Janet D.
Sep 2026
As of 8/22/26, we are back to having random false fire alarms. Four in the past week. New management says they've done all they can do.<br><br>Edited 5/22:<br><br>Our previous manager is no longer with River's Edge. Our new management seems compassionate and understanding about the needs of senior folks. Our little community is looking and feeling like home.<br><br>````````````````<br>Edited 3/14: Our entire building was without hot water beginning 3/6. Yesterday, after EIGHT DAYS, our hot water was restored.<br>----<br><br>Worth noting: The five star review from MARY DAMPIER - she was our manager, not a resident.<br><br>The bus that residents rely on for their transportation is frequently out of order -- most recently out of order for more than three weeks. During that time, instead of renting a van with a wheelchair ramp and adequate space, our manager rented a small minivan. Residents had to struggle in and out of this very uncomfortable van and the transport driver had to lift wheelchairs and scooters in/out. This hardship on employee and residents was easily avoidable had management rented the proper equipment.<br><br>When I moved in, June '25, every room in our building was sprayed monthly, and we didn't have bugs. We got a new manager in January '25. She decided to do things differently and now we have roaches.<br><br>What's good about River's Edge? Our transport driver is top notch! Very hard-working and caring. The residents are amazing, they're warm, welcoming, and a lot of fun. You can have as much company or as much solitude as you choose. Our employees are fantastic, they work hard, they're friendly and helpful.<br><br>Management is another matter. Some examples:<br>*I lost my keys -- it took three requests and eight days to get a replacement set.<br>*My neighbor's mailbox lock was broken - her bank statements and purchases were not secure. After a month and a half of begging for it to be fixed and getting no help, I got a screwdriver and fixed it for her myself.<br>*The only outlet in my neighbor's kitchen was faulty. It destroyed two microwaves immediately upon plugging them in. It took NINE MONTHS to get anyone to take that seriously enough to look into it. Sure enough, the wiring was faulty and the outlet had to be replaced. This was going on at the same time our fire alarm system was broken.<br><br>I have 100% confidence in our maintenance team, they're hard working men who care, and they do an excellent job. I believe they're doing everything possible, but they're understaffed and can only do what leadership allows.<br><br>9/23/25: We just had ANOTHER false fire alarm, this one two weeks after management's responses below.<br><br>9/24/25: And this morning, another false fire alarm.<br><br>10/6/25: Two more false fire alarms today.<br><br>10/7/25: Two more today.<br><br>10/9/25: Two more today.<br><br>12/8: Just when you think it's all resolved and you're back to resting peacefully -- ANOTHER FALSE ALARM.<br><br>12/12: One at 1:20 a.m., one again at 4 a.m. Another at noon.<br><br>12/12 at 2:30: And another one.
