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Mcauley Residence

1503 Military Road

2.9(49 ratings)· Kenmore average: 3.4

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Mcauley Residence, photo 1

Quick Facts

Total units
160
Medicare rating
5 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
160
Hospital Adjacency
Located on Kenmore Mercy Hospital campus
Care Focus
Specializes in short-term rehab after hospital discharge
Technology Access
Wifi and iPads available for FaceTime visits

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews for McAuley Residence are mixed: several families praise the physical therapy team and the compassionate care given during hospice stays, while others report serious concerns about nursing care, cleanliness, and communication during medical emergencies. Overall Google rating sits at 2.9 from 49 reviews, reflecting this split experience.

What reviewers praise

  • Physical therapy program praised as excellent
  • Compassionate, dignified end-of-life hospice care
  • Rehab staff described as caring and professional
  • Families report smooth recovery after cardiac or surgical rehab

What reviewers flag

  • One report of dirty rooms and bugs on floor
  • One report of language barriers with aides and nurses
  • One report of poor communication after a resident's death
  • Patient care described as terrible in one review

AI-generated from reviews and community data.

Mcauley Residence is a senior living community in Kenmore, New York offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Transportation Services. Families rate it 2.9 out of 5 across 49 reviews.

About Mcauley Residence

McAuley Residence is a subacute rehabilitation and skilled nursing facility located in Kenmore, New York, on the Kenmore Mercy Hospital site in the Town of Tonawanda. The facility provides medical supervision and personalized care plans developed by physicians, nurses, aides, and rehabilitation specialists for residents with diagnosed conditions or those requiring skilled nursing oversight.

The facility specializes in short-term rehabilitation for patients transitioning from hospital discharge or physician referral, including those recovering from cardiac procedures or other surgeries. Skilled nursing represents the highest level of care available outside a hospital setting, with registered and licensed practical nurses providing 24/7 care for residents recovering from injury or illness, or living with chronic conditions. Therapy and patient education programs support residents in making a smooth transition back to independent living.

Nursing aides provide assistance with daily living activities including housekeeping, personal grooming, and companionship to help residents maintain independence regardless of age or mobility limitations. Rehabilitation patients receive comprehensive care that addresses their medical and personal support needs throughout their recovery.

Regularly scheduled activities for longer-term residents include outings for shopping or entertainment, seasonal and holiday celebrations, and morning exercise programs. All activities are designed to accommodate varying levels of cognition and dexterity, with rehabilitation patients welcome to participate as their therapy schedules allow. Wireless internet access and iPads are available throughout the facility for communication and FaceTime visits.

Visitors benefit from free parking in a convenient lot next to the building accessible from Military Road, separate from hospital traffic. McAuley Residence has been recognized among the top 10 percent in the nation for resident and family satisfaction and holds HealthStream's QAPI Accreditation for excellence in continuously improving quality of care.

Types of Care at Mcauley Residence

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Transportation Services

Activities

  • Birthday / Holiday Parties
  • Day Trips and Outings
  • Grocery Shopping and Errands
  • Social Activities

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Reviews of Mcauley Residence

2.9overall · 49 ratings combined

2.9★ on Google (49)

Judy Scinta

Jul 2026

via Google ↗

Both my mother and father have been to McAuley for rehab at various times over the last 5 years. With every stay, they were treated with care, compassion, and professionalism. I'm thankful for the quality of care they received!

michelle greis

Jun 2026

via Google ↗

The care my dad received during his final four days in hospice was exceptional. The staff showed him kindness, compassion, and dignity every step of the way. In just a few days, the did more for his comfort and wellbeing than another nursing had done over a longer period. Our family is deeply grateful for the support and care they provided during a difficult time.

Michael Davidson

May 2026

via Google ↗

My mom went here for rehab after a medical event. They did a superb job taking care of her while she was in there. I would not hesitate to contract them for rehabilitative services again.

Bridget Castillo

Apr 2026

via Google ↗

The rehab dept for PT is excellent. But the nursing area is not good. Rooms are dirty. Ants or some kind of bugs on floor in rooms. The aides and some nurses either don't speak or understand English. Patient care is terrible. Dirty linen left in bathroom for days. Never will recommend this place ever. The 1 star is for PT

Chuck Broncato

Nov 2025

via Google ↗

My,father was transferred from kenmore mercy last friday-7th 11 hours later he had passed away.the call i received letting me know my father passed was we found your father on the floor without his gown on he was weak and put on oxygen and morphine no one called me as his health care proxy to notify me of this.his gown untied itself and just flew off by itself.i never got called to let me know his clothes & wallet was there i had to call them to find out.this is not a real hospice run facility at all it's connected to kenmore mercy hospital and has a wing for hospice patients Do Not put your family here avoid this place at all costs

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Government Inspection History

4 inspection visits in the last three years, 19 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 8, 2025Fire Safety StandardHealth Standard9 citations
  • Have elevators that firefighters can control in the event of a fire.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 14, 2025

  • Have properly located and lighted "Exit" signs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 14, 2025

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 1, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 25, 2025

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 14, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 5, 2025

  • Provide routine and 24-hour emergency dental care for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 5, 2025

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2025

  • Have properly installed hallway dispensers for alcohol-based hand rub.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 14, 2025

Sep 14, 2023Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 1, 2023

May 15, 2023Fire Safety StandardHealth Standard8 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 13, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 13, 2023

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 13, 2023

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 13, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 9, 2023

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 13, 2023

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2023

  • Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

    Severity C of L: potential for minimal harm, widespreadCorrected Jul 13, 2023

Dec 15, 2021Fire Safety StandardHealth Standard1 citation
  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 28, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Mcauley Residence offer?

Mcauley Residence offers Skilled Nursing / Long Term Care.

Where is Mcauley Residence located?

Mcauley Residence is located at 1503 Military Road in Kenmore, New York.

What do families say about Mcauley Residence?

Mcauley Residence carries a 2.9 out of 5 rating from 49 Google reviews. Reviews for McAuley Residence are mixed: several families praise the physical therapy team and the compassionate care given during hospice stays, while others report serious concerns about nursing care, cleanliness, and communication during medical emergencies. Overall Google rating sits at 2.9 from 49 reviews, reflecting this split experience. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did Mcauley Residence do on recent health and safety inspections?

Mcauley Residence had 4 government inspection visits in the last three years, with 19 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Mcauley Residence?

Submit the Request Information form on this page, or contact Mcauley Residence directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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