1 / 4Most reviewers describe River Mills as a warm, well-run assisted living and memory care community, praising the executive director and staff for attentive, responsive care. One family raised a serious concern about a nurse refusing to share medical information during a health emergency, which stands out against an otherwise favorable picture.
AI-generated from reviews and community data.
River Mills Assisted Living at Chicopee Falls is an assisted living and memory care community serving seniors in Chicopee, Massachusetts, and surrounding areas including Longmeadow and Westfield. Managed by HallKeen Assisted Living Communities, the community officially opened in 2019 and offers a thoughtfully designed living environment emphasizing long-term affordability.
The community provides assisted living and memory care services for older adults who need support with activities of daily living such as housekeeping, yardwork, bill paying, and laundry. River Mills recognizes the importance of social interaction and support for seniors' overall well-being and incorporates this into its community experience.
Gracious dining is a central feature of life at River Mills, with the community serving generous portions of fine, healthy food in a cheerful dining room setting. The community emphasizes the connection between quality nutrition and healthy living as part of the overall lifestyle experience.
River Mills welcomes in-person visits from family and friends, with visits scheduled through a form submission process.
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Help Me Choose3.7overall · 27 ratings combined
3.7★ on Google (27)
Tina Baronas
Jun 2026
I have never visited river mills although I went to McKinstry's farm stand yesterday and as I pulled in I saw the van which meant an outing. As a certified occupational therapist this made me so happy. The staff was amazing very compassionate and patient…. It was a hot day. The smiles on the residents face priceless. Shout out to all at river mills for engaging in the quality of life for these residents
Shanon Moret
Jun 2026
To Nurse Jen. I called to tell you my father had a stoke. I talked and explained to you everything that happened. You did not interrupt me once. After telling you every instance of where and when this happened she replies. "SORRY YOUR NOT ON THE LIST OF APPROVED PEOPLE TO SPEAK TO I CANT HELP YOU." ITS A VASCULAR STROKE????ONE OF THE MAIN SYMPTOMS OF DEMENTIA. AS A NURSE YOUR SWORN UNDER THE HIPPOCRATIC and you couldnt speak ME?? o HIS SON?? ... to anyone reading this... be very cautious... this will be investigated fully...
Jennifer Baker
Dec 2024
My mother lives at River Mills. We love the care she receives. The director team and staff is always welcoming and extremely reachable. She receives great care and we know she is safe. Doesn't matter what day of the week or time of day we know we can always reach the Executive Director, Jaime. Alex made everything smooth to help her transition in. I would highly recommend the community to anyone who is looking for a loving and safe environment for their parent.
Aldo Cipriani
Dec 2024
My Sister-in-law, has been living at River Mills for a year and a half. She absolutely loves it there. My wife and I are impressed with the knowledgeable and caring staff. The grounds, rooms and amenities are amazing. Looks like a 4 star hotel. When she first started living there the Director in charge was not effective. The new Director, Jaime, is amazing. She gives 120% of herself to the residents. You can tell she truly cares about the resident’s comfort, care and happiness. Alex also made all the intake documentation seamless and is always helpful too. I highly recommend River Mills Assisted Living to any family looking to place a family member there.
Angela Gomes
Dec 2024
My MIL has been a resident in the memory care side, Connections, since June. We were truly blessed to find River Mills. She was confined at her old home due to wandering. Now she socializes, exercises and works on little projects. She is always clean and well dressed. And takes her meds as directed! Staff interaction has been great. They chose their care "team" well and we always leave feeling she is living her best life at River Mills.
River Mills Assisted Living at Chicopee Falls offers Assisted Living.
River Mills Assisted Living at Chicopee Falls is located at 7 River Mills Dr in Chicopee, Massachusetts.
Most reviewers describe River Mills as a warm, well-run assisted living and memory care community, praising the executive director and staff for attentive, responsive care. One family raised a serious concern about a nurse refusing to share medical information during a health emergency, which stands out against an otherwise favorable picture.
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