Aquarius Girl
Apr 2026
Not a good place
Riverstone Assisted Living
104 Efird Blvd #262.9(9 ratings)· New Bern average: 3.9
Own this community? Update your listing · Marketing for operators
Quick Facts
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of Riverstone Assisted Living are overwhelmingly negative, describing untrained and rude staff, unsanitary conditions, and serious lapses in personal care and medical attention. Multiple reviewers report specific incidents of neglect, including delayed emergency response and inadequate hygiene assistance, alongside a single positive account from an outside observer.
What reviewers praise
- One outside observer praised staff care
What reviewers flag
- Multiple reports of rude or poorly trained staff
- One reviewer described roach infestation and filthy conditions
- One account of missed bathing, dressing, and laundry help
- One report of delayed response to a resident's chest pains
- One report of unexplained bruising and medication concerns
AI-generated from reviews and community data.
Riverstone Assisted Living is a senior living community in New Bern, North Carolina offering Independent Living. Families rate it 2.9 out of 5 across 9 reviews.
About Riverstone Assisted Living
Riverstone Assisted Living is an independent living community in New Bern, North Carolina.
Reviewers describe significant concerns about the facility's cleanliness, staff training, and responsiveness to medical emergencies. Multiple reviewers reported serious issues including pest problems, staff rudeness, and inadequate response to a health crisis. One reviewer with direct observation of resident care offered a more positive perspective, though the overall Google rating of 2.9 out of 5 across nine reviews reflects predominantly negative feedback about the community's operations and care standards.
Types of Care at Riverstone Assisted Living
Independent Living
Need help deciding?
Tell us what you're looking for and we'll match you with communities that fit. Free for families.
Help Me ChooseReviews of Riverstone Assisted Living
2.9overall · 9 ratings combined
2.9★ on Google (9)
Aljon Adolph
Nov 2025
I am a taxi company that has witness how they care for the folks at staying there
Terris Boomer
Feb 2024
-I would like to give this place Negative Stars!!! This place is filthy!!! The roaches are almost running the business, then they had the nerve to spray the room were my Mom had to sleep in that night. DO NOT LEAVE YOUR LOVE ONES HERE!!! The cute little picture of the white people sitting outside on the bench that makes it look as if its welcoming is a lie! There is nothing welcoming about this place. My Mother walked in a beautiful ray of sunshine and left in an ambulance in only 7 months. She was suppose to have a team of Drs with a care plan to help her get back to society, the only reason she was temporarily placed there. She could not get assistance with getting bathed, she had someone wash her back once. She wasn’t getting help with laundry or getting dressed. She had gotten to the point she could not use her hand, or barely walk. There is an onsite Dr. that obviously she never seen because he/she should have been able to see the decline in her health. We were seeing it, and reaching out to her case worker but they dropped the ball as well. She was prescribed medication for schizophrenia non FDA approved, she is not schizophrenic. She sleep all the time, and she was like a zombie. The morning of Friday Feb 9th they found her in bed unable to wake her with drool coming out of her mouth. They stated all the signs of a stroke, but later that was found to not be true. While the nurse at CarolinaEast was examining Mama she found bruising on her. I’m just going to say this, Riverstone staff chose the wrong Mama to neglect, disrespect, and treat less than what her value is. Just when you think someone with mental challenges don’t hear, see or can comprehend what’s been done to them, it comes back to slap you in the face!!!! at
Jake Welch
Mar 2021
The staff is very rude and don’t seem properly trained to care for anyone
Natasha Martin
Jan 2018
When my father first complained of chest pains, help should have been called. He was told that he would have to wait. Turns out, he was having a massive heart attack. Negligence! Is what this is.
Frequently Asked Questions
What types of care does Riverstone Assisted Living offer?
Riverstone Assisted Living offers Independent Living.
Where is Riverstone Assisted Living located?
Riverstone Assisted Living is located at 104 Efird Blvd #26 in New Bern, North Carolina.
What do families say about Riverstone Assisted Living?
Riverstone Assisted Living carries a 2.9 out of 5 rating from 9 Google reviews. Reviews of Riverstone Assisted Living are overwhelmingly negative, describing untrained and rude staff, unsanitary conditions, and serious lapses in personal care and medical attention. Multiple reviewers report specific incidents of neglect, including delayed emergency response and inadequate hygiene assistance, alongside a single positive account from an outside observer. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Riverstone Assisted Living?
Submit the Request Information form on this page, or contact Riverstone Assisted Living directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Riverstone Assisted Living? Claim this listing to update photos, pricing, and details. It's free.
Nearby Communities
Other senior living options within 25 miles of New Bern.
McCarthy Court
New Bern, North Carolina3.3 mi
4.8(14)
Independent Living
Home Place of New Bern
New Bern, North Carolina3.3 mi
4.7(20)
Assisted LivingIndependent LivingMemory Care
Truewood by Merrill, New Bern
New Bern, North Carolina3.9 mi
4.4(60)
Assisted LivingIndependent LivingMemory Care
New Bern Older Adult Housing
New Bern, North Carolina4.1 mi
Independent Living
From $3,820/moNavion of New Bern
New Bern, North Carolina4.2 mi
4.4(24)
Assisted LivingRespite / Short-Term Care
The Gardens of Trent
New Bern, North Carolina4.4 mi
2.1(15)
Assisted LivingIndependent LivingMemory Care+1 more
Prefer to stay home?
Home care agencies serving New Bern bring help to the house: daily living, companionship, and respite for family caregivers.
