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Riverview Village Senior Living

W176 N9430 Rivercrest Dr

3.5(75 ratings)· Menomonee Falls average: 4.3

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Riverview Village Senior Living, photo 11 / 6

Quick Facts

Licensed capacity
48 residents

Wisconsin DHS

On-site clinical services
Offers therapy, visiting physicians, and hospice
Management history
Entirely new management team took over recently
Reported oversight
State investigated care concerns per multiple reviewers
Community size
Small, home-like community rather than large campus

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews for Riverview Village are sharply divided: many families and visitors describe a warm, clean community with caring staff and good food, especially crediting a newer management team for recent improvements. At the same time, a significant number of reviewers report serious care lapses, including neglect, understaffing, and a reported state investigation, making this a community where recent experience seems to vary widely by timing and shift.

What reviewers praise

  • Many reviewers praise caring, attentive staff
  • Newer management team credited with real improvements
  • Home-cooked meals frequently praised by families
  • Active daily activities program keeps residents engaged
  • On-site therapy, visiting physicians, and hospice available

What reviewers flag

  • Multiple serious reports of neglect and urine-soaked residents
  • Several reviewers cite chronic understaffing affecting care
  • State investigation into care quality reported by reviewers
  • One detailed report of poor family communication after a death

AI-generated from reviews and community data.

Riverview Village Senior Living is a senior living community in Menomonee Falls, Wisconsin offering Assisted Living and Independent Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.5 out of 5 across 75 reviews.

About Riverview Village Senior Living

Riverview Village Senior Living is an independent and assisted living community in Menomonee Falls, Wisconsin, offering 24-hour staff, medication management, an emergency call system, housekeeping, and social activities. The community is wheelchair accessible and provides gathering and activity spaces for residents.

Reviewers describe sharply mixed experiences. Several families report attentive, caring staff and comfortable living conditions, with one resident noting the rooms are "comfortable, good size." Others have raised concerns about staffing levels, responsiveness to requests for help, and instances of neglect. Communication gaps appear in some accounts, including situations where families were not notified of significant health events or procedural matters.

Recent reviews indicate management and staffing changes have taken place. Some families report improvements in care and service, while others describe ongoing challenges with consistency in attention and support. Experiences appear to vary notably by resident and timeframe.

Types of Care at Riverview Village Senior Living

Assisted LivingIndependent Living

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management

Activities

  • Social Activities

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Reviews of Riverview Village Senior Living

3.5overall · 75 ratings combined

3.5★ on Google (75)

Write a review

Jennette Moran

Jun 2026

via Google ↗ · Report

My Mother was treated horribly. She was neglected and I found her bruised with no information on how it happened. I have written a review and even posted pics of my Moms bruises and they had to have taken it down. They also have a copy/paste response to these reviews that says that they have already addressed the concern previously but they never addressed a damn thing!! DO NOT FOR THE LIFE OF YOU PUT YOUR LOVED ONE HERE!!! Bunch of lazy people who couldn’t lift a finger and the night staff is even worse sleeping on couches like it’s a routine!! Straight up trash employees that should be jailed. They will post a lie under this review. Don’t believe them. They are Wolves in sheep’s clothing!!

Michael Anderson

Nov 2025

via Google ↗ · Report

My name is Michael Anderson I live in the Riverview Assisted living building in Menomonee falls wisconsin. When I first came to live hear I didn’t know what to expect after living in a bad one and seeing 3 or 4 bad ones I found one I’m proud to live in. The staff are great i’m bad at names so I call them all my angles. The rooms are comfortable, good size and with our own touches we can make them home. Management will listen to any problem or special requests you may have. For example when you get the food menu, and you don’t like something, they will try to find something you will like. The rooms are cleaned weekly, floors washed or vacuumed, furniture dusted & they do respond if a problem arises. There is always something going on during holidays and we have a lot of activities daily like Bingo, crafts etc. They even have an activities director, but the most important thing is when you live here you will never lose the dignity and respect you came here with. thought you would enjoy one great pictureI I took, one of our Halloween specials….. they made me a MUMMY!!!!! with everything to offer it’s a great place to live,,,,, STOP in and play my slot machine.

Danny Black

Nov 2025

via Google ↗ · Report

This place is a bunch of scammers, they hired me to clean their gutters and they promised to send me the money and totally played me outta 500 bucks then they had nerve to call me back again and then have<br>Me clean the gutters again for free. I would never trust this place when it comes to money they seem to have a lot of problems paying people money they owe. I am starting a lawsuit against this business in December and will get my money back. As for anyone trusting this place I would highly advise you to go elsewhere and stay far away from this place!!!

Allen Barth

Jul 2025

via Google ↗ · Report

Everyone was very helpful and caring. Letting her know they were there if she needed anything. Everybody seem to know her name from day one and called her by name when around her. The place was always well maintained and clean. Food was always good.

Roxanne Poulos

Apr 2025

via Google ↗ · Report

From the moment I walked in the community I was greated with smiling faces, and I knew this would be my forever home. I couldn't wait to move in and was overjoyed when I did. Krisstina is kind, passionate, caring and easy to work with. Diane and LaTina, prepare the most outstanding and savory delicious home cooked meals. Keith is inventive with his activities and keeps us busy with lots of fun things to do. The staff is impeccable and everyone is very loving and attentive.

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Frequently Asked Questions

What types of care does Riverview Village Senior Living offer?

Riverview Village Senior Living offers Assisted Living and Independent Living.

Where is Riverview Village Senior Living located?

Riverview Village Senior Living is located at W176 N9430 Rivercrest Dr in Menomonee Falls, Wisconsin.

What do families say about Riverview Village Senior Living?

Riverview Village Senior Living carries a 3.5 out of 5 rating from 75 Google reviews. Reviews for Riverview Village are sharply divided: many families and visitors describe a warm, clean community with caring staff and good food, especially crediting a newer management team for recent improvements. At the same time, a significant number of reviewers report serious care lapses, including neglect, understaffing, and a reported state investigation, making this a community where recent experience seems to vary widely by timing and shift. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit Riverview Village Senior Living?

Submit the Request Information form on this page, or contact Riverview Village Senior Living directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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