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NorthTowns Care Center Tonawanda New York

2799 Sheridan Drive

1.7(12 ratings)

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NorthTowns Care Center Tonawanda New York, photo 11 / 3

Quick Facts

Total units
100
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
100
Inspections
View history (81 citations)
Ownership history
For-profit facility with several different owners
Staff union
Staff recently unionized under SEIU 1199
Facility naming history
Has changed its name three times since 2020

What Families Think

Reviews for this skilled nursing and rehabilitation facility in Tonawanda are overwhelmingly negative, with a 1.7 rating from 12 reviewers. Multiple reviewers describe issues with cleanliness, staffing responsiveness, and communication with families, and several report the facility feeling neglected or under-resourced.

The Good

  • Some frontline staff described as kind and attentive

The Bad

  • Multiple reports of persistent urine/feces odors and filth
  • Several reports of slow response times for basic care needs
  • Reviewers describe poor communication from staff and management
  • One report of no rehab assessments conducted during a stay
  • One report of physical hazards like exposed screws and mold

AI-generated from reviews and community data.

NorthTowns Care Center Tonawanda New York is a senior living community in Tonawanda, New York offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 1.7 out of 5 across 12 reviews.

About NorthTowns Care Center Tonawanda New York

Safire Rehabilitation of Northtowns is a skilled nursing and rehabilitation facility in Tonawanda, New York, offering long-term care, long-term rehabilitation, and short-term rehabilitation services.

The facility provides a range of healthcare services with a mission centered on creating a safe, comfortable home environment for residents and their families. The community emphasizes warm, professional, and caring staff trained to provide dedicated care to residents.

The facility features what it describes as beautiful facilities designed to support an exceptional care experience. The community welcomes prospective residents and families to tour the facility in person to learn more about its services and environment.

Types of Care at NorthTowns Care Center Tonawanda New York

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of NorthTowns Care Center Tonawanda New York

1.7overall · 12 ratings combined

1.7★ on Google (12)

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andstufftheendness

Apr 2026

via Google ↗

This place is filthy. It smells like urine. My grandma needed to be changed out of the adult diaper, somebody was told, and nobody came for an hour. The person that finally did it was rough. There's huge cracks around the area where they wheel people in. There's a wall railing that's not properly screwed in. The table they gave my grandma was rough enough around the edges that if she had moved her hand or arms wrong she would have scraped herself. That table also adjusted if you so much as touched it. We forgot something when we had her discharged and when I went to pick that stuff up the next morning, the lady at the front desk didn't even know she was gone. I grabbed the stuff out of her room and the bed was exactly as we left it. I would share pictures of the filth if I could share pictures on this review. The area outside is trashy. They also kept it at a boiling 78 degrees. My grandma who is always cold was complaining of being to hot. Mobody mans the 2nd floor desk in the evening. Nobody did any rehab assessments while we were there (we were there for 6 1/2 hours).

Angela Lubecki

Feb 2026

via Google ↗

Smells like feces and urine. Staff is very rude and do t care for the residents

Ashlee Parker

Feb 2026

via Google ↗

I’ll start by saying i wish i could give this place 0 stars! My mother was supposed to go here for rehab, as soon as we go there they sent us up to the 3rd floor which is the nursing home facility. The whole place smelled like old urine. The hallways are so tight & you have to squeeze by wheelchairs, hoyers & empty beds. The whole place is TERRIBLE! We were taken to her room where there was a bed too small for her (bariatric bed was requested before we arrived), mold on the floorboards & the whole place just looks like a horror movie out of the 70s!! The young ladies working there were the only good thing. They’re understanding & very nice. They even agreed when I said “nobody should be living like this!” Needless to say, when I left, my mother left with me. I refuse to have her there & the case workers of Kenmore mercy should be ashamed of themselves for submitting that place as an option as it was absolutely NOT one of my mothers place of choice for physical rehabilitation!!! I don’t know how the hell the state allows this place to stay open!!!! Do not send your family or loved ones here!

Marian Liberrian

May 2025

via Google ↗

The usual if I could rate this place zero stars, I would, applies. Just when I thought I've seen a lot of bad stuff in nursing homes, I had to enter this place. From the outside it looks almost abandoned. No clear signage where visitors should park. An attempt was made to update the lobby with newer flooring but it stops there. Maybe they ran out of funds? The rest of the building appears to be stuck in the late 1970s/early 1980s. Staff is a mixed bag. Some are nice and helpful while others are cold and not very responsive. This is a for profit facility with several owners. From what I could tell, this seems like a Medicaid warehouse facility. Ownership takes whatever money they can squeeze out of Medicaid and puts very little into the building or materials. They do the bare minimum just to stay ahead of state and federal regulations/law. I'll guess they don't pay employees well either, but they did sign a new contract with SEIU 1199, so unionized employees might fare better. I would love to ask ownership if they'd be okay with a family member staying here. Try to avoid putting your loved one in this facility. Especially if you can't do their laundry or supervise their care. All care homes require family to be involved but when your family member is here, you become an unpaid employee to ensure your person is okay.

David Monroe

Mar 2025

via Google ↗

DO NOT SEND YOUR FAMILY HERE!! This place is horrible. You can't leave a message for many of the staff because the voicemail is full. They do no respond to emails. They can't answer basic questions to appropriate people. Questions like, "What is my parent's current medical status?" A simple question that should give a simple answer, but they can't do it. When they get a new staff person THAT person does well for a while until they get ground down by the organization's complete lack of..well...organization. They will make sure that your parent gets the bare minimum legal care until they are dead. DO NOT SEND YOUR FAMILY HERE!! They have changed their name 3 times since 2020 to avoid their horrible reputation.

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Government Inspection History

6 inspection visits in the last three years, 81 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 26, 2026Health Complaint2 citations

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 7, 2026

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 7, 2026

Mar 28, 2025Fire Safety StandardHealth ComplaintHealth Standard27 citations

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 20, 2025

  • Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected May 20, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 20, 2025

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected May 20, 2025

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 20, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 20, 2025

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 20, 2025

  • Use approved construction type or materials.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 2, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 18, 2025

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 20, 2025

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 20, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 2, 2025

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 20, 2025

  • Have simulated fire drills held at unexpected times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 20, 2025

  • Have elevators that firefighters can control in the event of a fire.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 25, 2025

  • Provide or obtain dental services for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2025

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2025

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 20, 2025

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2025

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 20, 2025

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity B of L: potential for minimal harm, patternCorrected May 20, 2025

Nov 12, 2024Health Complaint1 citation

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 29, 2025

Feb 15, 2024Health Complaint1 citation

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 15, 2024

Sep 18, 2023Fire Safety StandardHealth ComplaintHealth Standard24 citations

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 30, 2024

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 30, 2023

  • Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 30, 2023

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 30, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 30, 2023

  • Use approved construction type or materials.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 20, 2023

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 30, 2023

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 30, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 30, 2023

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 30, 2023

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 30, 2023

  • Have elevators that firefighters can control in the event of a fire.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 20, 2023

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 30, 2023

  • Provide properly sized and located linen or trash receptacles.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 30, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 20, 2023

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 30, 2023

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 30, 2023

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 30, 2023

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 30, 2023

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 30, 2023

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 30, 2023

  • Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 30, 2023

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity C of L: potential for minimal harm, widespreadCorrected Oct 30, 2023

  • Conduct testing and exercise requirements.

    Severity C of L: potential for minimal harm, widespreadCorrected Oct 30, 2023

Nov 19, 2021Fire Safety StandardHealth Standard26 citations

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 6, 2022

  • Use approved construction type or materials.

    Severity E of L: no actual harm, potential for more than minimal harm, patternWaiver has been granted

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 6, 2022

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 6, 2022

  • Have an enclosure around a vertical opening shaft.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 6, 2022

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 6, 2022

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 6, 2022

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 6, 2022

  • Have elevators that firefighters can control in the event of a fire.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 6, 2022

  • Have simulated fire drills held at unexpected times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 6, 2022

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 6, 2022

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 6, 2022

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 6, 2022

  • Keep all essential equipment working safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 6, 2022

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 6, 2022

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 6, 2022

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 6, 2022

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 6, 2022

  • Have properly installed hallway dispensers for alcohol-based hand rub.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 6, 2022

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 6, 2022

  • Provide properly sized and located linen or trash receptacles.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 6, 2022

  • Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 6, 2022

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 6, 2022

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 6, 2022

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 6, 2022

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 6, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does NorthTowns Care Center Tonawanda New York offer?

NorthTowns Care Center Tonawanda New York offers Skilled Nursing / Long Term Care.

Where is NorthTowns Care Center Tonawanda New York located?

NorthTowns Care Center Tonawanda New York is located at 2799 Sheridan Drive in Tonawanda, New York.

What do families say about NorthTowns Care Center Tonawanda New York?

Reviews for this skilled nursing and rehabilitation facility in Tonawanda are overwhelmingly negative, with a 1.7 rating from 12 reviewers. Multiple reviewers describe issues with cleanliness, staffing responsiveness, and communication with families, and several report the facility feeling neglected or under-resourced.

How did NorthTowns Care Center Tonawanda New York do on recent health and safety inspections?

NorthTowns Care Center Tonawanda New York had 6 government inspection visits in the last three years, with 81 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit NorthTowns Care Center Tonawanda New York?

Submit the Request Information form on this page to connect with NorthTowns Care Center Tonawanda New York and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at NorthTowns Care Center Tonawanda New York? Claim this listing to update photos, pricing, and details. It's free.

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