, 51 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 21, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 21, 2025
Have proper power supply for life support equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 21, 2025
Assess the resident when there is a significant change in condition
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2025
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 21, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 21, 2025
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Dec 9, 2024
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Dec 9, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 9, 2024
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 9, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 15, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 15, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 28, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 28, 2023
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 1, 2022
Provide emergency officials' contact information.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 1, 2022
Establish emergency prep training and testing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 1, 2022
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 1, 2022
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 1, 2022
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 1, 2022
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 1, 2022
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 1, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 1, 2022
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 1, 2022
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 1, 2022
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 1, 2022
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 1, 2022
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 1, 2022
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 1, 2022
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 1, 2022
Have proper power supply for life support equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 1, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 1, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 1, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 1, 2022
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 1, 2022
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 1, 2022
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 3, 2019
Observe each nurse aide's job performance and give regular training.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 3, 2019
Install emergency lighting that can last at least 1 1/2 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 3, 2019
Have exits that are accessible at all times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 3, 2019
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 3, 2019
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 3, 2019
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2019
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2019
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2019
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2019
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Scarlet Oaks Community offers Assisted Living, Independent Living, Memory Care and Skilled Nursing / Long Term Care.
Scarlet Oaks Community has not published its pricing. For context, communities in Cincinnati that publish rates start around $3,425 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Yes. Scarlet Oaks Community is listed as accepting Medicaid. Availability of Medicaid beds can be limited, so confirm current openings directly with the community.
Scarlet Oaks Community is located at 440 Lafayette Ave in Cincinnati, Ohio.
Scarlet Oaks Community in Cincinnati draws sharply mixed feedback: some families praise caring, attentive staff and a beautiful historic mansion setting, while many others report serious concerns about cleanliness, understaffing, and neglect. The wide gap between five-star and one-star reviews suggests inconsistent day-to-day experience depending on shift, unit, or timing of visit.
Scarlet Oaks Community had 6 government inspection visits in the last three years, with 51 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Scarlet Oaks Community and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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