MyLivingChoice

Home Instead

3601 Trent Rd Ste 4

4.7(41 ratings)· New Bern average: 3.9

Home Instead — photo 11 / 5

Quick Facts

Billing method
Payments drafted directly from client bank account
Care specialty
Caregiving experience with Alzheimer's and dementia clients

What Families Think

Home Instead in New Bern offers home health and hospice services, and most reviewers speak warmly of individual caregivers, especially for dementia and Alzheimer's support. However, a couple of reviews raise serious concerns about billing practices and staff reliability that families should weigh carefully.

The Good

  • Caregivers praised as compassionate and skilled with dementia
  • Positive experience supporting family through Alzheimer's progression
  • Staff seen as active and engaged in local senior advocacy
  • Aides described as sweet, polite, and attentive

The Bad

  • One report of serious injury linked to caregiver negligence
  • One report of aides being inconsistent, late, or absent
  • One report of billing issues draining a client's bank account

AI-generated from reviews and community data.

About Home Instead

Home Instead is a home health and hospice community in New Bern, North Carolina.

Families rate Home Instead 4.7 out of 5 based on 41 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care

Home Health and Hospice

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Reviews

4.7overall · 41 ratings combined

4.7★ on Google (41)

Valorie Hogan

May 2026

via Google

I appreciate how involved Home Instead is in the community and the way they support seniors and families. Their team is always kind and helpful. I see them out at so many events giving back and advocating for seniors.

selena moffitt

May 2026

via Google

Had a hip replacement on 4/23 and had hired Home Instead. Had financial problems as they wanted my bank acct. Info. Was told they would draft bills on the 15th and the 1st. And on day 3 of service that account Had been drained. They held my money until my last day of service and then refunded what they didnt use. I spent my recovery thinking I had been scammed and on the phone with bank dealing with overdraft fees because the account was drained. Horrible experience with management but the ladies that cared for me were sweet, polite and I couldn't have asked for better care. There has got to be a better way to collect money. It all worked out in the end but I needed rest and recovery and this added so much stress to my situation.

Reinhold Wind

May 2026

via Google

My wife and I started services when my wife was in the beginning stages of Alzheimer's, we have had very good caregivers come helping us during the transition. Peg and the RN Deb have help us out and guide us through this journey and they both and the staff have made us feel like family. We hope to continue being with Home Instead for many years.

Amy

Apr 2026

via Google

Anyone looking into this agency for your loved one do yourself a favor and RUN the other way ! Unfortunately I used this company for a family member and it was an all around awful experience, which resulted in my loved one being put in danger and was seriously injured in their hands. Not once but twice, because of their negligence . How the company handled the incidents were very unprofessional . The aides they send are not properly trained or vetted, and also they are not consistent. The aides called off of work constantly as well as arriving late. The company also does not stand by nor honor the contracts they want filled out. Bottom line they are clearly in the business for the money but not for the care of patients. So please find someone better for your loved one

Janice Allen

Oct 2025

via Google

555555!!! The aide from Home Instead was a life saver to me. She did such an awesome job with my dad who had severe dementia. My dad even called her an extraordinary person and always enjoyed her visits! She showed not only great compassion but also wisdom in dealing with his different moods. My overall experience with Home Instead was quite positive.

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Nearby Communities

Other senior living options within 25 miles of New Bern.