Cheyenne Lessard
Aug 2025
They truly care for the community and the staff work hard to provide great care to their clients.
Santa Fe Home Care of New Mexico, Inc.
100 Wyatt Dr, Suite A3.4(5 ratings)· Las Cruces average: 4.3
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Quick Facts
- Medicare quality
- 1.5 of 5 stars
- Medicare certified
- Since 2014
- Ownership
- Privately owned agency, Medicare certified since 2014
- Therapy services
- Physical, occupational, and speech therapy delivered in the home
- VA work
- VA contracted them for post-operative knee replacement care
- Medicare quality rating
- Rated 1.5 out of 5 stars by Medicare
Home Health Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Santa Fe Home Care of New Mexico is a privately owned, Medicare-certified home health agency in Las Cruces. Google reviewers are split: some praise caring nurses and in-home therapy, while one reports unfriendly, unprofessional office staff. Medicare's quality rating for the agency is low at 1.5 out of 5 stars.
What reviewers praise
- Reviewers praise caring, friendly in-home staff
- In-home physical therapy after knee replacement appreciated
- Nurse visits checked recovery progress weekly
- Offers nursing, PT, OT, speech therapy, and social services
- Used by the VA for post-operative care
What reviewers flag
- Medicare quality rating is low at 1.5 out of 5 stars
- One reviewer reported rude, unprofessional office staff and unhelpful service
- Only five Google ratings, averaging 3.4, with mixed opinions
- No published pricing
AI-generated from reviews and community data.
Santa Fe Home Care of New Mexico, Inc. is a home health agency serving Las Cruces, New Mexico offering Home Health. Families rate it 3.4 out of 5 across 5 reviews.
About Santa Fe Home Care of New Mexico, Inc.
Santa Fe Home Care of New Mexico, Inc. is a Medicare-certified home health agency serving Las Cruces, NM and has been Medicare certified since 2014. Services offered in the home include skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services and home health aide visits. The agency is privately owned.
Medicare rates the quality of patient care at Santa Fe Home Care of New Mexico, Inc. 1.5 out of 5 stars, based on how quickly care starts, how often patients improve at walking, bathing and managing medications, and how often they are readmitted to the hospital.
Home health is short-term, doctor-ordered clinical care at home, typically after a hospital stay or during recovery, and Medicare covers it in full when the patient qualifies. Families who need ongoing help with daily living, such as bathing, meals and companionship, should also compare non-medical home care agencies nearby.
Types of Care at Santa Fe Home Care of New Mexico, Inc.
Home Health
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Help Me ChooseReviews of Santa Fe Home Care of New Mexico, Inc.
3.4overall · 5 ratings combined
3.4★ on Google (5)
Robert Martinez
Jun 2025
The VA contracted with this company to provide post operative care for my total knee replacement. I am extremely grateful for the in-home physical therapy provided and for the weekly visits by the nurse to check my recovery progress. In fact, both my wife and I looked forwarded to the separate visits because the employees were so friendly and engaging. The nurse, Cheyenne, was very knowledgeable and provided much appreciated professional observations and recommendations. Without reservation, I recommend them for your home health needs.
Al P
May 2025
Very awful company to be with they don't want to help clients that are need help. Why are they in business if they can't help the community. Highly wouldn't recommend them for caregivers or clients awful staff. Should be ashamed of themselves. There staff is completely unfriendly as heck there's one lady in there she thinks she can run the company her self. She is very unprofessional to the public and the owner should be ashamed of having rude employees in the office. Who will want to be with a company that shows no compassionate to the public. Office staff needs to be professional in this business. I would not recommend this company for caregivers or even people who need help.
Summer F
Nov 2024
Carmen is a True "LIFE SAVER" took wonderful care of my mother-in-law.
Medicare Quality of Care
Santa Fe Home Care of New Mexico, Inc. is a Medicare-certified home health agency (certified since 2014). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
1.5 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
What patients say
- Would definitely recommend the agency68%US 79%
- Rated their overall care 9 or 10 out of 1089%US 85%
- Care was given in a professional way96%US 89%
- The team communicated well89%US 86%
- The team discussed medicines, pain and home safety92%US 82%
17 completed patient surveys, 15% response rate.
Hospital outcomes
- Discharged to the community51%US 80%Worse than
- Preventable hospital visits during care (lower is better)14%US 11%Same as
How patients did
- Care started within 2 days of referral85%US 94%
- Patients got better at walking or moving around70%US 83%
- Patients got better at getting in and out of bed72%US 83%
- Patients got better at bathing74%US 86%
- Patients' breathing improved67%US 85%
- Patients got better at taking medications correctly77%US 81%
- Patients who had a fall with major injury (lower is better)2%US 1%
- Patients with new or worsened pressure ulcers (lower is better)1%US 0%
- Discharge function score met or exceeded expectations52%US 61%
Service area
Santa Fe Home Care of New Mexico, Inc. reports serving 16 ZIP codes, including Las Cruces, Anthony, Chaparral, Dona Ana, La Mesa, Mesquite, Organ, San Miguel, Santa Teresa, Sunland Park. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 327219. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Santa Fe Home Care of New Mexico, Inc. offer?
Santa Fe Home Care of New Mexico, Inc. offers Home Health.
Where is Santa Fe Home Care of New Mexico, Inc. located?
Santa Fe Home Care of New Mexico, Inc. is located at 100 Wyatt Dr, Suite A in Las Cruces, New Mexico.
What do families say about Santa Fe Home Care of New Mexico, Inc.?
Santa Fe Home Care of New Mexico, Inc. carries a 3.4 out of 5 rating from 5 Google reviews. Santa Fe Home Care of New Mexico is a privately owned, Medicare-certified home health agency in Las Cruces. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Does Medicare cover care from Santa Fe Home Care of New Mexico, Inc.?
Yes. Santa Fe Home Care of New Mexico, Inc. is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 1.5 out of 5 stars.
Do I need a referral to use Santa Fe Home Care of New Mexico, Inc.?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Santa Fe Home Care of New Mexico, Inc.?
Submit the Request Information form on this page, or contact Santa Fe Home Care of New Mexico, Inc. directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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