3(10 ratings)
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1 / 6New York DOH
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for this community are sharply divided: one family praised responsive, kind staff and the director, while two other reviewers described serious concerns including racial tension, inconsistent communication, and allegations of neglect that are reportedly under investigation. With only 9 total reviews, the picture is mixed and the negative reports are consequential enough to warrant caution.
AI-generated from reviews and community data.
Elderwood Assisted Living at Tonawanda is a senior living community in Tonawanda, New York offering Assisted Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.0 out of 5 across 10 reviews.
Elderwood Assisted Living at Tonawanda is a single-level assisted living community located in the Sheridan-Parkside neighborhood of Tonawanda, New York. The community is licensed through the New York State-certified Assisted Living Program and provides support with residents' daily activities in a family-like atmosphere.
Staff members are available 24 hours a day to assist residents with activities of daily living and to ensure a safe and secure living environment. The community offers both private and semi-private rooms equipped with individual heating and call systems for resident convenience and safety.
The community provides engaging activities designed to create a vibrant living experience for its residents, with programming intended to keep residents active and socially connected.
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Help Me Choose3overall · 10 ratings combined
3★ on Google (10)
Patty D.
Aug 2026
Our mother moved into this facility a couple weeks ago at 98 years old. She was welcomed and taken care of immediately. Our mom as well as our family finds everyone from the administration, staff, nursing assistants as well as the residents to be very friendly and helpful. The place is clean, safe, the food is good, they have a variety of entertainment and activities. Highly recommend!
Barbara Peterson
Mar 2026
My mother resided here for over two years. I found that the staff was very responsive to her needs. Employees treated all the residents with kindness. The director, Holly, is outstanding. I am grateful for all their hard work.
Peter Benham
May 2023
Well, ask a question of one staff member and another person will give you an entirely different answer. Communication between staff and inmates is highly inconsistent. Still, there’s worse. Residents access to the internet is often poor to nonexistent.<br>Indifferent people and rapid turnover of staff is a major concern.<br>The racial tension is very real and aggravating.<br>Policies are unevenly enforced and lots of things happen out of the blue and the staff can’t cope due to inadequate training and poor to nonexistent staff morale.<br>This means that a simple request will generally be ignored.
JARED RASHEED
Jan 2023
Horrible facility, racially profiling and harassment. This facility mistreats their patients and neglects them. Current case filed with the Attorney Generals Office of NYS and the County. Clients call and file police reports on the neglect and mistreatment in the facility. Please BE AWARE before making your next visit or checking in any family or friends to the facility.<br><br>I want to give 0 STARS but it won't let me, so, do not use this facility as it fails to merit any stars of recommendation.
Elderwood Assisted Living at Tonawanda offers Assisted Living.
Elderwood Assisted Living at Tonawanda is located at 111 Ensminger Road in Tonawanda, New York.
Elderwood Assisted Living at Tonawanda carries a 3.0 out of 5 rating from 10 Google reviews. Reviews for this community are sharply divided: one family praised responsive, kind staff and the director, while two other reviewers described serious concerns including racial tension, inconsistent communication, and allegations of neglect that are reportedly under investigation. With only 9 total reviews, the picture is mixed and the negative reports are consequential enough to warrant caution. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
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