Oaks at Habersham

James Randall

Dec 2025

via Google ↗

Oaks continues to have issues with caregiver oversight. No one oversees shifts to make sure caregivers are responding to pendant calls, that caregivers are on their assigned floor actively taking care of the needs of the residents. Caregivers leave soiled linens and clothes in the room so the room smells of urine. My mother uses a Purwick system and caregivers throw away connecting parts continually. Currently the internet has not worked since Friday so the residents alert pendants do not work. This is a safety and liabilty issue as caregivers do not stay on the assigned floor to hear patients call out if assistance is needed. The food is not nutritious, it is overcooked and does not taste good. The cook that has been there for months does not print a menu for residents on a weekly or daily basis. Residents do not know what to expect for their meal ahead of time in order to request an alternative meal. Issues have been brought to managements attention numerous times over the last year and a half by myself and my mother. It has also been discussed in the residents meetings. I have called the number for the corporate office and left messages all of which have not been returned so there is no need to respond telling me to call!!!

Mittie Smith

Sep 2025

via Google ↗

The employees at the OAKS AT HABERSHAM treats you like a family member. When my husband needed to be in an assisted living facility I looked at many facilities before selecting the OAKS AT HABERSHAM. My husband is extremely happy there & has made a lot of friends there & enjoys the various activities they have. It's extremely stressful to face life altering decisions like this. The OAKS AT HABERSHAM presented the services they offered & I chose to move my husband there & we haven't been disappointed.

Pat Bolton

Jun 2025

via Google ↗

The Oaks on Habersham is a very pretty place but no happy with the assistance my cousin is getting with ADL’s. It doesn’t appear she is getting help with bathing & oral care. Her toilet hasn’t been cleaned in quite a while and was nasty. She definitely pays for assistance and should be monitored and encouraged with her ADL’s. She has some dementia.

Mary P

May 2025

via Google ↗

I’ve had my aunt here for 5 months and they have never once cleaned her room. I visit her daily or almost daily and I do all of the cleaning. The apartments are infested with roaches and other smaller bugs. I’ve placed roach traps to try to control them. The food is pretty sad but I think that’s normal for most places. The elevator is filthy. They have not cleaned it since my aunt moved in so that’s about 6 months. They state they have staffing shortages but it’s been 6 months!! Then they started overcharging me for a higher level of assisted living for the last three months. What for? They have never explained this. I’m there everyday so I would notice if she’d had a shower and they do not manage her meds (I do all of that myself) so I cannot understand why they are charging me for level 3. Her level of care is basically non existent so it’s just like independent living! Organized activities for the residents are practically non-existent. They have a few puzzles in the upstairs activity room and you are on your own. My aunt is never notified of any activities and sits alone in her room most of the time. As a resident, your best option is to have your own outside care givers. I am aware that they are trying to fix these issues but there is a long way to go. I recently heard a lovely singing concert in the lobby area but that was the first one in the entire 6 months here. There has been no director of nursing or executive director for the last 2 or 3 months. I just met the new nurse last week and requested an appointment to discuss the care level charges and confirm if there is any need for such care. I’ve asked other staff repeatedly for someone to call me but I did not hear back from anyone. I’ve notified much of the staff about my overall concerns with the bugs and lack of cleaning but I never hear back about any of this. I would not recommend this place and am now actively looking to move her right around the corner to Buckingham South.

Elle V

Feb 2024

via Google ↗

2/7/24 improving. Showered and properly dressed on two consecutive visits again. Housekeeping definitely needs more staff or more frequent cleaning. Daily is needed. I understand it’s only twice weekly? Both hearing aids missing for sometime now. One finally recovered, but never in her ear. I’d loved to see the improve to a 3 - maybe even a 4 10/7/23 found my mother properly showered and dressed for the 2nd consecutive time. If this continues I will adjust my rating. Initial review: Would give a zero but assisted living experience was decent. Now that my Mom is in memory care and the place has gone down hill so much since she got there I am looking for a better place for her. There are some nice folks working here but my Mom rarely gets even the most basic of care unless I’m there to make sure it happens. Reporting up to corporate has not improved the situation. Despite the best efforts of some it continues to deteriorate. Seeing the response from oaks I respond: Call me if you can think of anything I have yet to bring to your attention. Ps. Note the number of avg-boosting 5’s written by people Oaks pays and the still have the lowest avg rating of any care home in the area. 9/30 finally! I found my Mom in clean clothing with clean hair that had obviously been washed the day before as scheduled. Hearing aids were charged but in a cup on her jewelry stand, aid told me she’d removed them. Would be nice if they tried to get her to put them back in as it was no trouble to find them and get her to do it herself. 9/23 Found Mom in a terrible state, greasy hair, nasty dirty clothes and undergarments. Care director tried to tell me she’d been showered the day before but if that were true her hair was definitely not washed. So I showered and shampooed her myself since there was only one aid and the med tech and that aid had more than enough to do on her own. 9/16 My sister came to visit while I have been I’ll, found Mom with no hearing aids in as usual. Same as my visit on this day. When I complained about it the aide said, ‘Well you wouldn’t like it much either if they went missing, would you? (as the frequently have - usually in her damn bathroom soap dish where apparently I am the only one who can see them) So for fear of losing her hearing aids again, my mother is deprived of being able to interact and actually hear communications rather than pretending - she can fool you for a minute, but it’s rather sad and KNOWN to contribute to the decline of dementia patients. 8/27 not wearing dirty clothes to bed so she may have actually gotten some evening care! Still wearing her hearing aids though, which I removed and placed on the charger. Hopefully someone will put them back in when doing her morning care. 8/26 again I find my mother wearing the same clothes she had on yesterday, indicating she received no evening care last night or morning care today. It’s ground hog day here in the land of neglected dementia patients. Thought it was nice she had her hearing aids on for a change only to find out that she actually slept in them. I cleaned them with the wipes I provide and put them on the charger. 8/25. Called ahead and asked that they not give my Mom dinner as I am taking her out for her 90th bday. I arrive and she’s eating. And it’s shower day and she is unshowered. Hair greasy. And her hearing aids on the charger so she can’t relate and hear what’s going on around her. 8/26 10:15 found Mom in the same clothes she slept in no hearing aids, as per usual. Asked, Who did my Mom’s morning care? Aid on phone says, I did. And I disagreed, stating the issues I pointed out. She says I ‘jumped down her throat’. I guess telling someone she needs her face washed teeth brushed and a fresh change of clothing, is jumping down someone’s throat. Wish I didn’t have to come daily to insure she receives the most basic of care. I feel bad for out of state family members, unlikely their loved one are getting any care. Certainly not the care they are paying for when most aids can be found sitting around on their phones most of the time.