Valorie Hogan
May 2026
I appreciate how involved Home Instead is in the community and the way they support seniors and families. Their team is always kind and helpful. I see them out at so many events giving back and advocating for seniors.
1 / 5Quick Facts
- Billing method
- Payments drafted directly from client bank account
- Care specialty
- Caregiving experience with Alzheimer's and dementia clients
What Families Think
Home Instead in New Bern offers home health and hospice services, and most reviewers speak warmly of individual caregivers, especially for dementia and Alzheimer's support. However, a couple of reviews raise serious concerns about billing practices and staff reliability that families should weigh carefully.
The Good
- Caregivers praised as compassionate and skilled with dementia
- Positive experience supporting family through Alzheimer's progression
- Staff seen as active and engaged in local senior advocacy
- Aides described as sweet, polite, and attentive
The Bad
- One report of serious injury linked to caregiver negligence
- One report of aides being inconsistent, late, or absent
- One report of billing issues draining a client's bank account
AI-generated from reviews and community data.
Home Instead is a home care agency serving New Bern, North Carolina offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 4.7 out of 5 across 41 reviews.
About Home Instead
Home Instead is a home health and hospice provider serving New Bern, North Carolina. The agency delivers in-home care for seniors managing conditions ranging from post-surgical recovery to advanced dementia and end-of-life needs.
Families describing positive experiences highlight individual caregivers who combine hands-on skill with emotional attentiveness. One family noted their aide was "a life saver" for a father with severe dementia, while another praised the consistency and compassion of their care team through an Alzheimer's journey. Several families mention feeling supported by the broader organization, both through direct care and community engagement around senior advocacy.
The service record is mixed. Beyond the consistently praised caregivers, some families report serious concerns, including safety incidents and billing practices that caused financial stress and confusion during recovery periods. These issues appear isolated in the review volume but reflect experiences substantial enough that prospective clients should discuss safeguards and payment terms directly before enrolling.
Home Instead holds a 4.7/5 Google rating across 41 reviews, reflecting a skew toward five-star feedback balanced against a meaningful number of lower ratings documenting concrete problems.
Types of Care at Home Instead
At-Home Care
Amenities
Room Amenities
- Emergency Call System
Community Amenities
- 24-Hour Staff
- Medication Management
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Help Me ChooseReviews of Home Instead
4.7overall · 41 ratings combined
4.7★ on Google (41)
selena moffitt
May 2026
Had a hip replacement on 4/23 and had hired Home Instead. Had financial problems as they wanted my bank acct. Info. Was told they would draft bills on the 15th and the 1st. And on day 3 of service that account Had been drained. They held my money until my last day of service and then refunded what they didnt use. I spent my recovery thinking I had been scammed and on the phone with bank dealing with overdraft fees because the account was drained. Horrible experience with management but the ladies that cared for me were sweet, polite and I couldn't have asked for better care. There has got to be a better way to collect money. It all worked out in the end but I needed rest and recovery and this added so much stress to my situation.
Reinhold Wind
May 2026
My wife and I started services when my wife was in the beginning stages of Alzheimer's, we have had very good caregivers come helping us during the transition. Peg and the RN Deb have help us out and guide us through this journey and they both and the staff have made us feel like family. We hope to continue being with Home Instead for many years.
Amy
Apr 2026
Anyone looking into this agency for your loved one do yourself a favor and RUN the other way ! Unfortunately I used this company for a family member and it was an all around awful experience, which resulted in my loved one being put in danger and was seriously injured in their hands. Not once but twice, because of their negligence . How the company handled the incidents were very unprofessional . The aides they send are not properly trained or vetted, and also they are not consistent. The aides called off of work constantly as well as arriving late. The company also does not stand by nor honor the contracts they want filled out. Bottom line they are clearly in the business for the money but not for the care of patients. So please find someone better for your loved one
Janice Allen
Oct 2025
555555!!! The aide from Home Instead was a life saver to me. She did such an awesome job with my dad who had severe dementia. My dad even called her an extraordinary person and always enjoyed her visits! She showed not only great compassion but also wisdom in dealing with his different moods. My overall experience with Home Instead was quite positive.
Frequently Asked Questions
What types of care does Home Instead offer?
Home Instead offers At-Home Care.
Where is Home Instead located?
Home Instead is located at 3601 Trent Rd Ste 4 in New Bern, North Carolina.
What do families say about Home Instead?
Home Instead in New Bern offers home health and hospice services, and most reviewers speak warmly of individual caregivers, especially for dementia and Alzheimer's support. However, a couple of reviews raise serious concerns about billing practices and staff reliability that families should weigh carefully.
How can families visit Home Instead?
Submit the Request Information form on this page to connect with Home Instead and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Home Instead? Claim this listing to update photos, pricing, and details. It's free.
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